Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ASC offers innovative solutions that enable users to enhance service quality, safeguard their assets, and respond effectively in emergency situations. Such challenges are routinely faced by businesses and public safety agencies alike. Partnering with ASC allows these organizations to leverage a practical approach that not only captures communication streams but also transforms the overwhelming influx of data into actionable insights that boost productivity while reducing expenses. Recognized globally as a leading software provider in omni-channel recording, quality management, and analytics, ASC caters to a diverse range of businesses with recording necessities, particularly in the realms of contact centers, financial services, and public safety. We specialize in recording, analyzing, and evaluating interactions across various media formats, including fixed-line and mobile calls, chat, video, screen sharing, SMS, and Microsoft Teams Meetings. This comprehensive capability ensures that our clients can maintain high standards of communication and operational efficiency.
Description
HindSight 4 is a cutting-edge multimedia logging recorder developed by Exacom, designed specifically for capturing, reconstructing, and analyzing vital multi-channel communications with exceptional precision. This versatile tool consolidates recordings from phone lines, CHE/CPE systems, radios, CAD, RTT/MMS, MCPTX, and a plethora of other media types, including videos, images, and data from body-worn cameras, encompassing over 85 different formats. With its advanced AI transcription capabilities, HindSight 4 enhances the clarity of public safety communications, converting chaotic radio audio into reliable and searchable text. Users can generate these transcriptions either on demand or automatically in real time, akin to closed captioning, significantly streamlining the search process. Furthermore, the system's AI-assisted PII audio redaction feature ensures that sensitive information, such as names, phone numbers, and addresses, is automatically concealed from public safety recordings, thereby expediting FOIA processing and safeguarding private data. Additionally, the platform provides keyword alerts that instantly notify teams when critical phrases are detected over radio or phone, enhancing situational awareness and response times. Overall, HindSight 4 represents a comprehensive solution for modern communication needs in mission-critical environments.
API Access
Has API
API Access
Has API
Integrations
AWS GovCloud
Amazon Web Services (AWS)
Avaya Cloud Office
Azure Marketplace
CentralSquare CAD
Charge-off Loan Tracker
Cisco CX Cloud
Classter
Cloudya
Creovai
Integrations
AWS GovCloud
Amazon Web Services (AWS)
Avaya Cloud Office
Azure Marketplace
CentralSquare CAD
Charge-off Loan Tracker
Cisco CX Cloud
Classter
Cloudya
Creovai
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ASC Technologies
Founded
1964
Country
Germany
Website
asctechnologies.com/english/
Vendor Details
Company Name
Exacom
Founded
1986
Country
United States
Website
exacom.com/products/hindsight-4-multimedia-logging-recorder/
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Transcription
AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding