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Average Ratings 0 Ratings
Description
ARMOR® is an innovative platform that utilizes AI to enhance call reputation and deliverability, specifically designed for businesses that depend on outbound calling efforts. This solution enables teams to track the reputation of phone numbers, identify spam labels and display problems, boost answer rates, and address false flags in collaboration with carriers. By merging real-time number assessments, continuous monitoring, carrier-level solutions, advanced analytics, compliance reporting, and AI-driven insights through its Marcus® feature, ARMOR® provides comprehensive support. Teams can evaluate answer rates based on various criteria, including number, carrier, campaign, location, and time of day, allowing them to pinpoint issues that might hinder outbound effectiveness. Moreover, ARMOR® seamlessly integrates with existing dialers and call center software via file transfers and other integrations, empowering sales, operations, compliance, and customer service teams to enhance their outbound performance without the need to overhaul their current technology infrastructure, thus ensuring a smoother transition and improved results. Ultimately, this advanced system not only optimizes calling strategies but also contributes to greater overall communication efficiency for organizations.
Description
The SpitFire Enterprise Predictive Dialer is a comprehensive software solution designed for managing blended inbound and outbound call center operations, featuring an unlimited number of lines and an intuitive interface that is both user-friendly and cost-effective. This robust enterprise system includes six distinct dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. With a pre-loaded database of phone numbers, SEP efficiently initiates outbound calls and seamlessly connects answered calls to available agents, optimizing performance. Furthermore, the system meticulously tracks call center activity and call durations, dynamically adjusting the dialing rate to reduce idle time for agents, thereby enhancing productivity and overall efficiency in call management. Such features make the SEP an invaluable tool for any organization looking to streamline its calling processes and maximize agent utilization.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Act!
Pipedrive
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ARMOR®
Founded
2025
Website
www.armorhq.com
Vendor Details
Company Name
OPC Marketing
Founded
2001
Country
United States
Website
www.spitfiredialers.com
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management