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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

APIWORX drives growth for eCommerce businesses by integrating and automating their back-office systems and processes.  Our Integration Platform as a Service (IPAAS) is specifically designed for the unique needs of eCommerce businesses. We integrate with all major eCommerce platforms including Shopify, BigCommerce, WooCommerce, and more. We work with major Marketplaces like Amazon, eBay, Wayfair, Etsy, and more We empower third-party logistics providers like Shipbob, Amazon FBA, and other third-party logistics providers Electronic data interchange networks like SPS Commerce, Coupa, Ariba, and EDI all rely on APIWORX to provide last-mile integration. Our POS integrations with Square, Lightspeed, Clover, and others integrate your online and on-premise operations. We also partner with major accounting platforms like Sage Intacct, Brightpearl, XERO, Netsuite, and Quickbooks. Inventory Management and Order Processing platform integration is simplified with Brightpearl, SKUVAULT, and Shiphero.

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
BigCommerce
Shopify
WooCommerce
eBay
Brandwise
Brightpearl
CS-Cart Store Builder
Cdiscount
Close
Clover
Lightspeed Retail
Linnworks
NetSuite
Onebeat
QuickBooks Online
Shopify POS
Square POS
Tipalti
Xero

Integrations

Amazon
BigCommerce
Shopify
WooCommerce
eBay
Brandwise
Brightpearl
CS-Cart Store Builder
Cdiscount
Close
Clover
Lightspeed Retail
Linnworks
NetSuite
Onebeat
QuickBooks Online
Shopify POS
Square POS
Tipalti
Xero

Pricing Details

$299/month
Free Trial
Free Version

Pricing Details

$33 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

APIWORX

Founded

2005

Country

United States

Website

www.apiworx.com

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Product Features

API Management

API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control

EDI

AS2 Applications
AS2 Specification Compliance
Archiving & Retention
Certificate Management
Configuration Data Searching
Data Format Translator
Flexible Licensing
Full Logging
Labeling

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

iPaaS

AI / Machine Learning
Cloud Data Integration
Dashboard
Data Quality Control
Data Security
Drag & Drop
Embedded iPaaS
Integration Management
Pre-Built Connectors
White Label
Workflow Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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