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Average Ratings 1 Rating
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Description
It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.
Description
The HR management of a growing company involves a lot of administrative work that consumes a lot of time. The good news is that there are many ways to make your HR department more efficient. Officient provides overview and much more. To get started with the tool, you don't need to read a manual nor take training. Both the Self Service app and the HR Platform are self-explanatory. Do you have any questions? Our Customer Success team can be reached via live chat. They will provide expert advice and tips to help you get the most from our tool. We know that sensitive data is important to you, so we take all measures to ensure it is protected in accordance with GDPR. We ensure that your data is safe with pin codes, rights management, and 2FA. The tool can be used anywhere, anytime, whether you're at work, home, or on the move. You can access the tool via your desktop or your smartphone. You can quickly access the employment contract and other important information.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Akitra Andromeda
Azure DevOps
Carbide
Complete
Disclo
Ema
Guru
Jira Service Management
Kindo
Integrations
Microsoft 365
Akitra Andromeda
Azure DevOps
Carbide
Complete
Disclo
Ema
Guru
Jira Service Management
Kindo
Pricing Details
$40/agent
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ALVAO
Founded
1999
Country
United States
Website
www.alvao.com
Vendor Details
Company Name
Officient
Founded
2017
Country
Belgium
Website
www.officient.io
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
