Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AIRe Link is a sophisticated remote support solution offered by Konica Minolta that operates entirely within a web browser, aiming to improve customer assistance by providing visual support without requiring users to download any applications. By allowing support professionals to view the exact visuals that customers are experiencing, it streamlines problem-solving and minimizes the need for physical interventions. A remote assistant initiates the process by sending an invitation through email or SMS; once the customer clicks the link, they can join the session instantly using their browser, making the setup incredibly simple. Upon connection, the assistant gains a real-time view of the customer's environment, enabling them to offer immediate and effective visual assistance. This browser-based approach not only makes support more accessible but also ensures that customers can easily participate without technical barriers. Additionally, the platform is compatible with RealWear smart glasses, which allows technicians to perform tasks hands-free, enhancing overall efficiency in support scenarios. This innovative tool is a game changer in how remote support is delivered, paving the way for more streamlined and effective customer interactions.
Description
Librestream provides cutting-edge digital assistant solutions for industries, utilizing artificial intelligence to enhance both workforce productivity and operational effectiveness. Their offerings, such as the Onsight NOW and Remote Expert tools, empower organizations to deliver immediate remote support, work instructions, and visual guidance to field service personnel. This approach minimizes downtime and boosts first-time fix rates by facilitating instant connections between workers and experts through secure video communication. With an emphasis on safeguarding organizational knowledge and fostering effective collaboration, Librestream assists sectors like manufacturing, oil and gas, and aerospace in optimizing their maintenance, training, and troubleshooting workflows in real-time. By streamlining these processes, Librestream not only enhances efficiency but also drives innovation across various industries.
API Access
Has API
No
API Access
Has API
No
Integrations
SAP Store
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AIRe Link
Country
Czech Republic
Website
www.aire.link/
Vendor Details
Company Name
Librestream Technologies
Founded
2003
Country
Canada
Website
librestream.com
Product Features
Product Features
Augmented Reality
3D Objects
Yes
3D Product Visualization
No
Application Development
No
Content Creation
Yes
Cross-Device Publishing
No
Drag & Drop
Yes
For Mapping
No
For Sales
No
For Training / Education
No
Object Recognition
No
Simulation
No
Usage Tracking / Analytics
Yes
Virtual Reality
No
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No