Compare AGAT Secure AI Platform vs. SearchUnify in 2026

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Description

The AGAT Secure AI Platform is an AI solution that prioritizes security, offering robust generative AI features tailored for enterprise needs while maintaining strict data protection and governance standards. It can be deployed in various settings, including on-premises environments that are completely isolated, or through cloud services, facilitating scenarios where data exposure is minimized and enabling comprehensive control for enterprises. This platform includes two key components: an AI Suite and an AI Firewall. The AI Suite provides a private AI ecosystem featuring various modules, such as a knowledge assistant that retrieves answers from internal data, a data-analysis agent that performs natural language analytics on spreadsheets and databases, a smart search tool for meaning-based content discovery, an AI code assistant for code completion, generation, and error detection, as well as AI agents capable of planning and executing tasks through file modifications and internet searches. Meanwhile, the AI Firewall functions as a real-time proxy for public AI services, implementing risk-based policies and additional security measures, thus ensuring that organizations can leverage AI safely while adhering to their governance frameworks. Overall, AGAT Secure AI Platform stands out for its commitment to security without sacrificing the innovative capabilities of generative AI.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.