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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

ADAM takes great pride in its extensive knowledge of regional tax regulations and its proficiency in enterprise technology and outsourcing, drawing on three decades of experience to assist clients in navigating the various regulatory landscapes of these nations. By providing a cohesive solution suite that functions seamlessly across different borders and compliance frameworks, ADAM’s technology is tailored to be both adaptable and scalable, specifically catering to the unique requirements of Latino enterprises. Our comprehensive software solution allows clients to implement multinational software projects in a manner that is significantly more efficient in terms of both cost and time compared to other offerings in the industry. Furthermore, ADAM’s dedicated compliance team keeps a vigilant eye on both current and forthcoming legislation across all 30 countries in which ADAM operates, ensuring that ADAM Payroll remains consistently updated and in line with federal tax, labor, and social security regulations. The specialists are particularly attentive to any administrative changes that might necessitate adjustments to the various forms submitted to governmental bodies, thereby safeguarding our clients' compliance status. This proactive approach not only mitigates risks but also fosters a smoother operational experience for our clients.

Description

Enghouse Interactive SmartDial stands out as the premier outbound dialer in the market, offering a superior experience for both clients and agents, leading to enhanced productivity while ensuring compliance with regulations more effectively than other outbound dialing solutions. Here are six compelling reasons to choose SmartDial from Enghouse Interactive: it is designed to integrate natively with Enghouse Interactive Contact Center solutions, and it can also seamlessly connect with various other Contact Center platforms. SmartDial intelligently combines outbound and inbound call flows, which maximizes agent efficiency and productivity. Additionally, it easily meets compliance standards for national, regional, and local regulations, such as TCPA, FDCPA, and DNC. Users will experience unmatched operational flexibility, allowing for effective management across different campaigns and time zones. It offers deployment options that include Cloud, On-Premise, or Hybrid models, ensuring that organizations can adhere to all relevant regulatory requirements, regardless of their operational setup or geographic location. Ultimately, SmartDial empowers companies to optimize their outbound calling strategies while maintaining strict compliance and enhancing overall performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ADAM HCM

Country

United States

Website

www.adamhcm.com

Vendor Details

Company Name

Enghouse Interactive

Founded

1984

Country

United States

Website

enghouseinteractive.com/SmartDial

Product Features

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management Yes 
Career Development Planning No 
Compensation Management Yes 
Compliance Management No 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management Yes 
Performance Management No 
Recruiting Management Yes 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management Yes 
Timesheets No 
Training Management No 

Product Features

Debt Collection

Agency Management No 
Auto Dialer Yes 
Automated Notices No 
Callback Scheduling Yes 
Client Management No 
Commission Management No 
Compliance Management No 
Contact Management No 
Credit Bureau Reporting No 
In-House Collections Yes 
Payment Plans Yes 
Transaction Management No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management No 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture No 
Lead Management No 

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