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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

Our comprehensive Deep Report captures an individual's complete digital footprint. With our Export service, we safeguard important evidence before it vanishes. The Research Bundle allows clients to merge the capabilities of the Deep Report with additional research tools. Additionally, we provide tailored services for various needs, including litigation support, class action assistance, deposition screening, as well as expert witness and jury selection. Our thorough investigations delve into intricate networks, social media platforms, and the deep web. Each investigation is specifically customized based on the search criteria provided by the client to uncover targeted information. Furthermore, our Export mechanism ensures reliable web and social media evidence by collecting source code and metadata to maintain a secure digital chain of custody, which offers a dramatically enhanced approach compared to conventional screenshots. This meticulous process not only strengthens the integrity of the evidence but also provides clients with unparalleled assurance in their findings.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$25 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

SMI

Website

www.smiaware.com

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

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