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Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
Investigators working in criminal and regulatory fields encounter a variety of distinct obstacles. To address these, we create and implement sophisticated investigative case management systems capable of handling even the most intricate and sizable cases, all while ensuring transparency and accountability throughout the investigative journey. Our vast experience in assisting local, state, and federal agencies has led us to develop a comprehensive range of software that not only adheres to a unified investigative approach but also caters to the specific needs and operational practices of each client. The PowerCase Investigative Case Management Platform (PowerCase:ICM) integrates a robust array of essential functionalities with tailored configurations to provide enterprise-level investigative systems that meet the expectations of our users. Additionally, our system features role, case, and record level security, guaranteeing that data access remains regulated at every stage of the investigation, thus reinforcing the integrity of the investigative process. This careful attention to security and flexibility ultimately enhances the effectiveness of investigations across various jurisdictions.
API Access
Has API
API Access
Has API
Integrations
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Integrations
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
Xanalys
Founded
2009
Country
United Kingdom
Website
xanalys.org
Product Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Product Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Law Enforcement
Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling