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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

IRBsearch provides users with the ability to conduct over forty distinct searches and generate reports to obtain necessary information. Results from all searches and reports are retained for a week and can be exported in various formats, including PDF, Word, or Excel. This robust platform not only allows for extensive searches but also ensures comprehensive coverage across all fifty states and U.S. territories. Users can receive information in a format that is straightforward and easy to interpret. The 360-degree background profile is constructed from three in-depth reports, utilizing advanced data collection tools. In addition, the Watchdog Service operates continuously, monitoring searches and notifying users via email of any significant changes, such as arrests, new phone numbers, or addresses. Furthermore, users can track vehicles nationwide using license plate recognition data, with Vehicle Sightings offering immediate access to both current and historical vehicle locations throughout the United States. This combination of features makes IRBsearch an invaluable resource for thorough background checks and information retrieval.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Microsoft Excel
Microsoft Word

Integrations

Adobe Acrobat
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Microsoft Excel
Microsoft Word

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

IRBsearch

Founded

2001

Country

United States

Website

www.irbsearch.com/index.html

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Alternatives

AIMS Reviews

AIMS

AIMS - Analytical Investigation Management System

Alternatives

VCM (Virtual Case Management) Reviews

VCM (Virtual Case Management)

Virtual Case Management