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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

This cutting-edge system is tailored for professionals who seek top-tier software that seamlessly integrates flexibility, sophisticated features, and comprehensive functionality into a single solution. The growing number of satisfied clients reflects our dedication to exceptional service and high quality. CodeTrack™ empowers investigators to systematically manage and safeguard data, allocate cases efficiently, and conduct audits on ongoing investigations. Users can create profiles that monitor contacts, evidence, particular offenses, photographs, general locations, and personalized fields. The case manager enables the tracking of specific incidents, allows for case assignments to officers, scheduling of follow-ups, and setting the activity level for each case. You can generate an unlimited number of Notes, Contacts, Linked Files, and Violations tied to cases or accounts. Additionally, we have developed a compact version of CodeTrack™ that is perfect for field use. Similar to our other mobile offerings, CodeTrack™ Mobile operates on the .Net Compact Framework 2.0 and Microsoft®’s SQL Server Compact Edition, enabling us to deliver remarkable capabilities in a remarkably small device. With its versatile features, CodeTrack™ is an indispensable tool for modern investigators.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Anthology Apply Yes 
Anthology Encompass Yes 
Anthology Engage Yes 
Anthology Finance & HCM Yes 
Anthology Payroll Yes 
DMSFACTORY DocumentsPipeliner Yes 
Datacard Secura Yes 
Entrust Certificate Hub Yes 
Microsoft Outlook No 
SQL Server No 

Integrations

Anthology Apply No 
Anthology Encompass No 
Anthology Engage No 
Anthology Finance & HCM No 
Anthology Payroll No 
DMSFACTORY DocumentsPipeliner No 
Datacard Secura No 
Entrust Certificate Hub No 
Microsoft Outlook Yes 
SQL Server Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Progressive Solutions

Website

www.progressivesolutions.com/products/CodeTrack/

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Code Enforcement

Case Management No 
Code Maintenance No 
Document Management No 
Fee Maintenance No 
GIS No 
Inspection Management No 
Letter Generation No 
Photo Management No 
Planning & Zoning No 
Violation History No 
Weed Abatement Control No 

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