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Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

The Persons of Interest feature allows users to craft tailored profiles for particular individuals or cases. For instance, some investigators leverage this tool to monitor court evictions, while others assist reformed gang members in securing employment. With the flexibility to incorporate custom fields, you can effectively manage each individual according to your requirements. Additionally, you can invite external collaborators to access cases while controlling the ability to transfer case ownership among registered members. When invitations are sent to other users, they automatically receive an email containing a ‘Secure Access Code’ for entry, which is designed to expire to prevent outdated personnel from lingering on the roster. This system also supports the transfer of case ownership to different members within the group. Ensuring the security of your data is paramount, as all pages are protected by 2048-bit SSL encryption, along with multiple database redundancies and off-site backups. Furthermore, you can effortlessly attach documents to each case, leave comments, and share them with others, enhancing collaboration and communication.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Anthology Apply Yes 
Anthology Encompass Yes 
Anthology Engage Yes 
Anthology Finance & HCM Yes 
Anthology Payroll Yes 
DMSFACTORY DocumentsPipeliner Yes 
Datacard Secura Yes 
Entrust Certificate Hub Yes 

Integrations

Anthology Apply No 
Anthology Encompass No 
Anthology Engage No 
Anthology Finance & HCM No 
Anthology Payroll No 
DMSFACTORY DocumentsPipeliner No 
Datacard Secura No 
Entrust Certificate Hub No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$40 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Jacket Software

Founded

2014

Country

United States

Website

casejacket.com

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Investigation Management

Contact Management Yes 
Data Management Yes 
Incident Management Yes 
Reporting & Statistics Yes 
Subject Profiles Yes 

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