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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

Imagine one investigator achieving the output of an entire team. Comtrac’s AI-powered investigation management software enhances productivity by mapping exhibits to key offence elements and effortlessly generating briefs of evidence and legal documents. Move beyond basic conversational AI with Comtrac’s pre-configured prompts, built on the expertise and logic of seasoned investigators. Automated briefs of evidence, investigation reports, and court-ready documents enable faster, smarter decision-making, improving enforcement and prosecution outcomes. Comtrac deploys rapidly, delivering results without the need for custom builds or expensive development. It reduces reliance on large teams and analysts, ensuring a quick return on investment. Fully configurable, it adapts smoothly to any agency or jurisdiction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Axon Evidence
DMSFACTORY DocumentsPipeliner
Datacard Secura
Docusign
Entrust Certificate Hub
Microsoft 365
SafetyCulture

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Axon Evidence
DMSFACTORY DocumentsPipeliner
Datacard Secura
Docusign
Entrust Certificate Hub
Microsoft 365
SafetyCulture

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Comtrac

Founded

2014

Country

Australia

Website

comtrac.com.au

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Alternatives

AIMS Reviews

AIMS

AIMS - Analytical Investigation Management System

Alternatives

Polonious Reviews

Polonious

Polonious Systems
Polonious Reviews

Polonious

Polonious Systems