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ease
features
design
support

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Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

AI-driven virtual analysts can automate a staggering 80-90% of repetitive tasks, resulting in quicker, superior, and more cost-effective alert triage, investigation, and response, all while being supported by human specialists. Avoid the pitfalls of expensive, sluggish, and inconsistent investigations and embrace the future of precise investigations delivered at remarkable speed. While traditional MDRs depend heavily on human analysts for case triage, AirMDR's advanced virtual analyst is capable of processing these cases 20 times faster, with enhanced consistency and depth. Consequently, human analysts at AirMDR are tasked with manually triaging significantly fewer cases—over 90% less—allowing them to focus on more complex challenges. Enjoy high-caliber investigation, triage, and response for every alert, with 90% being scrutinized in less than five minutes. Each alert is enriched, investigated, and triaged automatically by our virtual analyst, acting as the initial responder to incidents. This efficient process is consistently monitored and refined by our dedicated team of human security professionals, guaranteeing a smooth and effective security operation. With this innovative approach, organizations can enhance their overall security posture while minimizing response times and maximizing resource allocation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
GitHub
Google Cloud Platform
Java
Microsoft 365
MySQL
Slack

Integrations

Amazon Web Services (AWS)
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
GitHub
Google Cloud Platform
Java
Microsoft 365
MySQL
Slack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

AirMDR

Country

United States

Website

airmdr.com

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Alternatives

AIMS Reviews

AIMS

AIMS - Analytical Investigation Management System

Alternatives

Cyber Triage Reviews

Cyber Triage

Sleuth Kit Labs