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Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
AI-driven virtual analysts can automate a staggering 80-90% of repetitive tasks, resulting in quicker, superior, and more cost-effective alert triage, investigation, and response, all while being supported by human specialists. Avoid the pitfalls of expensive, sluggish, and inconsistent investigations and embrace the future of precise investigations delivered at remarkable speed. While traditional MDRs depend heavily on human analysts for case triage, AirMDR's advanced virtual analyst is capable of processing these cases 20 times faster, with enhanced consistency and depth. Consequently, human analysts at AirMDR are tasked with manually triaging significantly fewer cases—over 90% less—allowing them to focus on more complex challenges. Enjoy high-caliber investigation, triage, and response for every alert, with 90% being scrutinized in less than five minutes. Each alert is enriched, investigated, and triaged automatically by our virtual analyst, acting as the initial responder to incidents. This efficient process is consistently monitored and refined by our dedicated team of human security professionals, guaranteeing a smooth and effective security operation. With this innovative approach, organizations can enhance their overall security posture while minimizing response times and maximizing resource allocation.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
GitHub
Integrations
Amazon Web Services (AWS)
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
GitHub
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
AirMDR
Country
United States
Website
airmdr.com
Product Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles