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Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
Utilize AD Lab's divide and conquer approach for efficient data management. This effective solution empowers users to navigate through extensive data sets, accommodate diverse data types, and execute multiple cases simultaneously, all while fostering collaboration in a scalable setting. With its distinct feature of distributed processing, AD Lab allows investigators to harness additional hardware, significantly boosting the speed of case processing and resolution. A one-person lab can greatly enhance its efficiency by leveraging the four-worker distributed processing engines (DPEs) offered by FTK®, while larger labs managing substantial data sets or those collaborating with attorneys, HR, or other stakeholders can elevate their operations by adopting AD Lab. Serving as a centralized investigative platform, AD Lab enhances the experience with robust web-based review features and expanded DPE capabilities, accommodating up to 16 engines with the recent 6.2 release, all supported by a centralized processing farm and database infrastructure. This comprehensive solution positions teams to tackle complex investigations with unparalleled speed and effectiveness.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Brainspace
Datacard Secura
Entrust Certificate Hub
Intelligent Management Center
Integrations
Amazon Web Services (AWS)
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Brainspace
Datacard Secura
Entrust Certificate Hub
Intelligent Management Center
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
AccessData
Founded
1987
Country
United States
Website
accessdata.com/products-services/ad-lab
Product Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Product Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles