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Description
8returns is a returns management solution aimed at assisting ecommerce brands in preserving revenue and driving new sales throughout the return process. Customers have the option to exchange items, opt for incentivized store credit, or place a new order while managing returns, ensuring that revenue remains within the business.
The utilization of AI-driven workflows streamlines decision-making, communication, and warehouse operations on a large scale, leading to a decrease in support tickets, a reduction in errors, and an expedited experience for both customers and operational teams. Additionally, integrated analytics provide insights into the reasons behind product returns and identify areas where brands can minimize unnecessary returns.
Our primary features encompass revenue retention, exchanges, store credit, and shop now options. By retaining revenue instead of issuing refunds, brands can capitalize on return events to generate further income, lessen the burden on support and warehouse teams, cut operational costs through automation, gain insights into return catalysts, and ultimately offer a quicker and more transparent experience for their customers. Furthermore, embracing this approach fosters customer loyalty and encourages repeat business.
Description
ReturnPro delivers a comprehensive returns-management platform that encompasses everything from customer-initiated returns to reverse logistics, ultimately facilitating resale and recycling, which allows retailers, brands, and marketplace sellers to convert returns into a source of value rather than merely a cost. The solution includes omnichannel return initiation options such as ecommerce, in-store, and drop-off, along with advanced AI-driven decision-making for disposition strategies like restocking, refurbishing, and liquidating products. Additionally, it incorporates tools for enforcing vendor agreements and policies, fraud detection mechanisms, and automated routing and processing through distribution centers, all while integrating ReCommerce marketplaces to enhance recovery rates and promote sustainability. With specialized reverse-logistics hubs and a customizable portal, ReturnPro streamlines returns routing, employs a warehouse management system tailored for reverse flows, and provides analytics on cost, time, and margins. This end-to-end SaaS and supply chain solution not only helps in minimizing overhead costs and expediting inventory turnover but also significantly increases revenue from resales. By leveraging such innovative approaches, ReturnPro positions itself as a leader in optimizing the returns process for various businesses.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Shopify
Yes
Attentive
No
Box
No
EasyPost
No
Faire
No
Forter
No
Freshdesk
No
Gusto
No
Jira
No
Kustomer
No
Integrations
Shopify
Yes
Attentive
Yes
Box
Yes
EasyPost
Yes
Faire
Yes
Forter
Yes
Freshdesk
Yes
Gusto
Yes
Jira
Yes
Kustomer
Yes
Pricing Details
€99/month
Free Trial
Yes
Free Version
No
Pricing Details
$29.99 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
8returns
Founded
2019
Country
Germany
Website
www.8returns.com
Vendor Details
Company Name
ReturnPro
Founded
2008
Country
United States
Website
www.returnpro.com
Product Features
Returns Management
3PL / ERP Integration
No
Automated Exchanges
No
Branded Experience
No
Custom Return Policy
No
Inventory Management
No
One-Click Returns Processing
No
Returns Analytics
No
Shopper Self-Service
No
Smart Data Collection
No
Product Features
Returns Management
3PL / ERP Integration
No
Automated Exchanges
No
Branded Experience
No
Custom Return Policy
No
Inventory Management
No
One-Click Returns Processing
No
Returns Analytics
No
Shopper Self-Service
No
Smart Data Collection
No
