Compare 86 Repairs vs. OpenRMA

86 Repairs provides restaurants with comprehensive, data-driven insights and around-the-clock support, enabling them to better manage their facilities, lower repair and maintenance costs, and minimize the time their staff spends on equipment issues. We leverage your data to develop a thorough Customer Profile, which includes Digital Equipment Inventories, preferred vendor lists, staff contacts, and spending limits, among other essential details. When equipment failures occur in your kitchen, your team simply needs to call, text, or email, and 86 Repairs takes care of everything else. Our experts handle troubleshooting and warranty checks for every incident, which helps you avoid unnecessary service expenses and saves valuable time. In cases where a technician is needed, our team coordinates all communication and scheduling with either your preferred provider or our network of trusted vendors. Additionally, our Customer Success Managers ensure that work is completed satisfactorily, hold vendors accountable for their performance, and meticulously keep track of all service history for your convenience. This proactive approach not only enhances operational efficiency but also allows restaurant staff to focus on delivering great customer experiences rather than getting bogged down by equipment issues.

OpenRMA Repair Centre is a desktop application designed for small to medium-sized repair businesses, functioning as Repair Tracking Software, RMA Management Software, Services Tracking Software, and Ticketing Management Software, enabling technicians to efficiently monitor and manage their repair tasks. This versatile software not only manages all repair jobs but also keeps an organized inventory and supports multiple locations. Users can easily access the history of repairs and search through various criteria including customer details, serial numbers, warranty status, and more, providing a comprehensive view of business operations. Once all RMA service information is entered, you can generate Drop-In and Check-out forms in various paper sizes, such as US Letter, A4, A5, and Receipt Printer Paper, which customers can sign to acknowledge your terms. This feature proves especially valuable in situations where issues arise, helping to address customer complaints effectively. Additionally, the software enhances overall efficiency by streamlining communication and documentation processes within the repair shop.