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features
design
support

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Description

800response offers an all-encompassing solution for lead generation, tracking, and customer interaction analytics, designed to effectively manage the initial stages of lead generation by providing targeted tracking and nurturing based on customer profiles and interaction data. Serving a diverse clientele that includes small and medium-sized enterprises, extensive multi-location dealer networks, franchise systems, and contact centers, we empower businesses across various sectors to enhance new customer acquisition efforts, assess campaign effectiveness, and elevate the overall customer experience. In collaboration with CallFinder, 800response provides automated transcripts and sentiment analysis for every customer interaction, enabling users to swiftly locate specific terms and phrases while gathering valuable insights into customer sentiment, ultimately enhancing customer experience and loyalty. This streamlined approach fosters continuous improvement and retention strategies for your most valuable customers, ensuring your business remains competitive in today's dynamic market environment. Discover how CallFinder Speech Analytics from 800response can transform your customer interaction processes.

Description

Kova excels at transforming every customer engagement into a productive experience. With our innovative software solutions, your contact center can significantly lower average handle times, access crucial speech analytics and customer sentiment insights, and gather important customer data to refine future interactions. Our platform also facilitates effective management of your call center workforce through strategic scheduling, practical training, and productivity-enhancing tools. Understanding the high cost of acquiring new customers, we prioritize the satisfaction of your existing clientele as a cornerstone of your business success. Kova’s recording solutions for contact centers offer a robust platform for comprehensive multimedia recording, assessment, and storage of calls. A user-friendly interface provides your team with seamless access to audio and screen recordings, quality assurance metrics, speech analytics, and more, equipping you with the essential information to retain your customers. Additionally, we utilize context-aware, dynamic customer surveys to gather feedback across various communication channels, ensuring a well-rounded approach to customer engagement. By leveraging these tools, your organization can create a more responsive and effective customer service environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cisco CX Cloud
Eventide Elevate
LeadPerfection
Microsoft Excel
Verint Community

Integrations

Cisco CX Cloud
Eventide Elevate
LeadPerfection
Microsoft Excel
Verint Community

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

800response

Founded

1990

Country

United States

Website

800response.com

Vendor Details

Company Name

Kova

Country

United States

Website

www.kovacorp.com/products/workforce-optimization

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Lead Capture

Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives

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