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Average Ratings 0 Ratings
Description
In addition to ensuring compliance with Strong Customer Authentication (SCA) as mandated by PSD2, the new 3DS 2.0 protocol offers a variety of advantages, particularly for mobile payment systems. Its enhanced design significantly improves the user experience on mobile devices, as it is fully compatible with mobile wallet applications and facilitates in-app transactions seamlessly. This upgrade not only enhances usability on mobile platforms but also extends to non-browser-based environments, improving overall integration for users. Additionally, merchants will only need to implement extra authentication measures when the transaction risk is assessed as high, which is expected to occur in a minimal number of cases. Moreover, the incorporation of biometric authentication within the merchant's application is likely to be perceived as a standard and effective security feature, further enhancing user trust and satisfaction. Ultimately, these improvements aim to create a smoother and more secure payment experience for consumers.
Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat Sign
CatalystPay
Hyperise
Kurv
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier
Integrations
Adobe Acrobat Sign
CatalystPay
Hyperise
Kurv
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1,499 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
3D Secure
Website
3dsecure2.com
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Product Features
Authentication
Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management