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Description
The 365Ticketing software streamlines the process of resolving incidents in alignment with the established agreements with partners, known as Service Level Agreements (SLAs). Once an incident ticket is generated, it is promptly directed to the appropriate personnel, who receive notifications via email. The software tracks the intervention duration, which is then validated by the end-user, serving as the basis for invoicing the client. With a diverse range of reports available in the ticketing system, users can investigate the root causes of incidents, ultimately helping to decrease their frequency. Additionally, the application aids in enhancing both response times and employee productivity, leveraging the insights and historical data it provides. By facilitating quick responses and efficient ticket resolutions in accordance with SLAs, the 365Ticketing system plays a crucial role in boosting overall productivity. Furthermore, continuous analysis and improvements can foster a proactive approach to incident management, leading to sustained operational excellence.
Description
Discover the essential features of AzureDesk designed for enterprise-level systems that cater to businesses while keeping user costs low. This platform offers comprehensive solutions for addressing customer concerns through its powerful Ticket Management System, ensuring an efficient response process. AzureDesk accommodates an unlimited array of email addresses, transforming incoming emails into tickets that are easily managed within the system. The Support Center operates around the clock to address customer inquiries, providing seamless service even when you're unavailable. Additionally, AzureDesk allows integration with various applications such as JIRA and Slack, enhancing workflow and communication. Gain valuable insights through reports that evaluate customer interactions and assess team performance over time. Collaborate effectively by tagging team members in private notes using a Twitter-like handle, facilitating teamwork in resolving tickets. Moreover, AzureDesk ensures compliance with ISO27001 standards, allowing for secure and efficient management of support tickets. Overall, AzureDesk streamlines the support process, making it an invaluable tool for businesses seeking to enhance their customer service capabilities.
API Access
Has API
API Access
Has API
Integrations
Asana
Azure Information Protection
Beats
Boost.ai
Commvault Cloud
Commvault HyperScale X
HSI Donesafe
Jira
Jira Work Management
Microsoft Power Platform
Integrations
Asana
Azure Information Protection
Beats
Boost.ai
Commvault Cloud
Commvault HyperScale X
HSI Donesafe
Jira
Jira Work Management
Microsoft Power Platform
Pricing Details
$17.00/month/user
Free Trial
Free Version
Pricing Details
$12 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Soft Pepper
Country
Romania
Website
www.softpepper.ro/ro/produse/365Ticketing-Sistem-ticketing-Tichete-suport-clienti--12
Vendor Details
Company Name
AzureDesk
Founded
2014
Country
United States
Website
www.azuredesk.co
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
