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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Employees often face a barrage of unconnected technologies, which can make it challenging for organizations to realize a return on investment and enhance productivity through their tech infrastructure. 2Viz addresses this issue by merging disparate technology systems into a cohesive, unified platform that fosters collaboration and boosts team efficiency. We aim to be the driving force behind the development of your applications, leveraging our exceptional team to ensure success. Elevate your sales strategy to maximize both sales and productivity within your sales team by utilizing our AI-enhanced sales application. Backed by Experian Mosaic UK, our customer insights platform enhances your entire customer journey, delivering improved insights at every stage. Begin by providing a brief overview of your business and the internal solutions you wish to create, and we will guide you through our platform's functionalities, share what you can anticipate from our partnership, and showcase previous solutions we have successfully implemented. By choosing us, you are setting the stage for a transformative experience that empowers your organization to thrive in a competitive landscape.

Description

Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco ACI No 
Eckoh No 
HoneyHive No 
Microsoft 365 No 
UltraDNS No 

Integrations

Cisco ACI Yes 
Eckoh Yes 
HoneyHive Yes 
Microsoft 365 Yes 
UltraDNS Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

2VizCon

Founded

2014

Country

Germany

Website

www.2vizcon.com

Vendor Details

Company Name

Intrado

Country

United States

Website

www.intrado.com/en/enterprise-collaboration/customer-experience-services

Product Features

Sales Enablement

Collaboration Yes 
Contact Management No 
Content Management Yes 
Document Management No 
Goals / Quota Management No 
Lead Management Yes 
Meeting Management Yes 
Performance Management Yes 
Presentation Management Yes 
Proposal Management No 
Territory Management No 
Training Management Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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Collections MOSAiC Reviews

Collections MOSAiC

Information Services & Technology