Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Employees often face a barrage of unconnected technologies, which can make it challenging for organizations to realize a return on investment and enhance productivity through their tech infrastructure. 2Viz addresses this issue by merging disparate technology systems into a cohesive, unified platform that fosters collaboration and boosts team efficiency. We aim to be the driving force behind the development of your applications, leveraging our exceptional team to ensure success. Elevate your sales strategy to maximize both sales and productivity within your sales team by utilizing our AI-enhanced sales application. Backed by Experian Mosaic UK, our customer insights platform enhances your entire customer journey, delivering improved insights at every stage. Begin by providing a brief overview of your business and the internal solutions you wish to create, and we will guide you through our platform's functionalities, share what you can anticipate from our partnership, and showcase previous solutions we have successfully implemented. By choosing us, you are setting the stage for a transformative experience that empowers your organization to thrive in a competitive landscape.
Description
Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
Cisco ACI
No
Eckoh
No
HoneyHive
No
Microsoft 365
No
UltraDNS
No
Integrations
Cisco ACI
Yes
Eckoh
Yes
HoneyHive
Yes
Microsoft 365
Yes
UltraDNS
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
2VizCon
Founded
2014
Country
Germany
Website
www.2vizcon.com
Vendor Details
Company Name
Intrado
Country
United States
Website
www.intrado.com/en/enterprise-collaboration/customer-experience-services
Product Features
Sales Enablement
Collaboration
Yes
Contact Management
No
Content Management
Yes
Document Management
No
Goals / Quota Management
No
Lead Management
Yes
Meeting Management
Yes
Performance Management
Yes
Presentation Management
Yes
Proposal Management
No
Territory Management
No
Training Management
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No