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Description
The 1Channel Rewards & Distribution Program functions as a cloud-powered loyalty solution designed for brands that incentivize their distributors, dealers, retailers, and various channel partners. Administrators have the ability to set up specific schemes that include sales goals, volume brackets, campaign multipliers, and different tiers, while also keeping track of the points assigned to partner wallets. Partners can easily monitor their point balances, view pending claims, check their redemption history, and explore available rewards, redeeming their points through options such as UPI, bank transfers, digital vouchers, or items from a catalog. Additionally, the program accommodates minimum thresholds for redemptions, establishes approval workflows, tracks settlements, and facilitates payout reconciliations. Teams are able to implement schemes across different products, regions, and partner categories. The platform provides dashboards that display metrics on participation rates, points issued and redeemed, outstanding requests, tier distributions, and performance by region. Targeting B2B brands in sectors like FMCG, construction materials, automotive, electrical and hardware, and pharmaceuticals, it offers valuable tools tailored for sales, program management, and finance teams, enhancing operational efficiency and partner engagement. This comprehensive approach ensures that all stakeholders are actively involved and rewarded for their contributions.
Description
Salesforce Loyalty Management is an all-encompassing platform aimed at assisting businesses in developing and overseeing intelligent, customized loyalty programs that boost customer interaction and enhance their lifetime value. Constructed on the Salesforce Customer 360 Platform, this tool allows organizations to design loyalty initiatives with various tiers, points, benefits, and rewards specifically suited for both B2B and B2C audiences. It facilitates partnerships across different industries, enabling customers to accumulate and redeem rewards with multiple brands, while also providing resources for efficiently onboarding partners and coordinating joint promotional efforts. Leveraging AI-driven features, it empowers businesses to pinpoint brand advocates, manage referral initiatives, and offer personalized promotions rooted in customer data and behavior patterns. Furthermore, when integrated with Salesforce Marketing Cloud, Service Cloud, and Tableau, Loyalty Management ensures a cohesive view of the customer, promoting seamless engagement across every interaction point. This comprehensive approach not only enhances customer loyalty but also drives sustainable business growth over time.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Salesforce
No
Salesforce Agentforce Marketing
No
Salesforce Agentforce Service
No
Tableau
No
Integrations
Salesforce
Yes
Salesforce Agentforce Marketing
Yes
Salesforce Agentforce Service
Yes
Tableau
Yes
Pricing Details
Monthly and annual plans are available; pricing varies by selected modules, partner volume, and program configuration.
Free Trial
No
Free Version
No
Pricing Details
$20,000 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
1Channel
Founded
2014
Country
India
Website
www.1channel.co/rewards-program-software
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/marketing/loyalty-management/
Product Features
Product Features
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
No
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
Loyalty Management
CRM
No
Customer Activity Tracking
No
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
White Label
No
