Best Communications Software for IBM API Connect

Gmail allows you to do more with your email. Gmail is now more secure, smarter, and easier to use. This will allow you to save time and do more with the inbox. You can see what's new and decide what you want. You will receive nudges reminding you to respond to messages and follow up on them. You can view attachments, RSVP for events, snooze messages, and much more without opening emails. Gmail blocks 99.9% dangerous emails before they reach your inbox. You'll be notified if we suspect that something is phishy.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Amazon Simple Queue Service is a fully managed message queue service that allows you to scale distributed systems, microservices, and serverless applications. SQS removes the complexity and overhead involved in managing and operating message-oriented middleware and allows developers to concentrate on differentiating work. SQS allows you to send, store, or receive messages between software components at any volume without losing messages, or requiring additional services. You can get started with SQS within minutes by using the AWS console, Command Line Interface, or SDK of choice and three simple commands.

Amazon Simple Notification Service is a fully managed messaging platform that allows for system-to–system and app-to–person (A2P), communication. It allows you to communicate between systems using publish/subscribe patterns (pub/sub), which allow messaging between decoupled microservice apps. You can also communicate directly with users via SMS, mobile push, and email. The system-to–system pub/sub functionality allows for topic-based, high-throughput push-based, many–to-many messaging. Your publisher systems can use Amazon SNS topics to fanout messages to large numbers of customer endpoints or subscriber systems, including Amazon SQS queues and AWS Lambda functions. You can send messages to large numbers of users using the A2P messaging functionality. This allows you to use either a pub/sub or direct-publish message using one API.