Best Communications Software for Amazon Web Services (AWS) - Page 3

myKaarma is founded on a cutting-edge communications and payment system that utilizes intuitive design processes to foster outstanding interactions with customers. Our comprehensive range of solutions and integrations empowers dealerships to tailor their selections to meet diverse needs. Consequently, your dealership can provide remarkable interactions for auto service clients, fostering loyalty and encouraging them to return. Each myKaarma product incorporates the principle of "Natural Design," reflecting our philosophy that one should not have to exert additional effort to complete tasks efficiently. By engaging directly in the workflows ourselves, we gain a deep understanding of the processes, ensuring they seamlessly integrate into the daily routines of dealership employees while minimizing fatigue associated with tasks. This commitment ultimately leads to an unparalleled automotive service experience for every customer, enhancing satisfaction and trust in the dealership. Additionally, our approach not only streamlines operations but also elevates the overall service quality provided to customers.

The Ingate SIParator® serves as an effective and adaptable Enterprise Session Border Controller (E-SBC) designed for secure and interoperable SIP connectivity, enabling seamless integration of PBXs and Unified Communications (UC) systems with SIP trunking providers. By streamlining SIP trunking processes, the SIParator facilitates the connection of remote UC endpoints, the aggregation of SIP trunks, and the distribution of sessions across various sites and service delivery points. It is widely used for securing Real-Time communications, ensuring SIP interoperability, and providing extensive connectivity options. This robust solution is compatible with all existing network infrastructures and includes a standard SIP proxy along with a SIP registrar. Furthermore, it supports Network Address Translation (NAT) and Port Address Translation (PAT), as well as Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) for encrypting both SIP signaling and media. By addressing common security concerns related to enterprise VoIP, the SIParator ensures a safe and dependable communication environment for organizations. Its versatility and reliability make it a preferred choice for businesses looking to enhance their communication frameworks.

Founded in January 2015, sipXcom emerged from a fork of the sipXecs project, initiated by the eZuce, Inc. development team. The sipXecs and SIPfoundry communities were struggling to expand their developer base due to a limiting contributor agreement, prompting the creation of sipXcom, which features an open contribution model. The source code for sipXcom is licensed under the copyleft-friendly AGLP v3 (Affero General Public License), ensuring greater flexibility for developers. Currently under development, SWARM is the codename for the upcoming iteration of the sipXcom and sipXecs projects, with a production launch expected in early 2017. This new platform will adopt a microservices-based architecture, enhancing scalability, reliability, and configurability beyond what sipX currently offers. SWARM is engineered to be compatible with any computing environment, including dedicated, virtual, or cloud servers, and also allows for hybrid setups that merge on-premise and cloud solutions. With these advancements, sipXcom aims to significantly improve user experience and functionality in the ever-evolving communication landscape.

LucidVueCX compiles and evaluates all forms of customer interactions, such as voice calls, social media engagements, online reviews, and more, spanning both digital and live agent platforms. By delving into these in-depth conversations, executives gain a comprehensive understanding of their customer demographics, enabling them to observe, assess, and influence customer dialogues to improve productivity, mitigate risks, and enhance media efficiency. Each interaction from consumers provides valuable feedback and ideas that can drive revenue, yet a significant portion of this input often goes unacknowledged or is buried within siloed KPIs and dispositions, causing critical insights to be overlooked. LucidVueCX's advanced linguistic models automatically scrutinize incoming data, identifying patterns and essential keywords within customer dialogues, thus translating them into deeper insights that can guide CX transformation initiatives. Furthermore, the automated real-time identification of key terms and important remarks from client interactions can act as "early warning" signals for changes in customer sentiment, allowing businesses to adapt proactively. This capability not only enhances responsiveness but also ensures that every customer voice is heard and valued in the overall strategy.

We provide live, linear, or VOD programming to the top video platforms. Dynamic Ad Insertion powered with analytics and insights to increase your ad revenue on ad-supported videos platforms. Create, distribute, and monetize linear channels. Amagi offers a complete OTT video publishing solution for content owners and new-age digital networks looking to recreate TV-like experiences for streaming viewers. Amagi's award-winning cloud playout platform allows for the creation of linear OTT channels with advanced graphics, programming and ad schedules. Amagi simplifies the creation of linear OTT channels by combining all aspects of the broadcast workflow into a sophisticated but easy-to-use web interface. Digital networks and content owners can quickly create new channels using a structured process for content ingest, scheduling and playout. This allows them to have 24x7 control over the entire channel creation process.

R Systems strives to empower businesses to recognize and address obstacles in the customer journey, ultimately enhancing loyalty and long-term profitability by leveraging cutting-edge technologies such as AI, data analytics, Natural Language Processing (NLP), and Deep Neural Networks (DNN). By grasping the core of customer experience, organizations can elevate how their audience engages with their brand, fostering greater loyalty and retention. To achieve this, companies must utilize precise data and metrics to identify, collect, and scrutinize customer information, enabling them to derive actionable insights and make informed decisions aimed at retaining and attracting customers. Our comprehensive data analytics framework is designed to enhance First Contact Resolution (FCR), minimize customer effort, streamline self-service alternatives, and efficiently manage seasonal demand fluctuations. With R Systems as your partner, each interaction will progressively enhance your overall customer experience. In addition, our services facilitate the collection of data from customer engagements, allowing for deeper insights into their behaviors and preferences, which can guide future strategies for improvement.

Enhance contemporary workplaces with exceptional collaboration and unified communication solutions. At New Era, we deliver communication services designed to simplify and unify a wide range of collaboration and UC technologies, such as audiovisual systems, telephony, audio and web conferencing, video conferencing, unified messaging, instant messaging, digital signage, and beyond. Our comprehensive managed service covers your entire unified collaboration ecosystem. By equipping organizations to facilitate user support from any location and on any device, we foster increased productivity and better business results, ensuring that users enjoy an optimal collaboration experience that enables effective operations whether they are working on-site or remotely. Our vendor-neutral strategy enables us to seamlessly integrate and manage various vendors and collaboration technologies. Together, we can create a customized service tailored to your company's specific communication requirements, ensuring that all your collaboration needs are met efficiently.

Visionable is transforming the landscape of health and social care in a world that is becoming increasingly reliant on digital connectivity. Our mission is to unify all components of healthcare, providing both practitioners and patients with comprehensive information to enhance patient outcomes while tackling the challenges posed by fragmented health systems. This initiative is closely tied to our health-focused actions. Our premier co-creation and innovation center is dedicated to pioneering next-generation healthcare solutions. We are enhancing patient outcomes through the effective use of video consultations, ensuring better access, improved quality, and reduced costs for healthcare services, particularly for detained individuals. Notably, we are one of only two companies in the UK authorized to conduct patient consultations within secure environments such as prisons. In contrast to many other video platforms available today, Visionable was specifically designed with the NHS in mind, addressing critical issues faced within the healthcare sector. Our comprehensive solutions, delivered on a single platform, support patients from their initial consultation all the way through hospital treatment and into at-home care, embodying a holistic approach to health management. As healthcare continues to evolve, Visionable remains committed to leading this change and enhancing the overall experience for patients and providers alike.

Smartnumbers guarantees that your voice network remains secure, dependable, and compliant, whether your goal is to combat fraud in the contact center, authenticate callers, or transition to SIP safely. By equipping organizations to mitigate business disruptions, Smartnumbers enhances caller authentication and fraud detection in contact centers. The service offers pre-answer caller authentication, which optimizes the customer experience by identifying and redirecting suspicious calls before they are answered. It also minimizes identity verification questions, thereby shortening call durations and saving both time and money while enhancing caller authentication. Over 350 organizations trust Smartnumbers to provide their essential services, including financial institutions, the Ministry of Defence, and emergency services, all of which have stringent security and reliability needs. We collaborate with top communications providers and technical vendors, allowing you to acquire Smartnumbers through your preferred supplier, ensuring a seamless integration into your existing systems. With these comprehensive solutions, you can focus on your core operations while maintaining peace of mind regarding security.

Operating under the Hyper-Reach brand, Asher Group delivers emergency alert systems to numerous public safety organizations and millions of citizens, while their AlertCycle brand caters to a rising number of businesses throughout the United States. Their services are top-tier, surpassing those offered by even significantly larger rivals. They utilize a multitude of communication methods to reach individuals, including voice calls, SMS/text, email, IPAWS, smartphone applications, push notifications, RSS feeds, social media, internet advertising, and compatibility with smart speakers like Amazon Alexa. To ensure the public can easily register for these alerts, they provide various options such as web forms, SMS, QR codes, IVR for voice registration, convenient "one-click" registration, and mobile applications. Alerts can be dispatched from virtually anywhere via web platforms, phone, or a smartphone app, making the system both accessible and user-friendly. This intuitive design is complemented by its use of Google Maps, allowing users to quickly become familiar with the interface, thereby enhancing overall efficiency and effectiveness in emergency communication. Such a comprehensive approach not only streamlines the alert process but also fosters greater community engagement and safety.

In today's fast-paced market, capturing customer attention is increasingly challenging, forcing marketing and customer experience (CX) leaders to drive growth while managing limited time and resources. Pendula harnesses the vast capabilities of generative AI to equip teams with the tools necessary to foster adaptive and impactful two-way customer interactions, ultimately inspiring, engaging, and retaining customers on a larger scale. Positioned as a central figure in the dialogue between businesses and their clientele worldwide, Pendula offers intuitive drag-and-drop features that enable teams to maximize their productivity. By facilitating intelligent action based on real-time data, Pendula activates your entire data ecosystem, making it a cornerstone of next-generation customer engagement and retention strategies. Through its innovative workflow studio, the only constraints are those of your imagination, allowing users to select data sources that highlight crucial moments for their customers, thus enhancing the overall experience. This approach not only streamlines communication but also cultivates deeper relationships between brands and their audiences.

AudioCodes presents the Mediant Cloud Edition (CE), a cloud-native Session Border Controller (SBC) that is engineered to deliver scalable, secure, and cost-efficient voice and video communication services within virtualized settings. Its automatic elasticity feature enables dynamic resource scaling according to real-time traffic needs, guaranteeing peak performance without the necessity for manual adjustments. Sharing the same foundational code as AudioCodes' physical SBCs, the Mediant CE offers extensive SIP interoperability, sophisticated media processing capabilities like transcoding, and strong security measures. The architecture, based on microservices, along with a scalable media cluster, allows for rapid and economical deployment of new communication services. Furthermore, installation is simplified via native tools such as AWS CloudFormation, which allows for seamless integration with existing automation and DevOps processes, enhancing operational efficiency and responsiveness to market changes. This makes the Mediant CE an ideal solution for organizations looking to modernize their communication infrastructure.

The Cisco Unified Border Element (CUBE) serves as a robust Session Border Controller (SBC) designed for enterprises, enabling secure, scalable, and adaptable voice and video communications between corporate networks and provider SIP trunks. It encapsulates four essential roles: session management, security enforcement, protocol interworking, and boundary definition. CUBE effectively facilitates signaling compatibility between SIP and H.323 protocols and manages media interworking, which includes DTMF, fax, modem support, and codec transcoding, while also executing address and port translations to ensure privacy and conceal network topology. Additionally, it offers features such as billing and call detail record (CDR) normalization, quality-of-service (QoS) optimization, bandwidth management, as well as media services that include forking and proxying capabilities. Moreover, CUBE can be implemented either on Cisco routers or as a virtual solution on Cisco UCS servers, accommodating centralized, distributed, or hybrid deployment strategies, which makes it versatile for various organizational needs. This adaptability allows businesses to tailor their communication infrastructure to meet evolving demands effectively.

The Ribbon SBC Software Edition (SBC SWe) is a versatile, cloud-native Session Border Controller that enhances and secures real-time communications in a variety of deployment scenarios. It provides the same comprehensive functionality found in Ribbon's hardware-based SBC 5400 and SBC 7000 models, featuring capabilities such as extensive audio codec transcoding, signaling interworking, call admission control, and robust security protocols, including encryption and defenses against Denial of Service attacks. The SBC SWe can be implemented as a Virtual Machine (VM) on standard industry servers in data centers, as a Virtual Network Function (VNF) within private clouds utilizing OpenStack, or on public cloud platforms like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). This adaptable deployment model enables organizations to efficiently scale their communication infrastructure without compromising on performance or security. Additionally, the SBC SWe's cloud-native architecture ensures that enterprises can easily integrate it into their existing systems and workflows, fostering seamless communication across diverse environments.

Alianza's Perimeta Session Border Controller (SBC) is a cloud-native and entirely software-based solution tailored to deliver secure, scalable, and adaptable voice and multimedia communication services. This SBC accommodates a range of deployment options, including VoLTE, VoNR, SIP trunking, and direct routing for Microsoft Teams, making it ideal for fixed-line, wireless, and enterprise interconnect scenarios. Operating on a zero-trust security framework, Perimeta provides exceptional protection for cloud infrastructures. Its innovative separation of media and signaling planes facilitates precise scaling in response to fluctuating demands. Additionally, it incorporates a secure distribution engine (SDE) for efficient load balancing and distributed admission management (DAM), which simplifies large-scale deployments. Compatible with various cloud environments—public, private, and hybrid—the SBC can be implemented on platforms like AWS, Azure, OpenStack, VMware, and ATCA hardware. This versatility ensures organizations can choose the optimal environment for their specific needs, enhancing operational efficiency and security.

Cataleya's Orchid Link serves as a highly adaptable, software-driven Session Border Controller (SBC), aimed at improving real-time communication for both service providers and enterprises. It provides a range of deployment methods, such as on-premises setups and as-a-Service options, catering to various operational requirements. Orchid Link incorporates WebRTC gateway capabilities, allowing for the effortless integration of web-based voice and video communications into pre-existing SIP systems. This feature enables the expansion of communication services to web browsers without the need for major upgrades to the core infrastructure. Additionally, the SBC prioritizes security by implementing DTLS for secure session initiation and SRTP for media encryption, safeguarding communications between WebRTC endpoints and SIP networks. Its intelligent service-aware firewall acts as a proactive defense mechanism, offering protection against potential cyber threats while ensuring smooth communication flow. Overall, Orchid Link provides a comprehensive solution that enhances communication efficiency and security for modern organizations.

The PSX Software Edition (PSX SWe) from Ribbon is a centralized and virtualized policy and routing solution tailored for service providers to effectively manage and enhance VoIP services in a variety of network settings. It offers advanced session control for session border controllers (SBCs), media gateways, and call controllers, accommodating a wide range of protocols, including SIP, ENUM, H.323, TDM, SS7/C7, IN/AIN, and IMS. Thanks to its distributed architecture, service providers can set up local instances that improve performance and resilience while still upholding centralized control over policy, routing, and administration, thus removing the complexities of synchronization across multiple locations. Prominent applications feature Least Cost Routing (LCR), Quality of Service (QoS) routing, toll-free number routing, and number translation services, all of which enhance operational efficiency. Moreover, the PSX SWe serves as an IMS Breakout Gateway Control Function (BGCF) and incorporates call validation treatment for STIR/SHAKEN along with Reputation Scoring services, effectively reducing the risk of call spoofing. This multi-faceted approach ensures that VoIP services remain reliable and secure, ultimately benefiting both providers and end-users.

The DonkeyWorks Survey Platform is tailored for executing all types of field-based interview surveys on mobile devices like tablets and smartphones. Its web interface facilitates the creation of questionnaires, the monitoring of survey progress, and the analysis of collected data. Equipped with offline sync capabilities, the tablets allow survey forms to be completed in areas lacking Internet access. Organizations focused on social development and corporate social responsibility (CSR) utilize this platform to implement, oversee, and evaluate the impact of their programs on beneficiaries. Furthermore, the platform also provides personalized counseling services to those beneficiaries. Currently, DonkeyWorks is operational in over 300 districts across more than 20 states in India and has extended its reach internationally. As part of the NASSCOM 10,000 Startups initiative, it is currently incubated at the NASSCOM Warehouse in Noida, India, and receives additional support from Google. The platform continues to evolve and improve to better serve the needs of its users.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Cordial offers a cross-channel messaging and data platform designed for agile marketing teams and tech experts, enabling them to deliver messages that are not just personalized but genuinely personal. This platform allows users to craft relevant and insightful communications across all channels. By converting customer data into meaningful brand interactions tailored to individuals and channels, businesses can enhance the entire customer journey, from initial acquisition to retention and fostering loyalty. Teams can collaborate effectively to create scalable messaging workflows that are reusable, ensuring a streamlined process for crafting tailored messages within a single system. Moreover, the platform facilitates the collection and activation of customer and business data from various sources within the tech ecosystem, enabling immediate application in messaging initiatives. This comprehensive approach ensures that every message resonates with the intended audience, maximizing engagement and impact.

Enhance the efficiency of agents and managers alike by providing your support team with an integrated contact center and a comprehensive communications solution. Whether your team is in a traditional office setting or working remotely, we have the ideal solution tailored for you. Our platform boasts advanced features that remain user-friendly, making it easier than ever to manage high volumes of customer inquiries. The Collaboration tool allows agents to maintain connectivity and seek assistance from colleagues or external experts for more intricate issues, all within a single system. You can easily access, customize, and construct your FAQs to suit your needs. By establishing a centralized hub of information for your support team, you will significantly reduce the time spent searching for answers. Furthermore, managers can benefit from a customizable analytics dashboard designed to process all gathered data reports, transforming them into actionable insights to enhance your business strategies. With this comprehensive solution, improving overall support efficiency is not just a possibility but a guarantee.

Transform team effectiveness dramatically by utilizing live prompts that suggest the ideal responses for every customer interaction. Within every team, certain individuals consistently demonstrate greater productivity and efficiency than others. Cresta’s advanced AI technology identifies the unique strategies employed by these high achievers and provides real-time coaching to disseminate these best practices throughout the team. The outcome? A subject matter expert present at every customer interaction. Cresta's robust AI system continuously learns and refines its approach across various channels and scenarios to enhance team performance. Significantly boost compliance and overall team efficiency with immediate support and tailored coaching derived from insights from your top performers. By analyzing every conversation, Cresta monitors agent performance and reveals coaching opportunities, enabling managers to focus more on nurturing talent rather than merely reviewing transcripts. This innovative approach ensures that every team member can tap into the collective wisdom of their highest-performing colleagues.

Dependable, secure, and adaptable transport solutions for live video are essential. File-based video assets can be prepared for on-demand broadcasting and multiscreen distribution. Inputs can be seamlessly transformed into live outputs for both broadcasting and multiscreen video delivery. Live and on-demand video content can be originated and packaged efficiently. Video assets can be stored and utilized for various media workflows, whether live or on-demand. With server-side ad insertion, personalized and monetized multiscreen video content can be created. By managing video networks, both live and on-demand content can be delivered effectively. A live video source can be connected to AWS Elemental MediaLive for enhanced functionality. The cloud offers purpose-built capabilities designed to assist customers in transforming content production, media supply chains, broadcasting, direct-to-consumer models, streaming, and analytics. Customers are successfully reinventing the media and entertainment landscape through innovative solutions provided by AWS, paving the way for a new era of digital experiences. This transformation is marked by an increasing demand for tailored content delivery to meet diverse audience needs.

As a digitally empowered outsourcing provider, we specialize in offering People as a Service solutions tailored for high-growth, innovative, and tech-savvy companies that aim to take charge of customer interactions, manage intricate tasks, and enhance their brand presence. Helpware envisions a future where consumer empowerment is paramount, delivering exceptional interaction experiences through seamlessly integrated human task services facilitated by APIs. We collaborate with some of the most dynamic and rapidly expanding brands globally to ensure the continuous delivery of outstanding customer experiences. Our comprehensive business process outsourcing services include a wide range of solutions designed to cultivate brand loyalty, such as call center operations, answering services, IT support, chat, technical assistance, and email management. Our inbound and outbound call center teams are meticulously crafted to support and evolve alongside your existing staff. By prioritizing investment in our people and organizational culture, we aim to provide better services and create custom teams tailored specifically for your needs. Our tech-enabled, motivated, and cohesive teams are dedicated to enhancing global customer engagement and satisfaction, ultimately driving your business forward. This commitment to excellence ensures that we not only meet but exceed the expectations of the brands we partner with.

Discover an exceptionally user-friendly analytics platform that empowers collaboration within your organization to drive meaningful action. It offers a unified approach for every employee to access your organization’s Voice of the Customer seamlessly. All pertinent information is consolidated in a single location, placing your customers’ desires and requirements at the forefront. The platform boasts an aesthetically pleasing user interface while providing the appropriate level of detail. Echoes truly stands out as a genuine self-service solution, making data-driven decision-making accessible to everyone. With its intuitive design, it fosters a culture of engagement and insight across the organization.