Best Co-Browsing Software for Genesys Cloud CX

89% of customers are loyal to companies that have a strong omnichannel experience. For a better customer experience, brand perception, and retention rate, engage customers in real-time conversations. Customers will stay loyal if their concerns are addressed on the first attempt. This is a staggering statistic. Your agents will be empowered with a Unified Agent Workspace, productive tools, and the ability to provide a customer experience unlike any other. Agents can see the intent of customers while they type. Agents can save significant time by having a list of predetermined answers to common queries. Notes can be added to the conversation for future reference. You can quickly wrap up the conversation with wrap-up calls and classify the conversation for future reference using multiple tags. Leave no customer unattended. Keep generating leads online and offline. Maximize conversion by displaying customer's past interactions on one screen.

Cardina is a customer engagement solution that enables real-time, interactive support by allowing agents to visually guide users on their screens without requiring downloads or links. Its co-browsing technology enhances customer interactions by providing the ability to view, annotate, and control screens for faster troubleshooting. With built-in security features like data masking and seamless integration with existing tools, it ensures a smooth and secure user experience. Businesses using Cardina have reported significant improvements in issue resolution times and overall customer satisfaction. Designed for scalability, Cardina offers flexible pricing to accommodate companies of all sizes, from startups to large enterprises.

Cobrowse.io is a dynamic solution that empowers customer service teams by enabling real-time collaboration with customers on digital platforms. Through co-browsing, agents can view and interact with the customer's screen, guiding them through troubleshooting or providing step-by-step assistance. This tool works seamlessly across mobile and web environments, enhancing support experiences by allowing immediate problem-solving. With built-in privacy controls and flexible integrations, Cobrowse.io ensures secure, streamlined customer interactions that help reduce friction and increase both customer loyalty and agent productivity.