Best Change Management Software for Indent

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.

Each module can be used independently or together to create a powerful unified pipeline that spans CI, CD and Feature Flags. Every Harness module is powered by AI/ML. {Our algorithms verify deployments, identify test optimization opportunities, make cloud cost optimization recommendations, restore state on rollback, assist with complex deployment patterns, detect cloud cost anomalies, and trigger a bunch of other activities.|Our algorithms are responsible for verifying deployments, identifying test optimization opportunities, making cloud cost optimization recommendations and restoring state on rollback. They also assist with complex deployment patterns, detecting cloud cost anomalies, as well as triggering a variety of other activities.} It is not fun to sit and stare at dashboards and logs after a deployment. Let us do all the boring work. {Harness analyzes the logs, metrics, and traces from your observability solution and automatically determines the health of every deployment.|Harness analyzes logs, metrics, traces, and other data from your observability system and determines the health and condition of each deployment.} {When a bad deployment is detected, Harness can automatically rollback to the last good version.|Ha

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.