Best Call Center Software for Pandium

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Contact Centers such as yours can use our Quality Assurance Platform to improve customer, agent, and user experience in order to thrive. We'll give you personalized recommendations on how to improve your QA. Unifying customer feedback, performance data, and text analytics will help you quickly identify the conversations that need your attention. Integrate and fetch conversations, survey data, and performance data into the best connected QA and improvement platform. To highlight compliance and CX issues, auto-score 100% of chats, emails, and calls. Create your own signals and filters and send them to your QA team for root-cause analysis and deep dive evaluation.

Zingtree lets you build interactive decision trees with no code. This allows you to create agent scripts, guide customers and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. It is a no-code solution that allows business users to create, deploy, manage, and update their decision trees with minimal IT work.

Gladly is a cloud-based customer support platform for B2C businesses. Gladly is dedicated helping businesses place people back at the center of customer service by providing tools that support meaningful customer interactions. Gladly combines voice, chat, SMS/MMS and social tools into one platform. It also includes analytics and reporting tools that empower teams and make the business more efficient.