Best Call Center Software for Boost.ai

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Customer service is seamless. It uses native intelligence to route customer queries to the right person or answer, regardless of channel. Telia ACE is a platform that facilitates seamless customer interaction and intelligent conversations. Its built-in intelligence guides customers quickly to the right person or an answer and keeps your staff one step ahead of the customer in every contact. Telia ACE is a quick overview. Also, learn more about our collaboration with Google's Artificial Intelligence Cloud for the Google Contact Center. All the features you need to provide customer service online are available, from chatbots and smart FAQs to live video. It's easy and efficient. Our chatbot can solve many common customer problems on its own. If necessary, the chatbot can forward the call on to an agent. The conversation continues seamlessly in one window. The customer's question will not go unanswered.

Avaya's Avaya Aura®, Platform addresses this growing problem. It is a breakthrough communication architecture that uses session-based collaboration technologies. The Avaya Aura® Platform simplifies and creates an evolutionary path to replace the existing siloed, location-specific communications system. The result is a cost-effective and innovative multimedia communications infrastructure that integrates existing and emerging investments in voice and video, real-time collaboration, and more. Avaya created the Avaya Aura®, Platform to address the needs for people-centric collaboration in today’s engaged enterprise. The Avaya Aura Platform combines media, networks and devices across a common infrastructure using a unique application to the Session Initiation Protocol.

Three brilliantly integrated solutions that support your team and delight customers. All incoming messages can be consolidated. Assign conversations to a particular agent or team. You can categorize conversations to make it easier for automation and reporting. A multi-channel solution that works with voice, chat, email, SMS, and social. Integrates with more than 40 partner applications. Accurate forecasting, scheduling, and management. It is powerful, simple-to-use, and affordable. Scalable and optimized to be used in call centers.