Find and compare the best Artificial Intelligence software for Salesforce in 2026
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Use the comparison tool below to compare the top Artificial Intelligence software for Salesforce on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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Darktrace / SECURE AI
Darktrace
Darktrace / SECURE AI offers a comprehensive AI security solution that consolidates all AI interactions within an organization into a unified perspective, enabling teams to grasp intentions, evaluate risks, safeguard sensitive information, and ensure compliance with policies. It provides real-time monitoring of prompts, sessions, and responses across various enterprise GenAI tools like Microsoft Copilot and ChatGPT Enterprise, as well as low-code environments such as Microsoft Copilot Studio, high-code platforms like Amazon Bedrock and SageMaker, SaaS applications, and secure access service edge (SASE). Utilizing behavioral analytics, it effectively differentiates between routine business activities and notable or hazardous anomalies, thereby identifying conversational prompt attacks, harmful chaining, and other unsafe actions without solely depending on historical attack patterns. Darktrace's unique ability to learn directly from the environment it secures enables it to recognize new and AI-related threats upon their initial occurrence. This adaptive learning capability enhances its effectiveness in proactively addressing emerging security challenges within an increasingly complex technological landscape. -
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Runbook
Runbook
Runbook is an independent operations platform that transforms the workflow of an operations team into AI-driven agents capable of executing tasks from start to finish within existing business systems. These agents can function across various communication channels such as phone calls, emails, SMS, Microsoft Teams, Slack, web chat, as well as within ERP and CRM systems, spreadsheets, vendor portals, and even older systems that lack APIs by utilizing browser automation. Teams articulate their workflows using simple language and supply standard operating procedures, training materials, call recordings, carrier guidelines, and historical work data to enable the agent to understand the operational processes thoroughly, including exceptional scenarios and informal knowledge. Unlike a co-pilot, the agent takes full ownership of the entire workflow, managing everything from the initial incoming request to system updates and resolution. Capable of streamlining tasks such as scheduling appointments, managing accounts payable and receivable, overseeing order processing, providing status updates, coordinating with vendors, making calls, and conducting follow-ups, the agent significantly enhances operational efficiency. In doing so, it allows teams to focus on more strategic initiatives while routine operations are handled seamlessly. -
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Onyx Security
Onyx Security
Onyx serves as a robust AI control platform designed for the discovery, protection, governance, optimization, and evaluation of AI agents and models within an organization. It provides crucial visibility for security, governance, and AI teams into both authorized and unauthorized AI activities across various environments, including SaaS applications, cloud services, endpoints, and code, encompassing aspects such as prompts, responses, and agent behaviors. The AI Security feature enhances the organization's security posture by pinpointing vulnerabilities and implementing real-time safeguards against potential threats and misuse. Meanwhile, AI Governance ensures compliance with security standards and regulatory mandates by offering opt-in coverage and allowing policy controls to be articulated in natural language. Additionally, AI Orchestration streamlines the process of deploying agents and Multi-Cloud Platforms (MCPs), while optimizing for cost, accuracy, and latency. The AI ROI component facilitates the measurement of adoption, the establishment of objectives, and the tracking of results across various departments within the organization. Furthermore, the Onyx Guardian Agent functions as an overseeing AI, perpetually identifying risks and resolving issues throughout the platform, thereby enabling organizations to effectively manage a large number of agents seamlessly. Ultimately, Onyx empowers businesses to harness the full potential of AI while maintaining control and oversight. -
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Kana
Kana
Kana is an innovative marketing platform that empowers teams to convert disjointed marketing data into timely decisions and quantifiable business results. By integrating data throughout the marketing landscape, it consolidates information that is typically scattered across various tools and uncovers emerging patterns, risks, behavioral cues, and opportunities. The platform provides recommendations and implements next-best actions, eliminating the need for manual speculations with decisions grounded in data aimed at enhancing performance. Serving as a marketing operating layer, Kana interfaces with email services, advertising platforms, CRMs, spreadsheets, and other software, utilizing AI agents to synchronize data and actions seamlessly. Unlike traditional generative AI that merely responds to user queries, its agents are designed to pursue objectives, orchestrate complex workflows, analyze signals in real-time, and carry out actions throughout the marketing infrastructure, thus enabling a more cohesive and efficient marketing strategy. This holistic approach ensures that teams can navigate their marketing efforts with greater agility and insight. -
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Edra
Edra
Edra serves as an AI-driven automation platform that comprehensively understands a business's actual operations, transforming existing operational data into actionable insights that AI agents can utilize. Rather than depending on teams to document processes through interviews and workshops, Edra analyzes tickets, logs, and messages to reverse-engineer workflows, compiling them into a structured library of executable knowledge. This effortless discovery process grants teams a clear view of their work practices across current systems. Subsequently, Edra translates that knowledge into easily understandable playbooks that outline the automation rules, enabling users to review, modify, and take ownership of the instructions prior to deploying AI agents within their familiar platforms. The platform is explicitly designed to prevent opaque automation, ensuring that the knowledge and guidelines that drive the agents remain transparent and manageable for users. Through this approach, Edra empowers organizations to streamline their operations while retaining control over the automation process. -
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Turgon
Turgon
Turgon serves as a data modernization platform designed specifically for AI, enabling rapid completion of enterprise transformation initiatives within a matter of weeks by integrating specialized AI agents alongside human professionals. Its innovative agentic framework expedites the transition from outdated systems by efficiently mapping, cleansing, and restructuring data in real-time while consistently developing and refining a comprehensive data ontology. By converting disparate structured and unstructured information into high-quality, decision-making resources, it ensures that data integrity, master data management, lineage, auditability, and compliance regulations are strictly upheld by its agents. These AI agents possess the capability to analyze schemas, documents, logs, transcripts, data flows, and existing infrastructures to create a thorough overview of an organization's environment, pinpoint gaps, and formulate production-ready specifications without the need for prolonged discovery sessions. Furthermore, specialized agents manage tasks such as orchestration, Snowflake pipelines, production-grade integration coding, semantic modeling, legacy modernization, quality assurance, and continuous monitoring, thereby streamlining processes and enhancing operational efficiency. This comprehensive approach not only accelerates the modernization journey but also empowers organizations to make informed, data-driven decisions swiftly. -
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Guzli
Guzli
$39/month Guzli functions as an AI chat and voice assistant, providing responses on your website while enabling real-time conversations directly on the page. It also has the capability to answer phone calls and return them as needed, all without requiring any coding skills. This versatile tool seamlessly integrates with platforms like Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, and WhatsApp, making it a comprehensive solution for customer interaction. Additionally, Guzli ensures that users receive consistent responses throughout their engagement. -
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Senttr
Senttr
Senttr is a digital workforce solution designed to streamline and automate tedious manual operational tasks, encompassing everything from initial lead generation to the management of cash collection invoices, particularly for operational teams in sectors such as construction, manufacturing, and services. Users in business roles can quickly implement these automations in just minutes and without needing assistance from IT or any specialized technical knowledge, all while maintaining human supervision throughout the workflow. This flexibility allows organizations to enhance efficiency and free-up valuable team members to focus on what really matters for the business. -
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Flue
Flue
Flue is an innovative agent framework designed for creating robust AI agents utilizing a customizable TypeScript environment. Developed by the creators of Astro, it incorporates a React-like hooks API for constructing agent functionalities, including persistent state, lifecycle events, various models, tools, sandboxes, subagents, skills, and MCP servers within the codebase. These agents maintain state and can be addressed via HTTP, preserving context throughout interactions and adapting their abilities as tasks evolve. Flue ensures that every session is logged in a reliable stream, allowing for the recovery of accepted tasks even after crashes, restarts, or deployments; this means that interrupted sessions can seamlessly resume, and clients can reconnect without needing to start anew. Developers have the flexibility to operate agents locally, through continuous integration, from their own backend systems, or coordinate them using platforms like Cloudflare Workflows and Inngest. The secure sandboxes allow agents to execute commands, modify files, and perform meaningful tasks, while integrated tools facilitate connections to various APIs and data sources. Flue is powered by Pi and offers compatibility with multiple LLM providers, enabling teams to select the models that best suit their needs. Ultimately, this framework empowers developers to create versatile AI agents that can adapt to changing requirements and environments. -
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Snowfire
Snowfire
Snowfire AI serves as an innovative enterprise decision intelligence platform that integrates proprietary business data, organizational insights, and contextual reasoning with real-time market indicators to empower leaders in making informed choices. It harmonizes various data sources from CRM, ERP, finance, marketing, HR, operations, and security, establishing a governed operating framework that ensures reliable metrics and complete traceability. The platform's Signals Intelligence feature constantly tracks both internal performance metrics and external changes, flagging significant developments and directing timely alerts to the appropriate leaders. Additionally, the Ask Business Data functionality enables executives to pose inquiries in everyday language, receiving immediate answers based on interconnected business data, eliminating the need for analysts or cumbersome dashboard recreations. Furthermore, Metric Intelligence standardizes the definitions of key performance indicators (KPIs), ensuring that signals, responses, and reports all originate from a uniform set of data, thereby enhancing overall clarity and consistency in decision-making processes. This comprehensive approach ultimately equips organizations with the tools they need to navigate complex business landscapes effectively. -
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Kapiche
Kapiche
Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey. -
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InteliWISE
Matrix42
We are a leading company in the age of intelligent automation. We power top brands with AI, Omni-channel tools, and conversational service and commerce. We are a Conversational Artificial company that delivers smart chatbots, voicebots and video collaboration software for over 150 brands. -
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Clarabridge
Clarabridge
The Clarabridge Platform consolidates various Voice of the Customer (VoC) data, as well as customer feedback and interactions, into one cohesive system. Utilizing advanced AI-driven speech and text analytics alongside top-tier Natural Language Understanding (NLU), it assesses the dialogues occurring between your customers and employees daily across phone calls, live chats, private messages, and social media channels. With Clarabridge, you receive prompt insights into how easy it is for customers to engage with your business (Effort), their loyalty and emotional responses, the underlying reasons for changes in Net Promoter Score (NPS), as well as issues related to customer churn or increased contact volumes. The insights provided by Clarabridge enable swift decision-making, prompt actions, and effective tracking of outcomes. By collaborating with Clarabridge, you gain access to solutions specifically designed for enhancing customer experiences, supported by a state-of-the-art AI-powered text analytics engine, facilitating a transition from confusion to clarity to fully comprehend each customer engagement. As the only platform that effectively captures customer sentiments, Clarabridge empowers businesses to enhance their customer relationships. -
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Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place. -
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Sitecore
Sitecore
Take control of your entire content lifecycle with Sitecore Content Hub, which offers a comprehensive solution for managing every facet of your marketing content across various channels. This integrated platform provides a centralized location for all your digital assets, media, product information, and other content types. Maximize the power of personalization while effectively managing the content that drives it. Utilize advanced artificial intelligence (AI) and machine learning for efficient content tagging and classification. The system works seamlessly with Sitecore's CMS and commerce solutions, ensuring a smooth user experience. You can plan, schedule, and streamline your content production process through a well-structured methodology. Say goodbye to the hassle of searching through numerous systems to locate the materials you need. Instead, consolidate all your marketing resources within a digital asset management (DAM) solution that perfectly integrates with your CMS. While a robust content management system (CMS) is essential, Sitecore® Experience Platform™ (XP) elevates your capabilities further by incorporating customer data, analytics, and marketing automation tools. This allows you to guide customers along their journey with tailored content that meets their unique needs and preferences, enhancing their overall experience. With these powerful tools at your disposal, your marketing efforts will become more efficient and impactful than ever before. -
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Khoros
Khoros
Khoros enables seamless interaction with your customers from the initial offer through to the final sale and beyond. Engage with your audience across their preferred channels, including messaging, chat, social media, email, SMS, and on both external and your own branded communities — we ensure you remain continuously connected. Our platform, powered by AI, is a reliable ally during both your peak successes and challenging crises. With Khoros, you benefit from enterprise-level workflows designed to manage complex deployments, accommodate high traffic, and fulfill the security and brand protection requirements of top global brands, all supported by an award-winning services team dedicated to your success. We go beyond being just a technology provider; Khoros offers exceptional services, coaching, and extensive industry knowledge, making us the ideal partner for your sustained growth and success in the long run. Together, we can foster enduring relationships and drive meaningful engagement with your customers. -
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ZoomInfo Chat
ZoomInfo
ZoomInfo Chat, powered by ZoomInfo's business data, perfectly balances highly-targeted and human-first experiences to your most important visitors. ZoomInfo Chat can create highly customizable, AI-driven nurture experiences via chatbot that are easily scaleable for everyone else. -
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Ushur
Ushur
Intelligent Automation: The Complete Solution Advanced conversational AI and intuitive process automatization workflows allow you to understand your customers' needs and determine the next steps. Ushur is designed for high-contact industries such as financial services, logistics, and insurance. It engages customers via email, apps, SMS, and other channels. Ushur uses conversational AI and intuitive business processes automation workflows to understand what customers are saying and what they want to do next. Our end-to-end platform for automation accelerates time-to-value with features such as a visual builder, powerful data extraction tools, and integrations to backend systems such as Salesforce, ServiceNow, and even legacy systems. It's easy to use and designed for engagement. It's the first truly intelligent platform for process automation that understands your needs and those of your customers. -
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Haptik
Haptik
Haptik is the largest Conversational AI company in the world, having reached more than 100 million devices and processed more than 2 billion conversations. The company's intelligent virtual assistant solutions allow Fortune 500 brands to improve customer experience, reduce costs, and increase sales. Haptik has received numerous industry awards, including the Frost & Sullivan Award as Conversational AI Company Of The Year 2018 and recognition by AI Time Journal as one of the Top 25 AI Companies In the World 2018. Oyo Rooms and Samsung are among Haptik's top clients and partners. Haptik is part of the Reliance Group of Companies, which acquired a majority share in the company in an April 2019 deal worth $100 million. -
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Cirrus Contact Center
Cirrus
Regardless of the size of your contact center, Cirrus Contact Center offers a comprehensive cloud-based solution designed to elevate your customer service experience to new heights. With a pay-as-you-go model, you can start reaping the benefits of Cirrus Contact Center without delay. We collaborate with you to tailor your customer experience, ensuring that it aligns with your specific needs. Our solution is customized to fit precisely what you require, allowing you to select the necessary features and seamlessly integrate them into your current setup. Your customers will instantly notice the enhancement in their interactions with you. Additionally, our cloud-based recording eliminates the need for costly call and contact recording systems, as we securely store your interactions in the cloud, making them accessible from any location and on any device. This means you can manage your customer interactions with greater efficiency and convenience than ever before. -
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Ombud
Ombud
Ombud is a RevOps tool that's built on a foundation in sales engineering, response management and enterprise-level RevOps. We go beyond simple automation and knowledge management to offer context-aware intelligent assistance. This allows RevOps teams achieve significant efficiency gains, reduce costs, and exceed growth goals. Ombuddies are AI enabled, context-aware assistants that support different roles within Revenue Operations. They automate routine task and provide real-time guidance for specific roles, boosting productivity and cutting costs. The Response Management Ombuddy will be your AI assistant to help you with the heavy lifting involved in creating, reviewing and submitting proposals, responses and other documents. -
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Cresta
Cresta
Transform team effectiveness dramatically by utilizing live prompts that suggest the ideal responses for every customer interaction. Within every team, certain individuals consistently demonstrate greater productivity and efficiency than others. Cresta’s advanced AI technology identifies the unique strategies employed by these high achievers and provides real-time coaching to disseminate these best practices throughout the team. The outcome? A subject matter expert present at every customer interaction. Cresta's robust AI system continuously learns and refines its approach across various channels and scenarios to enhance team performance. Significantly boost compliance and overall team efficiency with immediate support and tailored coaching derived from insights from your top performers. By analyzing every conversation, Cresta monitors agent performance and reveals coaching opportunities, enabling managers to focus more on nurturing talent rather than merely reviewing transcripts. This innovative approach ensures that every team member can tap into the collective wisdom of their highest-performing colleagues. -
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Conectys
Conectys
Conectys stands out as a premier global business process outsourcing (BPO) firm that offers specialized and award-winning solutions designed to cut costs and accelerate market entry for its clientele. The organization merges skilled multilingual teams with established methodologies and advanced technologies to provide unparalleled User Generated Content (UGC) moderation and Customer Experience (CX) services, including call center support, technical assistance, and virtual assistant offerings in more than 35 languages, available around the clock. At the heart of its operations is ConectysOS, the company's proprietary Contact Center Software as a Service (SaaS) platform, which has been recognized as a finalist for the Automation Project of the Year. This platform includes essential features such as quality monitoring, workforce management, and real-time analytics, all provided at no extra charge to clients. For businesses worldwide confronting issues like rapid growth and market upheaval, Conectys proves to be a reliable BPO partner that not only minimizes costs but also enhances the speed of service deployment, ensuring that clients can navigate challenges effectively and efficiently. Furthermore, the company’s commitment to innovation and excellence positions it as a leader in the industry, consistently adapting to the evolving needs of its clients. -
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Satisfaction.AI
Augustus
Streamline repetitive tasks to enable teams to concentrate on valuable activities that enhance employee morale and elevate productivity levels. Transition from long wait times to a round-the-clock customer service system that assists agents in their daily operations. Revamp obsolete systems with innovative, engaging, and proactive conversational AI that effectively converts interactions into successful outcomes. Seamlessly alternate between text, voice, email, and additional channels to engage with customers through their preferred medium. Our ready-to-use solutions allow for the swift deployment of chatbots and voicebots within hours, requiring no coding skills. Backed by over ten years of expertise in developing dependable solutions that leverage the latest advancements in conversational AI, our offerings are versatile and adaptable. You have the option to utilize your own data or to build bots with our tailored templates designed for various sectors, such as retail, banking, and healthcare. Evaluate the effectiveness of your bots in real time through a user-friendly dashboard that monitors interactions across all communication platforms, ensuring continuous improvement and customer satisfaction. This holistic approach not only increases efficiency but also fosters a more engaging customer experience. -
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Ocelot
Ocelot
Students are at risk of not receiving the support and advising they need due to tight budgets and overworked staff. AI-driven technology allows staff to engage all students so schools can stand out from the rest and improve student outcomes. Administrators must be creative in order to remain competitive in today's market. Scalable AI technology can help you free up your staff to do what they love best. Personalized text campaigns can be used to increase admissions. Leaders and advocates for student success will benefit from these best practices and insights. In one click, you can transform your bot into a real person. Staff can be empowered to be present even in these difficult times. Advisors can use AI to provide immediate, effective guidance.
