Best AI Voice Agents for Oracle Cloud Infrastructure

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

LiveKit is a real-time communication platform that empowers developers to integrate video, voice, and data functionalities into their applications seamlessly. Utilizing WebRTC technology, it caters to a wide array of frontend and backend frameworks. The network architecture of LiveKit is meticulously designed to ensure ultra-low latency, exceptional resilience, and the capacity to scale massively. Our globally distributed team oversees an infrastructure that processes billions of audio and video minutes monthly, demonstrating our extensive reach. The platform offers SDK support for all leading platforms, enabling developers to create their applications with a LiveKit client that is natively tailored to their chosen environment. Moreover, LiveKit allows for self-hosting at no cost, requiring no modifications to your code since the entire suite of tools and services adheres to the Apache 2.0 open-source license. With a plethora of features, LiveKit includes single sign-on (SSO) and role-based access control (RBAC) for teams, robust security measures such as end-to-end encryption, as well as tools for noise and echo cancellation, session recording, stream ingestion, and moderation, making it an ideal choice for developers. In essence, LiveKit stands out as an all-encompassing solution for real-time communications, providing everything needed to build highly interactive applications.

Capture the attention of your customers with a digital assistant powered by AI that offers a bespoke experience, while providing valuable insights to enhance your sales, service, and marketing initiatives. Oracle Digital Assistant transcends the capabilities of a typical chatbot, offering solutions across every customer interaction point. By enhancing conversational customer experiences, it fosters stronger relationships through personalized interactions on a large scale. Built upon Oracle’s advanced cloud infrastructure, Oracle Digital Assistant utilizes artificial intelligence and natural language understanding (NLU) to streamline both customer acquisition and retention efforts. It intelligently automates various tasks, including responding to informational inquiries and delivering tailored recommendations based on user profiles and context. This ensures that customers and internal sales teams have effortless access to crucial information and processes via both text and voice. Businesses utilizing Oracle Cloud CX can seamlessly integrate Oracle Digital Assistant across various applications, allowing sales teams to generate tailored quotes using simple voice commands. By doing so, organizations can improve efficiency and responsiveness, ultimately leading to enhanced customer satisfaction.

Ada's AI-enhanced platform enables teams without technical expertise to craft tailored experiences for their customers. By leveraging Ada, organizations can enhance customer satisfaction (CSAT), reduce expenses, and drive revenue through Automated Customer Experience (ACX). You can streamline your most crucial interactions effectively. This platform addresses frequent support inquiries, provides customized engagement, and predicts customer requirements, all through a single AI-powered brand interaction solution. With an intuitive no-code builder and a comprehensive set of ready-to-use integrations, Ada’s platform caters to various teams, including support, marketing, sales, and IT. Utilizing cutting-edge AI and advanced Natural Language Understanding (NLU), Ada automates a multitude of discussion topics across leading digital channels all on one platform. The Automated Brand Interaction (ABI) framework from Ada transitions the focus from merely responding to support queries to taking proactive steps, ultimately fostering an environment where customer needs are anticipated before they arise. This forward-thinking approach positions businesses to enhance customer loyalty and engagement significantly.