Best AI Voice Agents for 8x8 Contact Center

Klariqo is a customer support assistant powered by artificial intelligence, available around the clock to manage phone calls and website chats. In less than three minutes, you can link your current phone number or acquire a new one, as well as add a chat widget to your website, all without any coding or technical expertise, while also personalizing the AI’s voice, accent, tone, and branding to align with your business identity. Once it’s set up, Klariqo instantly engages with calls and chats, qualifies leads, schedules appointments, syncs with your calendar, and efficiently handles customer inquiries—all automatically. It has the capability to manage thousands of simultaneous conversations, ensuring that every call and visitor is attended to without delay. Klariqo also records transcripts for each interaction, monitors analytics and insights, and provides options for you to review and export data to assess effectiveness. Additionally, it allows for customizable conversation flows, can escalate issues to a human agent when necessary, and integrates seamlessly with popular customer relationship management systems and calendars, enhancing your overall customer support experience. This means that businesses can provide consistent and efficient service, while also leveraging valuable data to continually improve their operations.

Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.