Best AI Employees for Zendesk Sell

Ada is the omnichannel AI platform transforming customer service. Built to automate, scale, and elevate the customer experience, Ada’s generative AI agents deliver always-on, multilingual support across voice, messaging, and email, resolving up to 83% of inquiries instantly. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion customer interactions since 2016. With Ada, organizations can eliminate long wait times through AI Voice, which provides natural, fast, and frustration-free phone support - no IVR menus required. AI Messaging powers personalized service across social, web, mobile, and SMS, while AI Email transforms inboxes by resolving 70% of customer emails automatically. Designed for enterprise use, Ada combines automation and intelligence with unmatched control, transparency, and security. The platform is HIPAA, SOC 2, and GDPR compliant, ensuring sensitive data is protected at every level. Through Ada Playbooks, businesses can automate complex SOP workflows - like refunds or trial extensions - with precision. Measure ROI with built-in analytics tracking CSAT, NPS, automation rates, and other KPIs that matter most. With robust APIs and out-of-the-box integrations, Ada fits seamlessly into any tech stack. Discover how Ada reduces costs, scales customer service, and delivers faster, higher-quality support - without compromising brand voice or experience.

Introducing Ema, an all-encompassing AI employee designed to enhance productivity throughout every position in your organization. Her user-friendly interface inspires confidence and ensures precision. Ema serves as the essential operating system that enables generative AI to function effectively at the enterprise level. Through a unique generative workflow engine, she simplifies complex processes into straightforward conversations. With a strong emphasis on trustworthiness and compliance, Ema prioritizes your data's security. The EmaFusion model intelligently integrates outputs from various leading public language models alongside tailored private models, significantly boosting productivity while maintaining exceptional accuracy. We envision a workplace where fewer mundane tasks allow for greater creative exploration, and generative AI provides a unique chance to realize this vision. Ema effortlessly integrates with hundreds of enterprise applications, requiring no additional training. Furthermore, she adeptly interacts with the core components of your organization, including documents, logs, data, code, and policies, ensuring a harmonious workflow. By leveraging Ema, teams are empowered to focus on innovation and strategic initiatives rather than getting bogged down in repetitive tasks.