Best AI Customer Service Software for SendGrid

Your customers have high expectations. Companies that can deliver personalized, fast and easy buying experiences are the ones that will succeed in a world that is increasingly on-demand and instant. Drift can help you with this. Drift combines chat, video, and automated to remove friction from business buying. Drift allows you to have conversations with potential customers on your terms. Drift is used by over 50,000 businesses today to increase revenue, reduce sales cycles, and make purchasing easy.

A neural engine that is lightning fast for next-generation software development and customer support. Bring the power of LLMs to rebuild your relationship. The auto route, collaboration, and triage are used to solve customer problems in real time. Modern AI can elevate your support team and help you deflect customer questions. Connect your development teams to the impact of their sprints. Get feedback on product improvements and triage customer signals. One shared view for software development and customer support. Live chat, support tickets, and engineering issues all on one platform. Custom objects, views and more allow you to personalize your experience. Extend your experience using APIs and Webhooks. Automate your own workflows, test them, deploy them, and then publish them. Map your work, customers and product data into one system. Modern stack with cloud-native scaling for millions of users. Text, audio and video in real-time and consumer grade. Enterprise-grade compliance and security.

Lorikeet, an AI support agent, is designed to handle complex customer issues by following the workflows of human agents. Lorikeet is a unique AI chatbot that can perform tasks similar to human agents. This allows companies to scale support without adding more staff. The AI agent integrates seamlessly into existing support systems. It can access help centers, reference material, and standard operating procedure to provide accurate and context-relevant responses. It engages customers when it has enough context and defers when necessary to human agents, ensuring appropriate interactions. Lorikeet’s agent follows complex and multi-step processes. It gathers data, makes decisions, contacts internal teams when necessary, delivers human-like conversations and is highly reliable.

Unifonic is a platform powered by AI that allows for personalized omnichannel engagement. It allows businesses to communicate with customers using a variety of channels, such as SMS, WhatsApp Messenger, push notifications and voice. The platform offers over 100 native integrations, including Salesforce, HubSpot and Shopify. This allows for seamless workflow automation. Unifonic's Flow Studio offers pre-built templates to simplify the implementation of automated processes. These include abandoned cart reminders and chatbot automation. The platform is designed for marketing, IT and operations, with low-code tools and 24/7 AI-powered customer support. Unifonic is a global company with 95% coverage and over 25 billion messages sent. It has more than 5,000 clients.