Best AI Customer Service Software for Google Drive

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Bloomfire is a leader in knowledge engagement. We provide a platform that connects people and teams with the information they need to succeed at their jobs. Our cloud-based knowledge engagement platform allows people to connect with shared knowledge and grow the collective intelligence of their organizations from one central, searchable location.

Snoooz AI will send personalized responses when you are out of the office and automatically loop backups into urgent conversations to ensure that nothing falls through the cracks. Send personalized responses to high-touch customers, and reduce onboarding delays with backup CSMs and AMs. Sales reps can improve prospect engagement, reduce time to quota and close more deals by involving them in the action of high-value emails. While ensuring that your customers are well looked after, you can improve your employee's experience by encouraging them to take time off. Assign team members to backups either manually or using Snoooz’s advanced round-robin algorithms. Copy them onto the OOO responses. Snoooz will automatically create coverage plans, complete with notes and action points, and share them with backups. You can use rules to segment incoming emails, so that you can customize your responses for each customer segment. Respond intelligently to incoming email based on sender and sentiment.

Turn your content into a copilot AI you can trust. Answer questions from users, sales, and support based on your own knowledge. Add Inkeep in less than 10 seconds to your website, app or community. Use our APIs for your own UX and copilot. Focus on new questions and save hundreds hours for your support team and engineering team. Our AI assistant offers rich citations and admits when it is wrong. It also stays on topic. Add useful links to your support channels, or create a ticket directly from the chat. Get insights into where users get stuck and what they ask for. We are also very concerned about the end-user experience, zero-effort onboarding and actionable reporting. Our product and team were built to deliver the best-in class experience. Content and product teams use insights to prioritize content and product improvements that address root causes of questions from users.

Ducky uses tools like Slack, Notion, & Jira, to help support agents find and respond to the right information in seconds. Ducky uses AI to search internal knowledge sources like Slack Notion Jira Google Drive Confluence Airtable Airtable Google Drive Jira Jira Jira Jira Jira Jira Jira Jira Jira Jira Jiri Jira Jira Jira Jira Jira Jira Jira Jira Jira Jirra Jira Jira Jira Jira Jira Jira Jir Ducky creates responses in your brand's voice to answer customer questions. This ensures personalized and consistent communication with every customer. Connect to any knowledge base or support platform. You have incredible support agents. Ducky helps them work faster and more efficiently. Support agents are vital to your business. Ducky automates AI to help customer support teams be at their best. Ducky helps them to find answers faster, while reducing frustration. Ducky helps your agents help customers more accurately, leaving them as happy as a duck on water.