How AI will reshape the future of work? The Washington Post looks at India's $280 billion call-center and "business process outsourcing" industry, which employs over 3 million people.

2023 saw the arrival of a real-time "accent-altering software" — now used by at least 42,000 call center agents: Those who use the software are engaging in "digital whitewashing," critics say, which helps explain why the industry prefers the term "accent translation" over "accent neutralization." But companies say it's delivering results: happier customers, satisfied agents, faster calls.

Many are not convinced. Whatever short-term gains automation may offer to workers, they say, it will ultimately eliminate far more jobs than it creates. They point to the quality assurance process: When callers hear, "this call may be monitored," that now usually refers to an AI system, not a human [which now can review all calls for compliance and tone]... "AI is going to crush entry-level white-collar hiring over the next 24 to 36 months," said Mark Serdar, who has spent his career helping Fortune 500 companies expand their global workforce. "And it's happening faster than most people realize...." Already, chatbots, or "virtual agents," are handling basic tasks like password resets or balance updates. AI systems are writing code, translating emails, onboarding patients, and analyzing applications for credit cards, mortgages and insurance. The human jobs are changing, too. AI "co-pilots" are providing call center agents with instant answers and suggested scripts. At some companies, bots have started handling the calls.

There is no shortage of ominous predictions about the implications for India's labor force. Within a year, there will only be a "minimal" need for call centers, K Krithivasan, CEO of Indian IT company Tata Consultancy Services, recently told the Financial Times. The Brookings Institution found 86 percent of customer service tasks have "high automation potential." More than a quarter of jobs in India have "high exposure" to AI, the International Monetary Fund has warned. "There is a rapid wave coming," said Pratyush Kumar, co-founder of Sarvam, a leading Indian AI firm, which recently helped a major insurance provider make 40 million automated phone calls informing enrollees that their insurance program was expiring. He said corporate clients are all asking him to help reduce headcount...

While AI may be phasing out certain jobs, its defenders say it is also creating different kinds of opportunities. Teleperformance, along with hundreds of other companies, has hired thousands of data annotators in India — many of them women in small towns and rural areas — to label training images and videos for AI systems. Prompt engineers, data scientists, AI trainers and speech scientists are all newly in demand... At some firms, those who previously worked in quality assurance have transitioned to performance coaching, said [Sharath Narayana, co-founder of AI speech tools company Sanas], whose previous firm, Observe.ai, also built QA software. Still, he admits, 10 to 20 percent of workers he observed "could not upskill at all" and were probably let go.

Even the most hopeful admit that workers who can't adapt will fall behind. "It's like the industrial revolution," said Prithvijit Roy, Accenture's former lead for its Global AI Hub. "Some will suffer."
The article also notes that while Indian universities produce over a million engineering graduates each year, "placement rates are falling at leading IT firms; salaries have stagnated."

An anonymous reader quotes a report from The Register: A cancer patient whose nude medical photos and records were posted online after they were stolen by a ransomware gang, has sued her healthcare provider for allowing the "preventable" and "seriously damaging" leak. The proposed class-action lawsuit stems from a February intrusion during which malware crew BlackCat (also known as ALPHV) broke into one of the Lehigh Valley Health Network (LVHN) physician's networks, stole images of patients undergoing radiation oncology treatment along with other sensitive health records belonging to more than 75,000 people, and then demanded a ransom payment to decrypt the files and prevent it from posting the health data online. The Pennsylvania health care group, one of the largest in the US state, oversees 13 hospitals, 28 health centers, and dozens of other physicians' clinics, pharmacies, rehab centers, imaging and lab services. LVHN refused to pay the ransom, and earlier this month BlackCat started leaking patient info, including images of at least two breast cancer patients, naked from the waist up.

According to the lawsuit [PDF] filed this week, here's how one of the patients, identified as "Jane Doe" found out about the data breach -- and that LVHN had stored nude images of her on its network in the first place. On March 6, LVHN VP of Compliance Mary Ann LaRock, called Doe and told her that her nude photos had been posted on the hackers' leak site. "Ms. LaRock offered plaintiff an apology, and with a chuckle, two years of credit monitoring," the court documents say. In addition to swiping the very sensitive photos, the crooks also made off with everything needed for identity fraud.

According to the lawsuit, LaRock also told Doe that her physical and email addresses, along with date of birth, social security number, health insurance provider, medical diagnosis and treatment information, and lab results were also likely stolen in the breach. "Given that LVHN is and was storing the sensitive information of plaintiff and the class, including nude photographs of plaintiff receiving sensitive cancer treatment, LVHN knew or should have known of the serious risk and harm that could occur from a data breach," the lawsuit says. It claims LVHN was negligent in its duty to safeguard patients' sensitive information, and seeks class action status for everyone whose data was exposed with monetary damages to be determined. Pennsylvania attorney Patrick Howard, who is representing Doe and the rest of the plaintiffs in the proposed class action, said he expects the number of patients affected by the breach to be in the "hundreds, if not thousands."

"To date, about 500 people have been put in cryogenic stasis after legal death," writes a Bloomberg Opinion technology columnist, "with the majority of them in the U.S.

"But a few thousand more, including Emil Kendziorra, are on waiting lists, wearing bracelets or necklaces with instructions for emergency responders. " Kendziorra, 36, runs Berlin-based Tomorrow Biostasis GmbH, one of the first cryonics businesses in Europe to join a market dominated by American firms organizations like The Alcor Life Extension Foundation and The Cryonics Institute. The former cancer doctor has several hundred people on his firm's waiting list. They skew to their late 30s, male and tend to work in technology. Patients can choose to have their entire body preserved and held upside down in a four-person dewars, a thermos-like aluminum vat filled with liquid nitrogen, or just preserve their brain, which is cheaper.

Kendziorra says cryopreservation overall has become less expensive over the past few decades on an inflation-adjusted basis, a claim that he bases on historic prices published by his peers, who he says are making a collective effort to bring down costs. That could be critical to shifting cryonics from a fringe pursuit to something a little more mainstream, especially since it is no longer just for billionaires like PayPal Inc. co-founder Peter Thiel (who has reportedly signed up with Alcor). Kendziorra, for instance, has made cryonics just another monthly subscription by capitalizing on insurance, he told me during a Twitter Spaces discussion on cryonics last month. His customers pay a 25-euro ($26.54) monthly fee to Tomorrow Biostasis, and they also make the company the beneficiary of a minimum 100,000-euro life insurance payout upon their legal death. Kendziorra says that covers the full cost of cryonics including the biggest outlay: maintenance over the next century or so.

All told, most of his customers are paying about 50 euros a month for both the company's subscription fee and the life insurance policy for the option of a long sleep at death. Of course, most companies don't survive for more than a century, so Tomorrow Biostasis also partners with a non-profit group in Switzerland to carry out the storage of customers on its behalf.... The domain itself is largely funded by wealthy individuals including CEOs of tech companies, angel investors and scientists, Kendziorra says, adding that for them to invest in his own firm, their primary motivation shouldn't be "monetary" but rather to help further the field.

The mechanics all sound sensible, but that still leaves the question of whether cryonics will work, medically speaking. Doctors and scientists have used words like quackery, pseudoscience and outright fraud to describe the field. Clive Cohen, a neuroscientist from Kings College London, has called it a "hopeless aspiration that reveals an appalling ignorance of biology." The Association of Cryobiology has compared it to turning a hamburger back into a cow.

Catalin Cimpanu, reporting for ZDNet: The plaintiffs of a class-action lawsuit against health insurance provider Premera Blue Cross are accusing the organization of "willfully destroying" evidence that was crucial for establishing accurate details in a security breach incident. In court documents filed last week obtained by ZDNet, plaintiffs claim that Premera intentionally destroyed a computer that was in a key position to reveal more details about the breach, but also software logs from a security product that may have shown evidence of data exfiltration. Establishing if hackers stole data from Premera's systems is crucial for the legal case. Breach victims part of the class-action will be to claim a right for monetary compensation, while Premera may argue that since hackers did not steal data from its servers, there is no tangible harm to victims. The class-action lawsuit is in connection to a March 2015 announcement. Back then, Premera announced that hackers breached its systems and gained access to computers holding the personal and medical data of over 11 million Americans.

SonicSpike points out an article from the Pew Charitable Trusts' Research & Analysis department on the legislation and regulation schemes emerging in at least a few states in reaction to the increasing use of digital currencies like Bitcoin. A working group called the Conference of State Bank Supervisors’ Emerging Payments Task Force has been surveying the current landscape of state rules and approaches to digital currencies, a topic on which state laws are typically silent. In April, the task force presented a model consumer guidance to help states provide consumers with information about digital currencies. A number of states, including California, Massachusetts and Texas, have issued warnings to consumers that virtual currencies are not subject to “traditional regulation or monetary policy,” including insurance, bonding and other security measures, and that values can fluctuate dramatically. ... The article focuses on the high-population, big-economy states of New York, California and Texas, with a touch of Kansas -- but other states are sure to follow. Whether you live in the U.S. or not, are there government regulations that you think would actually make sense for digital currencies?

An anonymous reader writes In a legislative first, the U.S. Supreme Court ruled on Monday that for-profit companies can, in essence, hold religious views. Given the Supreme Court's earlier decisions granting corporations the right to express political support through monetary donations, this ruling is not all that surprising. Its scope does not extend beyond family-owned companies where "there's no real difference between the business and its owners." It also only applies to the contraception mandate of the health care law. The justices indicated that contraceptive coverage can still be obtained through exceptions to the mandate that have already been introduced to accommodate religious nonprofits. Those exceptions, which authorize insurance companies to provide the coverage instead of the employers, are currently being challenged in lower courts. The "closely held" test is pretty meaningless, since the majority of U.S. corporations are closely held.

coondoggie writes "Should the government continue to share the monetary risk of a catastrophic spacecraft accident even as the United States depends ever-more on commercial space technology? The question is one currently up for debate as the program that currently insures space launches, the Federal Aviation Administration's 'indemnification' risk-sharing authority, which can provide a maximum of $2.7 billion of insurance per launch, expires at the end of the year. According to the Government Accountability Office a catastrophic commercial launch accident could result in injuries or property damage to the uninvolved public, or 'third parties.' In anticipation of such an event, a launch company must purchase a fixed amount of insurance for each launch, per calculation by FAA; the federal government is potentially liable for claims above that amount up about $2.7 billion."

Frequent Slashdot contributor Bennett Haselton writes "A newspaper copies a rant from a girl's MySpace page and reprints it as a 'Letter to the Editor' without her permission. Could the girl sue for copyright violation? This question provoked much more disagreement among legal experts than I expected." Read on for the details.

Professor Pollack put a lot of time and thought into answering your questions, and it shows. What follows is a "deeper than we expected" series of comments about Artificial Intelligence and intellectual property distribution from one of the acknowledged leaders in both fields.

We've linked to plenty of "secondhand" media pieces about the recent DoS attacks on major commercial Web sites. Fine. Now here's real, hard-core hard-tech info on the subject - in answer to your excellent questions - from somebody who actually knows what's going on, namely Dave Dittrich from the University of Washington. He's been interviewed up the yin-yang this last week by mainstream reporters who probably wouldn't understand half the answers he gives here. But this is Slashdot, so he didn't have to hold back or dumb anything down. Click below and enjoy!