Phison CEO Pua Khein-Seng, whose company is one of the leading makers of controller chips for SSDs and other flash memory devices, admitted in a televised interview that the ongoing global RAM shortage could force companies to cut back their product lines in the second half of 2026 -- and that some may not survive at all if they cannot secure enough memory.

The interview, conducted in Chinese by Ningguan Chen of Taiwanese broadcaster Next TV, drew an important distinction: it was the interviewer who raised the possibility of shutdowns and product discontinuations, and Khein-Seng largely agreed rather than volunteering the prediction himself. The shortage stems from AI data centers consuming the vast majority of the world's memory supply, a buildout that has sent RAM prices up by three to six times over the past several months. Only three companies control 93% of the global DRAM market, and all three have chosen to prioritize profits over rapid capacity expansion. Even Nvidia may skip shipping a gaming GPU for the first time in 30 years, and Apple could struggle to secure enough chips. Khein-Seng also expects consumers will increasingly repair broken products rather than replace them.

ASUS has suddenly agreed "to overhaul its customer support and warranty systems," writes the hardware review site Gamers Nexus — after a three-video series on its YouTube channel documented bad and "potentially illegal" handling of customer warranties for the channel's 2.2 million viewers.

The Verge highlights ASUS's biggest change: If you've ever been denied a warranty repair or charged for a service that was unnecessary or should've been free, Asus wants to hear from you at a new email address. It claims those disputes will be processed by Asus' own staff rather than outsourced customer support agents.... The company is also apologizing today for previous experiences you might have had with repairs. "We're very sorry to anyone who has had a negative experience with our service team. We appreciate your feedback and giving us a chance to make amends."
It started five weeks ago when Gamers Nexus requested service for a joystick problem, according to a May 10 video. First they'd received a response wrongly telling them their damage was out of warranty — which also meant Asus could add a $20 shipping charge for the requested repair. "Somehow that turned into ASUS saying the LCD needs to be replaced, even though the joystick is covered under their repair policies," the investigators say in the video. [They also note this response didn't even address their original joystick problem — "only that thing that they had decided to find" — and that ASUS later made an out-of-the-blue reference to "liquid damage."] The repair would ultimately cost $191.47, with ASUS mentioning that otherwise "the unit will be sent back un-repaired and may be disassembled." ASUS gave them four days to respond, with some legalese adding that an out-of-warranty repair fee is non-refundable, yet still "does not guarantee that repairs can be made."

Even when ASUS later agreed to do a free "partial" repair (providing the requested in-warranty service), the video's investigators still received another email warning of "pending service cancellation" and return of the unit unless they spoke to "Invoice Quotation Support" immediately. The video-makers stood firm, and the in-warranty repair was later performed free — but they still concluded that "It felt like ASUS tried to scam us." ASUS's response was documented in a second video, with ASUS claiming it had merely been sending a list of "available" repairs (and promising that in the future ASUS would stop automatically including costs for the unrequested repair of "cosmetic imperfections" — and that they'd also change their automatic emails.)

Gamers Nexus eventually created a fourth, hour-long video confronting various company officials at Computex — which finally led to them publishing a list of ASUS's promised improvements on Friday. Some highlights:

• ASUS promises it's "created a Task Force team to retroactively go back through a long history of customer surveys that were negative to try and fix the issues." (The third video from Gamers Nexus warned ASUS was already on the government's radar over its handling of warranty issues.)

• ASUS also announced their repairs centers were no longer allowed to claim "customer-induced damage" (which Gamers Nexus believes "will remove some of the financial incentive to fail devices" to speed up workloads).

• ASUS is creating a new U.S. support center allowing customers to choose either a refurbished board or a longer repair.

Gamers Nexus says they already have devices at ASUS repair centers — under pseudonyms — and that they "plan to continue sampling them over the next 6-12 months so we can ensure these are permanent improvements." And there's one final improvement, according to Gamers Nexus. "After over a year of refusing to acknowledge the microSD card reader failures on the ROG Ally [handheld gaming console], ASUS will be posting a formal statement next week about the defect."

An anonymous reader quotes a report from The Week Magazine: The advancement of new technologies appears to have given rise to a new problem across the United States: a crippling power shortage on the horizon. The advent of these technologies, such as eco-friendly factories and data centers, has renewed concerns that America could run out of electrical power. These worries also come at a time when the United States' aging power grid is in desperate need of repair. Heavily publicized incidents such as the 2021 Texas power outage, which was partially blamed on crypto-farming, exposed how vulnerable the nation's power supply is, especially during emergencies. There have also been warnings from tech moguls such as Elon Musk, who has stated that the United States is primed to run out of electricity and transformers for artificial intelligence in 2025. But the push to extend the life of the nation's power grid, while also maintaining eco-friendly sustainability, begs the question: Is the United States really at risk of going dark?

The emergence of new technologies means demand is soaring for power across the country; in Georgia, "demand for industrial power is surging to record highs, with the projection of electricity use for the next decade now 17 times what it was only recently," Evan Halper said for The Washington Post. Northern Virginia "needs the equivalent of several large nuclear power plants to serve all [its] new data centers," Halper said, while Texas faces a similar problem. This demand is resulting in a "scramble to try to squeeze more juice out of an aging power grid." At the same time, companies are "pushing commercial customers to go to extraordinary lengths to lock down energy sources, such as building their own power plants," Halper said. Much of this relates to the "rapid innovation in artificial intelligence, which is driving the construction of large warehouses of computing infrastructure," Halper said. This infrastructure requires significantly more power than traditional data centers, with the aforementioned crypto farms also sucking up massive amounts of power.

Climate change is also hurting sustainability efforts. A recent report from the North American Electric Reliability Corporation estimated that more than 300 million people in the U.S. and Canada could face power shortages in 2024. It also found that electricity demand is rising faster now than at any time in the past five years. This is partially because the "push for the electrification of heating and transportation systems -- including electric cars -- is also creating new winter peaks in electricity demand," Jeremy Hsu said for New Scientist. One of the main issues with these sustainability efforts is the push to move away from fossil fuels toward renewable power. Natural gas is often seen as a bridge between fossils and renewables, but this has also had unintended consequences for the power grid. The system delivering natural gas "doesn't have to meet the same reliability standards as the electric grid, and in many cases, there's no real way to guarantee that fuel is available for the gas plants in the winter," Thomas Rutigliano of the Natural Resources Defense Council said to New Scientist. As a result, the "North American electricity supply has become practically inseparable from the natural gas supply chain," John Moura of the North American Electric Reliability Corporation said to New Scientist. As such, a "reliable electricity supply that lowers the risk of power outages depends on implementing reliability standards for the natural gas industry moving forward," but this may be easier said than done.

If you crack the screen on the Pixel Watch, getting it officially repaired by Google isn't on the cards. From a report: Several Pixel Watch owners have vented their frustrations about the inability to replace cracked screens, both on Reddit and in Google support forums. The Verge has also reviewed an official Google support chat from a reader who broke their Pixel Watch display after dropping the wearable. In it, a support representative states that Google "doesn't have any repair centers or service centers" for the device. "At this moment, we don't have any repair option for the Google Pixel Watch. If your watch is damaged, you can contact the Google Pixel Watch Customer Support Team to check your replacement options," Google spokesperson Bridget Starkey confirmed to The Verge.

After growing "increasingly frustrated" with the Google Maps experience, Fast Company's Michael Grothaus has highlighted five main reasons the app has "become a cluttered, frustrating mess" -- and why he finds himself turning to Apple Maps more often. An anonymous Slashdot reader shares an excerpt from the report: ENOUGH WITH THE HOTEL AND BAR PINS: Whenever I'm in a major metropolitan area, Google Maps seems to have an obsession with displaying as many hotels, bars, and clubs on the map as it can. This happens even when I haven't searched for a single hotel or bar. And it happens not only when I'm on vacation in a new city, but when I'm in my home city. Google knows my home address. So, why on Earth does it default to showing me as many hotels as possible in the city where I live? The same is true of clubs and bars. I see pins for more dance clubs and bars in one small area shown on my smartphone's display than I've ever actually been to in my life. Google knows I'm middle-aged and get up early to work. When I'm just browsing the map, can it really think I might care about the nearest club where patrons normally don't leave until well past midnight? By displaying all these irrelevant hotels and bars, Google makes it much harder to browse and navigate the map, since frequently the pins' labels overlap or obscure more important elements, such as the shape and layout of streets.

TOO MANY ADS CLUTTER THE MAP: The square pins you see in Google Maps are ad pins. They represent a place of business (a hotel, spa, etc.) that is paying Google to make sure it's displayed on the map, despite the business's irrelevance to me. Again, ad pins for hotels dominate, but right behind them are ad pins for restaurants with small text underneath them imploring me to "Order Delivery with Uber Eats," which just further clutters the map. Google is, of course, first and foremost an advertising company. Data compiled by Oberlo showed that 78.2% of its Q1 2023 total revenue of $69.8 billion came from ads. But its enthusiasm for placing ads in every corner of Google Maps just makes it all the more cluttered and increasingly hard to read. And that's before we even get to

PHOTO PINS SIGNIFY WHAT, EXACTLY?: Google Maps identifies points of interest primarily by pin color and glyph: Hotels are represented by a pink pin with an image of a person sleeping in a bed, restaurants get an orange pin with a fork and knife, and so forth. Regular pins, denoting businesses or other points of interest, are reverse teardrop-shaped, while ad pins are square-shaped. But, since last year, there is also now a third form: the photo pin. As best as I can tell, a photo pin is a pin for a business, but instead of a typical category glyph, it shows a large photo ostensibly related to the establishment. These pins don't appear to signify that the business is notable in any way. (I mean, I'm sure I've seen photo pins for muffler repair shops -- not exactly a tourist attraction.) The photo pin might be the ultimate map monopolizer. It's bigger, and the photo, seemingly pulled from a business's Google Maps listing, doesn't always even represent the business well. One photo pin I came across, oddly, seemed to show a photo of the dumpsters behind a restaurant. This just adds to user confusion and more clutter. It isn't helping the business, either.

I HAVE NO INTEREST IN SOMEONE'S WORK-FROM-HOME BUSINESS: Another major contributor to Google Maps being an eyesore these days is a holdover from the pandemic when so many people were stuck working from home -- or decided to begin offering their services from home. It is not uncommon to be browsing a residential area on Google Maps and be faced with a sea of work-from-home business pins. The number of "consultant" businesses I've seen in residential areas on Google Maps has been shocking. The same goes for web designers, app programmers, and handymen -- all of whom operate out of their residential homes. These may all be legitimate businesses run by self-employed people, but why on earth does Google Maps surface their listings on maps if they never have a single client enter their doors and, more important, if I've not searched for a provider of any of these services? Clutter, clutter, clutter.

WHY WON'T YOU SHOW ME THE STREET NAME?: Finally, Google Maps seems more intent today on showing bars, restaurants, ads, and work-from-home businesses than useful map-related features. Sometimes it doesn't even show the most basic information anymore, including street names. Many times I just want to see the name of the street I'm standing on. So, I open Google Maps and zoom in on my current location. Yet no matter how far in I zoom in, Google Maps doesn't always apply a label to the street I'm standing on. It just remains blank. Of course, business pins I have no interest in are still prominently displayed. A workaround I've stumbled upon whenever this happens is to select a business pin on the next street over. When Google Maps centers on that, it for some reason will label the street I'm standing on. Among all the gripes on this list, I think this one is my biggest. If my ad-hoc workaround doesn't work, I often have to open Apple Maps just to look up the name of the street I'm on.

2-year-old MacBooks with Apple's T2 security chip are being turned into parts because recyclers have no way to login and factory reset the machines, reports Motherboard. "It's a boon for security and privacy and a plague on the second hard market." From the report: "How many of you out there would like a 2-year-old M1 MacBook? Well, too bad, because your local recycler just took out all the Activation Locked logic boards and ground them into carcinogenic dust," John Bumstead, a MacBook refurbisher and owner of the RDKL INC repair store, said in a recent tweet. First introduced in 2018, the laptop makes it impossible for anyone who isn't the original owner to log into the machine. "Like it has been for years with recyclers and millions of iPhones and iPads, it's pretty much game over with MacBooks now -- there's just nothing to do about it if a device is locked," Bumstead told Motherboard. "Even the jailbreakers/bypassers don't have a solution, and they probably won't because Apple proprietary chips are so relatively formidable." When Apple released its own silicon with the M1, it integrated the features of the T2 into those computers.

"The functionality of T2 is built into Apple silicon, so it's the same situation. But whereas T2 with activation lock is basically impossible to overcome, bypass developers are finding the m1/m2 chips with activation lock even more difficult," Bumstead said. "Many bypassers have claimed solutions to T2 macs (I have not tried or confirmed they work... I am skeptical) but they admit they have had no success with M1. Regardless, a bypassed Mac is a hacked machine, which reverts to the lock if wiped and reset, so it is not ethical to sell bypassed macs in the retail environment."

Responsible recyclers and refurbishers wipe the data from used devices before selling them on. In these cases, the data is wiped, but cannot be assigned to a new user, making them effectively worthless. Instead of finding these machines a second home, Bumstead and others are dismantling them and selling the parts. These computers often end up at recycling centers after corporations go out of business or buy all new machines. [...] Motherboard first reported on this problem in 2020, but Bumstead said it's gotten worse recently. "Now we're seeing quantity come through because companies with internal 3-year product cycles are starting to dump their 2018/2019s, and inevitably a lot of those are locked," he said. "When we come upon a locked machine that was legally acquired, we should be able to log into our Apple account, enter the serial and any given information, then click a button and submit the machine to Apple for unlocking," Bumstead said. "Then Apple could explore its records, query the original owner if it wants, but then at the end of the day if there are no red flags and the original owner does not protest within 30 days, the device should be auto-unlocked."

A class action lawsuit filed in Chicago has accused John Deere of running an illegal repair monopoly. Motherboard reports: The lawsuit alleged that John Deere has used software locks and restricted access to repair documentation and tools, making it very difficult for farmers to fix their own agricultural equipment, a problem that Motherboard has documented for years and that lawmakers, the FTC, and even the Biden administration have acknowledged. The lawsuit claims John Deere is violating antitrust rules and also alleges that Deere is illegally "tying" farmers to Deere-authorized service centers through arbitrary means.

"Farmers have traditionally had the ability to repair and maintain their own tractors as needed, or else have had the option to bring their tractors to an independent mechanic," the lawsuit said. "However, in newer generations of its agricultural equipment, Deere has deliberately monopolized the market for repair and maintenance services of its agricultural equipment with Engine Control Units (ECUs) by making crucial software and repair tools inaccessible to farmers and independent repair shops."

Forest River Farms, a farming corporation in North Dakota, filed the recent antitrust lawsuit against John Deere, alleging that "Deere's network of highly-consolidated independent dealerships is not permitted through their agreements with Deere to provide farmers or repair shops with access to the same software and repair tools the Dealerships have." "As a result of shutting out farmers and independent repair shops from accessing the necessary resources for repairs, Deere and the Dealerships have cornered the Deere Repair Services Market in the United States for Deere-branded agricultural equipment controlled by ECUs and have derived supracompetitive profits from the sale of repair and maintenance services," the lawsuit, which repeatedly cites some of Motherboard's reporting on the issue, continues. [...] The lawsuit alleges that, though Deere has made some types of software and repair parts available to the public, they are "insufficient to restore competition to the Deere repair services market," and notes that "there are no legitimate reasons to restrict access to necessary repair tools."

Remember how Apple closed all of its stores outside China? It's preventing some customers from picking up their repaired devices, according to 9to5Mac: As we noted last week, Apple Stores remained partially open for two days following the shutdown announcement. During this time, Apple contacted customers with pending device repairs and asked them to come pick up their products. Inevitably, some customers missed this opportunity. An Apple spokesperson told Business Insider that there's no way for customers who missed the two-day pickup period to get their devices:

Some customers did not pick up their devices within the two-day pickup period, and those devices are still in Apple Stores, the spokesperson said. Unfortunately for those who missed the pickup window, there's no way for them to get their devices until Apple Stores re-open, the spokesperson said....

It's also important to note that devices sent offsite for repair, whether it be iPhone, iPad, Mac, or Apple Watch, are still being returned to customers via shipment. In a normal scenario, Apple would ship the repaired devices back to retail stores, then customers would come pick them up. During the Apple Store shutdown, however, devices are being shipped directly from repair centers to customers instead.

Bill Hanvey, president and CEO of the Auto Care Association, argues that car owners (or lessees) should be the only ones who can control their car's data. "He or she should be aware of the data the car transmits, have control over it and determine who can see it," Hanvey writes. Many have argued this position for the privacy angle, but Harvey takes a different facet of this conversation, pointing out that carmakers control our data to limit where we get repairs or services done. If policymakers don't act on behalf of consumers, Hanvey writes, car and truck owners may be forced to go to select service centers for repairs, circumventing the more than 180,000 independent repair shops across the country that have all the tools needed to work on today's newest cars, but lack access to the necessary diagnostic information needed to complete the job. An anonymous reader shares the report: Because of the increasing complexity of cars and the Internet of Things, data is critical to repair and service. When carmakers control the data, they can choose which service centers receive our information. They're more likely to share our data exclusively with their branded dealerships than with independent repair shops, which could have the edge in price and convenience. However, independent repair shops currently make 70 percent of outside warranty repairs throughout the country. There are more than 180,000 independent repair shops across the country; most have all the tools needed to work on today's connected and complex cars, and most of today's highly trained service technicians can perform anything from basic tuneups to sophisticated electronic diagnostics. But without access to car data, they're working blindfolded, unable to see the diagnostic information they need. The solution is simple. The only person who should control car data is the car owner (or lessee). He or she should be aware of the data the car transmits, have control over it and determine who can see it.

Digitization of the auto industry is, ultimately, a good thing. Today's connected cars are paving the way for autonomous vehicles and vehicle-to-vehicle communications, and eventually vehicle-to-infrastructure communications making our roads safer. But unlike Alexa and Nest, consumers are unaware of the degree to which their own car collects and processes data. It's clear, because of its value -- as high as $750 billion by 2030 -- carmakers have no incentive to release control of the data collected from our vehicles. Policymakers, however, have the opportunity to give drivers control -- not just so that they can keep their data private but also so that they can share it with the people they want to see it. This will let car owners maintain what they've had for a century: the right to decide who fixes their car.

Amazon Web Services announced a slew of new or updated offerings at its cloud-computing conference in Las Vegas, seeking to maintain its lead in the market for internet-based computing. Following is a rundown.

Amazon Elastic Inference is a new service that lets customers attach GPU-powered inference acceleration to any Amazon EC2 instance and reduces deep learning costs by up to 75 percent. From a report: "What we see typically is that the average utilization of these P3 instances GPUs are about 10 to 30 percent, which is pretty wasteful with elastic inference. You don't have to waste all that costs and all that GPU," AWS chief executive Andy Jassy said onstage at the AWS re:Invent conference earlier today. "[Amazon Elastic Inference] is a pretty significant game changer in being able to run inference much more cost-effectively." While the majority of workloads in the cloud are Linux-based, Amazon Web Services (AWS) CEO Andy Jassy said he is well aware that Windows is still significant, and as a result his company launched a new fully managed Windows file system built on native Windows file servers. From a report: "What we were hoping to do was make this Windows file system work as part of EFS -- would have been much easier for us to layer on another file system ... because it's much easier if you're trying to build a business at scale," he explained. However, he said customers wanted a native Windows file system and they "weren't being flexible." "So we changed our approach," he continued. Inferentia is company's own dedicated machine learning chip. From a report: "Inferentia will be a very high-throughput, low-latency, sustained-performance very cost-effective processor," AWS CEO Andy Jassy explained during the announcement. Holger Mueller, an analyst with Constellation Research, says that while Amazon is far behind, this is a good step for them as companies try to differentiate their machine learning approaches in the future. Inferentia supports popular frameworks like INT8, FP16 and mixed precision. What's more, it supports multiple machine learning frameworks, including TensorFlow, Caffe2 and ONNX. TechCrunch writes about SageMaker Ground Truth: You can't build a good machine learning model without good training data. But building those training sets is hard, often manual work, that involves labeling thousand and thousands of images, for example. With SageMaker, AWS has been working on a service that makes building machine learning models a lot easier. But until today, that labeling task was still up to the user. Now, however, the company is launching SageMaker Ground Truth, a training set labeling service. Using Ground Truth, developers can point the service at the storage buckets that hold the data and allow the service to automatically label it. What's nifty here is that you can both set a confidence level for the fully automatic service or you can send the data to human laborers. GeekWire writes about the self-driving racing league and DeepRacer : Amazon Web Services chief and big sports fan Andy Jassy on Wednesday in Las Vegas unveiled a first-of-its-kind global autonomous racing league called AWS DeepRacer. The league features AWS DeepRacer, a 1/18th scale radio-controlled, self-driving four-wheel race car designed to help developers learn about reinforcement learning, a type of machine learning feature found in Amazon SageMaker. It features an Intel Atom processor; a 4-megapixel camera with 1080p resolution; multiple USB ports; and a 2-hour battery. And OutPosts: Starting next year, AWS will allow customers to order the same hardware that it uses to power its cloud services to run in their own data centers through a service called AWS Outposts. Building on its partnership with VMware, AWS Outposts will allow customers to enjoy a consistent set of hardware, software and services across their own servers and cloud servers, said AWS CEO Andy Jassy. Customers will have two options: they can run VMware Cloud on AWS on AWS Outposts, or they can run something called "AWS native" to enable this hybrid cloud setup. AWS will "deliver racks, install them, and then we'll do all the maintenance and repair on them," Jassy said.

After it was reported that proprietary diagnostic software was needed in order to replace key parts on computers equipped with Apple's T2 chip, iFixit decided to put that claim to the test by replacing a part on a brand-new 2018 MacBook Pro. They found that after pulling it apart and replacing the display, it still worked -- even without the software. Engadget reports: As they put it, any "secret repair kill switch hasn't been activated -- yet." So far, it has limited approaches that limit repairs based on security to the TouchID and FaceID sensors that require specialized software, as I noted yesterday, even though people have reported trouble with the ambient light sensor after replacing iPhone displays. While it's possible that a future software update could change things and make it require specialized software that only official Apple Stores and authorized service centers have access to, we're not there yet. Passing "right to repair" laws currently under consideration could be a big step to guaranteeing things stay that way.

A small pressure leak was discovered on the International Space Station, according to NASA. From a report: Flight controllers at mission control centers in Houston and Moscow began seeing signs of the leak Wednesday night when the six-member crew aboard the orbital outpost were asleep. Flight controllers monitored the situation until the crew awakened at their normal time Thursday morning "since they were in no danger," NASA said in a media release. Crew members then conducted "extensive checks" to determine the location of the leak, which appears to be on the Russian side of the space station. They initially slowed the leak with Kapton tape and are working on a more comprehensive repair, according to NASA. "Program officials and flight controllers are continuing to monitor the situation as the crew works through its troubleshooting procedures," NASA said.

hyperclocker shares a report from BGR: Samsung announced on Wednesday that it is partnering with uBreakiFix to bring same-day, in-person phone repairs to Galaxy device owners across the United States. Starting on March 15th, Samsung customers will be able to bring their phones to any of more than 300 uBreakiFix service locations and have their devices repaired on the spot and usually within two hours or less. Samsung plans to expand the program throughout 2018 as well. Galaxy owners will have the option to either schedule an appointment at a uBreakiFix location, or just drop the phone off without calling ahead. Samsung assures customers that all uBreakiFix repair centers will have genuine Samsung parts, proprietary Samsung tools for the repairs, and conduct repairs by Samsung certified pros.

An anonymous reader shares a report: Apple customers will soon have more choices as the company looks to reduce long wait times for iPhone repairs at its retail stores. By the end of 2017, Apple will to put its proprietary machines for mending cracked iPhone glass in about 400 authorized third-party repair centers in 25 countries, company executives told Reuters. Among the first recipients is Minneapolis-based Best Buy, which has long sold and serviced Apple products. The electronics retailer already has one of the screen-repair machines at a Miami-area store and one coming soon to an outlet in Sunnyvale, California. Fixing cracked screens may seem like small potatoes, but it's a multi-billion-dollar global business. The move is also a major shift for Apple. The company had previously restricted use of its so-called Horizon Machine to its nearly 500 retail stores and mail-in repair centers; and it has guarded its design closely. The change also comes as eight U.S. states have launched "right to repair" bills aimed at prying open the tightly controlled repair networks of Apple and other high-tech manufacturers.

An anonymous reader quotes Motherboard: The video game industry is lobbying against legislation that would make it easier for gamers to repair their consoles and for consumers to repair all electronics more generally. The Entertainment Software Association, a trade organization that includes Sony, Microsoft, Nintendo, as well as dozens of video game developers and publishers, is opposing a "right to repair" bill in Nebraska, which would give hardware manufacturers fewer rights to control the end-of-life of electronics that they have sold to their customers...

Bills making their way through the Nebraska, New York, Minnesota, Wyoming, Tennessee, Kansas, Massachusetts, and Illinois statehouses will require manufacturers to sell replacement parts and repair tools to independent repair companies and consumers at the same price they are sold to authorized repair centers. The bill also requires that manufacturers make diagnostic manuals public and requires them to offer software tools or firmware to revert an electronic device to its original functioning state in the case that software locks that prevent independent repair are built into a device. The bills are a huge threat to the repair monopolies these companies have enjoyed, and so just about every major manufacturer has brought lobbyists to Nebraska, where the legislation is currently furthest along... This setup has allowed companies like Apple to monopolize iPhone repair, John Deere to monopolize tractor repair, and Sony, Microsoft, and Nintendo to monopolize console repair...
Motherboard's reporter was unable to get a comment from Microsoft, Apple, and Sony, and adds that "In two years of covering this issue, no manufacturer has ever spoken to me about it either on or off the record."

alphadogg writes "Motorola Solutions has unveiled a head-mounted, voice-controlled computer that's targeted at the military and other industries where workers need hands-free access to information. Called the HC1, the device runs on an ARM processor and has an optional camera to send back real-time video over a wireless network. Unlike Google Goggles, though, the HC1 is aimed at the enterprise market with a price tag of $4,000-$5,000 per unit. Areas the company has been experimenting with include 'high-end repair markets,' such as aircraft engines, said Paul Steinberg, CTO of Motorola Solutions (which is the part of Motorola Google did not acquire). 'Emergency medical personnel at trauma centers might be looking at this too.' The HC1 will augment what users see by providing additional data, he said. Multiple units could be networked together and share information. Video here. "

cylonlover writes "Geostationary satellites cost a fortune and, despite their sophistication, they break down or eventually run out of propellant to keep them oriented. This is unfortunate when the nearest garage is back on Earth, so NASA wants to remedy this with an orbital version of roadside service. The space agency is developing a service robot that can visit ailing satellites and refuel or even repair them on the spot. The refueling program is already at an advanced enough stage that a technology demonstrator called the Robotic Refueling Mission (RRM) was delivered to the International Space Station (ISS) in July of last year. The RRM was installed on a temporary platform outside the station. NASA's Goddard Space Flight Center wants a robot capable of carrying out what it calls the five 'Rs' – refueling, repositioning, remote survey, component replacement or repairing – on any satellite that might require its services."

An anonymous reader writes "Yesterday afternoon anti-virus company Sophos Inc. released a normal anti-virus definition update that managed to detect parts of their own software as malicious code and disabled / deleted sections of their Endpoint security suite, including its ability to auto-update and thus repair itself. For many hours on the 19th, Sophos technical call centers were so busy customers were unable to even get through to wait on hold for assistance. Today thousands of enterprise customers remain crippled and unable to update their security software." Sophos points out that not everyone will be affected: "Please note this issue only affects Windows computers."

judgecorp writes "Removing tax from computer repairs could have a real impact on the IT industry's carbon footprint, according to a petition of the UK government. Old computer equipment often ends up in landfill, or in toxic illegal re-cycling centers in developing countries, because users think it is not cost-effective to repair it. Making repairs tax free could be a simple bit of financial engineering to encourage skilled jobs and keep electronics out of the waste stream, says the author of the campaign."

destinyland writes "Scientists from the University of Chicago and the US Department of Energy have developed the first nanoparticles that seek out and destroy GMB brain cancer cells. Nanoparticles killed up to 80% of the brain cancer cells after just five minutes of exposure to white light, showing the promise of nanomedicine — highly-specific intervention at the molecular scale. Because nanomedicine could repair brain cells or damaged nerve and muscle tissue, the NIH has established eight Nanomedicine Development Centers around the country for their Nanomedicine Roadmap Initiative. Researchers have also used gold nanospheres to search out and 'cook' skin cancer cells with light — 'It's basically like putting a cancer cell in hot water and boiling it to death,' says one researcher. And the NIH Roadmap ultimately predicts 'novel tiny sensors ... that search for, and destroy, infectious agents.'"