Google

Google Music Shuts Down Smart Speaker Support and Music Store (arstechnica.com) 46

Google has started to shut down parts of its 9-year-old music service as it transitions people to YouTube Music. Ars Technica reports: The gradual shutdown started on Monday with the death of the Google Play Music Store, which previously let you purchase music for playback and download, as opposed to the all-you-can-eat rental services that dominate the music landscape today. Google's Music store was a section of the Google Play Store, which now just shows a message saying the feature has been removed. Google is getting out of the business of selling music entirely and now only offers a rental service through YouTube Music.

The other big feature shutdown is music playback on Google Home and Nest Audio speakers. While the Google Music app still works and you can start a playback through Chromecast, you're no longer able to start music by voice through Google Assistant devices. If you dig into the Google Assistant settings (that means opening the Google app on your phone, then hitting "More," then "Settings," then "Google Assistant," "Services," and finally "Music") you'll find that the "Google Play Music" option has completely disappeared. Now the only supported services for voice commands are YouTube Music, Pandora, Deezer, and Spotify. [...] Google Music is scheduled to completely shut down sometime this month. Right now, the only thing left is streaming via the smartphone app and the Google Music website.

Facebook

Some Onions Were Too Sexy For Facebook (bbc.com) 107

An error in Facebook's automated system rejected a user's picture of onions for being "overtly sexual." The BBC reports: The Seed Company by EW Gaze, in St John's, Newfoundland, had wanted to post a seemingly innocent advert for Walla Walla onion seeds on Facebook. But to their surprise, it was rejected for being "overtly sexual." In a statement on Wednesday, the social media company apologized for the error made by its automated technology. It took store manager Jackson McLean a moment to realize what the issue was with the posting, he said. Then he figured out that "something about the round shapes" could be suggestive of breasts or buttocks.

He knew his customers would find the ad rejection funny, and posted the photo, along with the automated Facebook message warning "listings may not position products or services in a sexually suggestive manner," to the company page. Mr McLean said some clients have been posting images of potentially suggestive carrots and pumpkins in reply. He also appealed the decision to Facebook.

The Walla Walla onions, "an older onion variety," had recently brought back in stock by customer request, and are now selling fast due to their newfound notoriety, he said. "We've sold more in the last three days than in the last five years," said Mr McLean, adding they are also now listed under "sexy onions" on the company website.

AT&T

AT&T Finally Stops Selling DSL (usatoday.com) 148

"One of America's largest internet providers is uploading its oldest broadband technology into the sunset," reports USA Today, complaining that AT&T will be leaving some future customers without any choices for wired broadband. "We're beginning to phase out outdated services like DSL and new orders for the service will no longer be supported after October 1," a corporate statement sent beforehand read. "Current DSL customers will be able to continue their existing service or where possible upgrade to our 100% fiber network."

DSL — a broadband connection delivered over old copper telephone lines — is no prize at AT&T. The company doesn't sell downloads faster than 6 Mbps, less than a fourth of the 25-Mbps minimum definition of the Federal Communications Commission and further cramps their utility with stringent data caps of just 150 gigabytes. But the technology that provided many people (myself included) their first real broadband still works to provide an always-on connection and far more capacity than satellite connectivity.

"I'm really not surprised that AT&T is phasing out DSL, as it's an obsolete technology," emailed one soon-be-stranded DSL subscriber, retiree Jack Mangold of Collettsville, North Carolina. "I am, however, very disappointed that AT&T has no interest in replacing DSL in rural areas with some other technology." AT&T reported 653,000 total DSL connections at the end of its second quarter, compared to 14.48 million on its fiber-optic and hybrid-fiber services. The latter, sold as "AT&T Internet," combines fiber trunk lines with DSL last-mile connections for faster speeds.

The company has seen DSL subscribers steadily dwindle. Bruce Leichtman, president and principal analyst at the research firm Leichtman Research Group, wrote in an email that two years ago, AT&T had just over a million DSL customers. "AT&T basically gave up on fighting cable over a third of its territory" said Dave Burstein, editor of the trade publication Fast Net News.

Businesses

Amazon Will Now Let You Pay With Your Palm in Its Stores (vox.com) 44

Amazon accounts for nearly 40 percent of e-commerce sales in the US today, and it takes a cut of even more online shopping by selling payments services and other technologies to external shopping sites. Now, the online retail giant is making a play to grab a piece of brick-and-mortar shopping, too -- and it wants customers to literally lend a hand to do it. From a report: Amazon on Tuesday is unveiling a new biometric technology called Amazon One that allows shoppers to pay at stores by placing their palm over a scanning device when they walk in the door or when they check out. The first time they register to use this tech, a customer will scan their palm and insert their payment card at a terminal; after that, they can simply pay with their hand. The hand-scanning tech isn't just for Amazon's own stores -- the company hopes to sell it to other retailers, including competitors, too.

The technology will be available at the entrance of two of the company's Amazon Go cashierless convenience stores in Seattle, Washington, starting Tuesday, and will roll out to the rest of the chain's 20-plus stores in the future, Amazon Vice President Dilip Kumar told Recode in an interview Monday. Recode reported in December that Amazon had filed a patent application for such a hand-payment technology. The technology could also show up in Whole Foods stores, with Amazon hinting in a press release that it will introduce palm payments in the coming months at its other stores beyondtAmazon Go locations. Kumar wouldn't comment on a potential Whole Foods implementation, though the New York Post reported a year ago that such a plan was in the works.

Businesses

Apple Backs Down on Taking 30% Cut of Paid Online Events on Facebook (arstechnica.com) 10

Facebook has temporarily shamed Apple out of taking a 30 percent cut of paid online events organized by small businesses and hosted on Facebook -- things like cooking classes, workout sessions, and happy hours. Demand for these kinds of online events has soared during the COVID-19 pandemic. From a report: Apple says that it has a longstanding policy that digital products must be purchased using Apple's in-app payments system -- and hence pay Apple's 30 percent tax. In contrast, companies selling physical goods and services are not only allowed but required to use other payment methods (options here include Apple Pay, which doesn't take such a big cut). For example, an in-person cooking class is not a digital product, so a business selling cooking class tickets via an iPhone app wouldn't have to give Apple a 30 percent cut. But if the same business offers a virtual cooking class, Apple considers that to be a digital product and demands a 30 percent cut -- at least if the customer pays for the class using an iOS device. Last month, Facebook announced it would start offering a new feature for small businesses to host paid online events. Facebook has waived any fees for the first year, allowing small businesses to pocket 100 percent of the revenue. But Apple refused to budge on its 30 percent take.
AT&T

AT&T Considers Cellphone Plans Subsidized by Ads (reuters.com) 45

AT&T is considering offering wireless phone plans partially subsidized by advertising as soon as a year from now, Chief Executive John Stankey said in an interview on Tuesday. From a report: The consideration, which has not been previously disclosed, underscores AT&T's commitment to the advertising business as the U.S. phone carrier reviews its portfolio to identify assets to sell in order to reduce its debt load. AT&T is considering selling its advertising-technology unit Xandr, sources familiar with the matter have told Reuters. "I believe there's a segment of our customer base where given a choice, they would take some load of advertising for a $5 or $10 reduction in their mobile bill," Stankey said. Various companies including Amazon.com, Virgin Mobile USA and Sprint's Boost Mobile have tested advertising supported phone services since the early 2000s but they have not caught on. AT&T is hoping that better advertising targeting could revive the idea.
Crime

Kingpin Behind Massive Identity-Theft Service Says He's Sorry (krebsonsecurity.com) 24

Krebs on Security tells the tale of Hieu Minh Ngo, who earned $3 million by selling the identity records he'd stolen from consumer data brokers (which included social security numbers and physical addresses). "He was selling the personal information on more than 200 million Americans," one secret service agent tells the site, "and allowing anyone to buy it for pennies apiece."

Handling over 160,000 queries each month, Ngo's service "enabled approximately $1.1 billion in new account fraud at banks and retailers throughout the United States," according to government estimates, "and roughly $64 million in tax refund fraud with the states and the IRS..." Ngo said he wasn't surprised that his services were responsible for so much financial damage. But he was utterly unprepared to hear about the human toll. Throughout the court proceedings, Ngo sat through story after dreadful story of how his work had ruined the financial lives of people harmed by his services... "[D]uring my case, the federal court received like 13,000 letters from victims who complained they lost their houses, jobs, or could no longer afford to buy a home or maintain their financial life because of me. That made me feel really bad, and I realized I'd been a terrible person."

Even as he bounced from one federal detention facility to the next, Ngo always seemed to encounter ID theft victims wherever he went, including prison guards, healthcare workers and counselors. "When I was in jail at Beaumont, Texas I talked to one of the correctional officers there who shared with me a story about her friend who lost her identity and then lost everything after that," Ngo recalled. "Her whole life fell apart. I don't know if that lady was one of my victims, but that story made me feel sick. I know now that was I was doing was just evil."

The article says Ameria's secret service describes Ngo "as someone who caused more material financial harm to more Americans than any other convicted cybercriminal."

"Ngo was recently deported back to his home country after serving more than seven years in prison for running multiple identity theft services. He now says he wants to use his experience to convince other cybercriminals to use their skills for good..."
China

Taiwan To Stop Local Sales For Chinese TV Streaming Services, Not Block Them (reuters.com) 14

Taiwan plans to stop local sales for Chinese internet television streaming services operated by the likes of iQiyi and Tencent Holdings, according to regulations released this week, but does not plan on blocking the services. From a report: Democratic Taiwan, claimed by China as its sovereign territory, has long been suspicious of Chinese attempts to sway its population, including by use of fake news spread online and efforts to influence Taiwan media. The Ministry of Economic Affairs said late Tuesday the rules barring Taiwanese companies from selling or operating as sales agents for Chinese internet streaming services will take effect Sept. 3. The service iQiyi applied in 2016 to set up a Taiwan subsidiary, but was rejected because Chinese companies cannot operate online streaming services there, the ministry said. However, Taiwan is not blocking or banning them, the National Communications Commission said. "People can still watch and pay for overseas subscriptions," commission deputy chief Wong Po-Tsung told Reuters, adding that officials would ensure subscribers' rights are not affected.
China

Trump Blew Up More Than Just TikTok and WeChat (bloomberg.com) 145

An anonymous reader quotes a report from Bloomberg: U.S. President Donald Trump's decision to ban dealings with ByteDance, owner of video-sharing sensation TikTok, appears to codify what his administration has already been warning. A second edict targeting messaging app WeChat and its parent, Tencent, seems weirdly overdue. The executive orders issued by the White House go beyond stopping average Americans from becoming unwitting spies for the Communist Party through their postings and data. The implications could hurt not only the Chinese targets, but the U.S. companies they work with, including Apple and Alphabet's Google.

Though TikTok and WeChat have been getting all the recent attention, the orders state that American companies cannot work with ByteDance or Tencent (though an unnamed U.S. official later stated that Tencent transactions were still OK). That clarification notwithstanding, the wording of the orders does imply that regardless of intention such bans could extend further, to include Americans advertising on dozens of products offered by either Chinese company, or to selling them cloud-storage services, or perhaps the most nuclear option: distributing their apps, even within China. [...] Even though Chinese smartphone brands dominate their domestic market, iOS and Android remain the dominant platforms and Apple and Google cover almost the entire global ecosystem with their respective app stores. If they can't do business with ByteDance, for example, even after a TikTok spin off, then the Beijing company might be unable to distribute its own apps, even within China.

Businesses

Tesla Turns a Profit For the Fourth Quarter In a Row, Chooses Austin For Next Gigafactory (theverge.com) 163

Tesla turned a profit of $104 million in the second quarter of 2020. "As a result, Tesla has now been profitable for four straight quarters for the first time in company history -- an elusive benchmark the company has long sought," reports The Verge. The company also announced it will build its newest Gigafactory near Austin, Texas. CNBC reports: The area takes up about 2,000 acres and will be roughly 15 minutes from downtown Austin, Musk said. He said the factory will be an "eecological paradise" and that it will be open to the public. "We're going to make it a factory that is going to be stunning it's right on the Colorado River. So we're actually going to have to have a boardwalk over you, hiking, biking trail. It's going to basically be an ecological paradise," Musk said. The site will be used to build the company's Cybertruck, its Semi and the Model 3 and Model Y for the eastern half of North America, Musk said. Musk also added that Tesla will continue to grow in California, where it will build the Tesla Model S and the Model X for global deliveries and the Tesla Model 3 and Tesla Model Y for North America. Travis County, where the new car plant will reside, voted earlier this month to give Tesla tax breaks worth a minimum of $14.7 million to build the plant to bring jobs to the area. Tesla employs about 10,000 people at its only U.S. car plant today in Fremont, California. The Verge reports on the finances: Tesla kept its finances in the black by selling 90,650 vehicles this past quarter even with that factory shutdown -- an increase over its first quarter pace of 88,000 cars delivered but still below the company's record of 112,000 in the fourth quarter of 2019. This helped the company generate $6 billion in revenue, buoyed by $370 million in energy storage sales and $487 million in services revenue. Elon Musk has promised that his company will deliver 500,000 vehicles by the end of 2020, and the company maintains that is still possible. Tesla says it's installing "additional machinery at the Fremont Factory, which is expected to increase total Model 3 / Model Y capacity from 400,000 to 500,000 units per year."
Software

Amazon Pauses Police Use of Facial Recognition Tech For a Year (reuters.com) 32

An anonymous reader quotes a report from Reuters: Amazon on Wednesday said it was implementing a one-year moratorium on police use of its facial recognition software, reversing its long-time support of selling the technology to law enforcement. Civil liberties activists have voiced concern that facial recognition could lead to unjust arrests during demonstrations against police brutality, racial injustice and the death of George Floyd. Critics also have questioned the software's accuracy, pointing to a past study showing Amazon's "Rekognition" service struggled to identify the gender of individuals with darker skin tones. Amazon has taken issue with that research.

The company, which sells cloud computing technology via its Amazon Web Services division, said in a statement it has pushed for regulations to ensure the software was used ethically. "We hope this one-year moratorium might give Congress enough time to implement appropriate rules, and we stand ready to help if requested," Amazon said. The company said it would continue to permit use of its technology by customers Thorn and Marinus Analytics to help law enforcement find human trafficking victims.
The decision follows IBM's announcement earlier this week that it was getting out of the facial recognition business entirely. It's also urging Congress to enact reforms to advance racial justice and combat systemic racism.
Apple

How Apple Decides Which Products Are 'Vintage' and 'Obsolete' (medium.com) 128

Maddie Stone, writing for OneZero: For the past eight years, I've been working mainly on a late 2012 iMac. I'm no Luddite, but the computer has held up well over the years, and I've never felt the need to replace it. Recently, though, my iMac developed its first serious tic: The fan has started to power on loudly every time the computer goes to sleep. While the computer is long past warranty, I decided to call up Apple to see if the company could offer any help. When I did, I learned my iMac is considered "vintage" and was told Apple won't touch it. [...] According to Apple, "vintage" devices are those that the company discontinued selling more than five and less than seven years ago. Once Apple hasn't sold a product for seven years, it's considered "obsolete," meaning the company won't offer any repair services. But vintage products exist in a liminal space: Despite what I learned when I called Apple Support, Apple Stores as well as AASPs (Apple Authorized Service Provide) can, in theory, repair them for you "subject to availability of inventory, or as required by law," according to Apple.

In practice, people in the repair community told me Apple isn't particularly interested in fixing vintage tech. "The AASPs I've spoken to in the past have told me they don't bother with customers looking to repair older devices," said Rob Link, a right-to-repair advocate who owns a company that sells repair parts for older devices including iPhones, iPods, and iPads. In the past, Link said, he would call up AASPs to see if they had older parts to sell "but I would stop when no one did." "If you're taking in a vintage piece of equipment [to an AASP], outside of them still having something sitting on the shelf from years before, you're not going to be able to get service," said Adrian Avery-Johnson, the owner of Bridgetown Electronics Repair, an independent repair shop located in Portland, Oregon.

United States

Trump Extends Order That Curbs Huawei's Access To US Market (bloomberg.com) 49

President Donald Trump extended his effort to curb Huawei Technologies's access to the U.S. market and American suppliers. From a report: The president on Wednesday renewed for a year a national emergency order that restricts Huawei and a second Chinese telecommunications company, ZTE, from selling their equipment in the U.S. The move continues a battle with China over dominance of 5G technology networks. In the original order, which didn't name any countries or companies, Trump declared a national emergency relating to threats against information and communications technology and services. The Commerce Department then put Huawei on its "Entity List," meaning U.S. companies need a special license to sell products to the Chinese company. Further reading: Huawei Struggles to Get Along Without Google.
Movies

HBO Max Will Launch on May 27 (theverge.com) 25

HBO Max, WarnerMedia's new streaming service combining HBO with Warner Bros. movies and Turner TV shows, will launch on May 27th, the company announced today. From a report: HBO Max's big selling point is being able to combine all of HBO's offerings on top of a slate of original titles that are exclusive to the app, classic Warner Bros. movies, and more. HBO Max will also be the exclusive home of Friends, which hasn't been streaming anywhere in the United States since it left Netflix on January 1st. (Although some of the service's exclusives, like the Friends reunion special, are facing delays following production issues caused by the novel coronavirus pandemic.) The streaming service offers more to watch than HBO Now and HBO Go, and WarnerMedia and AT&T are hoping people who use both services will switch over to Max, the company's new crown jewel. Existing HBO subscribers on AT&T (approximately 10 million) and HBO Now direct billing subscribers will get HBO Max for free, the company previously announced. Customers who subscribe to AT&T's premium video, mobile, and broadband packages will be offered bundles with HBO Max at no additional cost. At a cost of $14.99 a month, HBO Max is the priciest of the entries in the so-called streaming wars.
Google

Google To Make Shopping Listings Free (axios.com) 8

Google won't charge businesses to sell goods in its Shopping section, beginning later this month in the U.S. and globally over the course of the year, the company said on Tuesday. From a report: Google is trying to eliminate fees for its services to ease the burden on small businesses and publishers, two categories that rely heavily on its services and are hurting badly amid the coronavirus' effect on the economy. "Beginning next week, search results on the Google Shopping tab will consist primarily of free product listings, helping merchants better connect with consumers, regardless of whether they advertise on Google," Google commerce president Bill Ready said in a blog post. This isn't totally altruistic. Google makes most of its advertising dollars from people engaging with media-company content on its platform or small businesses selling goods, so it makes financial sense for it to try to help out those industries in any way it can.
Cellphones

Teardown of Huawei Flagship Phone Finds US Parts Despite Blacklisting (arstechnica.com) 31

An anonymous reader quotes a report from Ars Technica: Huawei is still using components made by U.S. companies in its newest flagship smartphone, a Financial Times teardown has found, despite the U.S. all but blacklisting the Chinese telecoms equipment manufacturer. The teardown was done by XYZone, a Shenzhen-based company that disassembles smartphones and identifies the suppliers of their components. The biggest surprise was that some parts from U.S. companies were still ending up in the newest Huawei smartphone, despite the U.S. all but banning its companies from selling to the Chinese tech company.

The P40's radio-frequency front-end modules were, according to XYZone's teardown analysis, produced by Qualcomm, Skyworks, and Qorvo, three U.S. chip companies. RF front-end modules are critical parts of the phone that are attached to the antennas and required to make calls and connect to the Internet. The Qualcomm component is covered by a license from the U.S. Commerce Department, according to a person familiar with the company. [...] The "Entity List" designation means that U.S. companies have to apply for a license to export any U.S.-origin technologies to Huawei. The U.S. government has granted a "temporary general license" to its companies, allowing them to sell to Huawei to service existing products -- helping clients such as telecoms carriers that may need to replace parts of their wireless equipment. But the general license does not cover sales for the purpose of making new products, such as the P40 smartphone. For that, companies must seek individual licenses, and the Department of Commerce has not said which ones it has granted them to.
A spokesperson for Huawei said the company has "always complied with any export control regulations of various countries, including the United States" and that "all the product materials are obtained legally from our global partners, and we insist on working with our partners to provide consumers with high quality products and services."

Also missing from the P40 are parts from U.S. chipmaker Micron. "Micron made the storage devices called NAND flash memory chips for some batches of last year's P30 smartphone, and South Korea's Samsung made the same chips for other batches," reports Ars. "The FT's copy of this year's P40 Pro appears to have only Samsung NAND flash memory chips."
China

Meet the Chinese OS That's Trying To Shift the Country Off Windows (abacusnews.com) 96

China's homegrown operating systems haven't made much of a dent on the global stage. Now there's a Linux-based system that's aimed at weaning the country off Windows. From a report: UOS, or Unified Operating System, hit a new milestone after its first stable release in January: Union Tech's OS can now boot in 30 seconds on China-made chips. It's an important step as Chinese tech companies look to reduce their dependence on US-made software and hardware. The struggles of ZTE and Huawei illustrate this clearly: The former was reliant on chips made in the US to produce smartphones, while the latter has the difficult task of selling Android handsets outside China without Google apps or services. The "current international climate" has made it imperative for China to have its own foundational software to avoid being cut off by the US, said the general manager of Union Tech, Liu Wenhan. While Chinese operating systems currently account for less than 1% of the market, Liu said he expects them to grow to 20% to 30% in the future. Integrating homegrown Chinese chips could be the biggest accomplishment of UOS if it pans out. Although Chinese computer chips still don't approach the sophistication of those created by US-based companies, Union Tech said that it is actively working with Chinese chipmakers like Loongson and Sunway to facilitate the gradual replacement of American technology in the Chinese government and pillar industries. In December, Beijing ordered all government offices and public institutions to remove foreign computer equipment and software within three years.
Transportation

Volkwagen Touts Massive Energy Storage Potential of Vehicle-to-Grid Electric Car Batteries (reuters.com) 101

Volkswagen's chief strategist Michael Jost predicts their vehicle-to-grid electric car batteries could open up a new business opportunity: selling their electricity back to the power grid during peak demand. Reuters reports: "By 2025 we will have 350 gigawatt hours worth of energy storage at our disposal through our electric car fleet. Between 2025 and 2030 this will grow to 1 terawatt hours worth of storage," Jost told journalists in Berlin. "That's more energy than is currently generated by all the hydroelectric power stations in the world. We can guarantee that energy will be used and stored and this will be a new area of business."

The German carmaker is not alone in looking into this field. German utility E.ON has been working with Japanese carmaker Nissan to develop so-called vehicle-to-grid services.

The Courts

ISPs Sue Maine, Claim Web-Privacy Law Violates Their Free-Speech Rights (arstechnica.com) 126

An anonymous reader quotes a report from Ars Technica: The broadband industry is suing Maine to stop a Web-browsing privacy law similar to the one killed by Congress and President Donald Trump in 2017. Industry groups claim the state law violates First Amendment protections on free speech and the Supremacy Clause of the US Constitution. The Maine law was signed by Democratic Gov. Janet Mills in June 2019 and is scheduled to take effect on July 1, 2020. It requires ISPs to get customers' opt-in consent before using or sharing sensitive data. As Mills' announcement in June said, the state law "prohibits a provider of broadband Internet access service from using, disclosing, selling, or permitting access to customer personal information unless the customer expressly consents to that use, disclosure, sale or access. The legislation also prohibits a provider from refusing to serve a customer, charging a customer a penalty or offering a customer a discount if the customer does or does not consent to the use, disclosure, sale or access of their personal information."

Customer data protected by this law includes Web-browsing history, application-usage history, precise geolocation data, the content of customers' communications, IP addresses, device identifiers, financial and health information, and personal details used for billing. Home Internet providers and wireless carriers don't want to seek customer permission before using Web-browsing histories and similar data for advertising or other purposes. On Friday, the four major lobby groups representing the cable, telco, and wireless industries sued the state in US District Court for the District of Maine, seeking an injunction that would prevent enforcement of the law.
In the lawsuit, the groups said the state law "imposes unprecedented and unduly burdensome restrictions on ISPs', and only ISPs', protected speech," while imposing no requirements on other companies that deliver services over the internet. The plaintiffs are America's Communications Association, CTIA, NCTA, and USTelecom.

The law allegedly violates the First Amendment because it "limits ISPs from advertising or marketing non-communications-related services to their customers; and prohibits ISPs from offering price discounts, rewards in loyalty programs, or other cost-saving benefits in exchange for a customer's consent to use their personal information," the lawsuit claims. As for how the Maine law violates the Supremacy Clause, the lawsuit says it's "because it allows consumers to dictate (by opting out or declining to opt in) when ISPs can use or disclose information that they must rely on to comply with federal law, rendering 'compliance with both' state and the foregoing federal laws 'impossible.'"
Advertising

Google's Heart-Warming Super Bowl Ad Called 'Evil' (shellypalmer.com) 102

"I had an uneasy feeling about the Google commercial," writes Larry Magid in his column for the San Jose Mercury News. "But I couldn't put it into words until I read a blog post from tech strategic adviser Shelly Palmer."

In the post Palmer describes Google's Super Bowl ad as "a three-hanky, heart-tugging spot that has us eavesdropping on an elderly widower hoping that Google Assistant will help him remember the highlights of his life with his late wife." The ad is beautiful, poignant, thoughtful, sentimental, informative and... evil. It may be the most evil advertisement I've ever seen. What Google doesn't tell you about the service is what it will do with all of the extra data this widower has given it: how much better it will be able to target him, who they will be able to "sell" him to, etc., all without any warning. The service is "free" — not because the widower is the "product" that Google is selling, but because this man is a worker in the mines of Google.

Where is the product labeling? Where is the disclaimer that when you tell Google Assistant everything about the best parts of your life, the algorithm enriches your profile and Google becomes more profitable at your expense?

None of this would bother me if the ad had a disclaimer, or if the ad started with a younger relative adjusting the widower's privacy settings in advance of his experience. This was an ad designed to make people who have no idea what Google does for a living (or how Google works) give Google their private data.

I don't remember a non-political television commercial making me this angry — ever. Shame on you, Google, for this invidious attack on the uninitiated. They deserve better from you. We all do!

The ad has now also been viewed over 37 million times on YouTube. The San Jose Mercury News columnist calls it "another indication of the conflicting emotions I have when it comes to what tech companies know about us." I love that I can use Google to bring up important moments in my life, but I hate that this information is being stored in servers and being used to serve me ads, even though I admit that — if I have to look at ads — I prefer those that are relevant to those that I'm completely uninterested in. So, to borrow a word from this commercial, "remember" that free services like Google and Facebook aren't completely free. We pay with our information, our attention and — depending on how the information is used — our privacy.
Ironically, the columnist is CEO of a non-profit internet safety group that "receives financial support from Google, Facebook and other tech companies."

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