An anonymous reader asks: "Our company has expanded to 5 employees, and we are looking at setting up and installing an Issue Tracking System for all employees to use throughout the company. It turns out there are many ticketing systems available in both commercial and open source solutions. We originally planned on using Request Tracker but we were unable to implement it due to the complexities of the system. For our company, we are looking for a simple to install Issue Ticketing system (preferably PHP and MySQL based to be hosted on our basic web hosting) to improve both the efficiency of our company, and improve our record keeping of all of our issues. How do you manage all of your tasks, and what software do you use, if any, to achieve this?"

mbuckingham asks: "I'm 39 and have been programming for 20 years. By 'programming', I'm talking about the usual business applications type of stuff. Easy stuff really. I went to college for a while, but never got my degree. It bugs me that I've never completed my degree, but since I've always had decent jobs, it hasn't really mattered too much. I'm really bored with what I do every day, and I'm thinking about going back and getting the degree, because I think it will make it possible to move towards doing some more advanced, system-level type stuff. I know I don't want a MIS degree, because that would be rehashing everything I'm already bored with. Does this make sense? Would a CS degree or a Computer Engineering degree be better?"

UM_Maverick asks: "Does anybody out there have any experience measuring Return on Investment for security-related expenditures? For example, if management says that there's $1 million left in the budget, and you can either implement a new customer tracking system that is projected to save $300k per year, or implement a new security technology or process, how do you measure the return on the security spend, and convince them that it's at least worth considering? Googling for 'Measuring Security ROI' seems to just produce a list of articles that say 'Measuring security ROI is difficult.' Does anybody have some more direct experience or information?"

Arti writes "Eve Online is famous for hosting the world's first virtual IPO, and also for its Byzantine 'meta game', in which players create fake characters and accounts to infiltrate each other's organisations for intelligence, theft or sabotage. More recently the game has seen the rise of Kugutsumen an intel blog whose creator has been accused of using real-world hacks to obtain secret information from other player forums and private messages. Some players are up in arms at the use of such out-of-game tactics. On the other hand, Kugutsumen claims these techniques have uncovered evidence of corruption. Quite aside from the legal ramifications of attacking other people's web forums, should game companies tolerate forms of 'play' that involve out of game illegality? Should they attempt to monitor and punish these kinds of activity using sanctions in-game, where the company writes the rules? This ties right back in to the discussion of Real Money Transfer we've been having over the past week. Where does the line between 'play' and 'cheating' lie?"

An anonymous reader asks: "Recently, I have been bit by a computer repair on an e-Machines computer that involved a system board replacement. Though this was strictly a repair, not an upgrade, neither MS or e-Machines will provide for activation of the system. Why should a user have to purchase another copy of XP after repairing a computer? The system board is listed on the e-Machines website, but costs 4x what an off-the-shelf board with the same chip-set/capabilities costs, and furthermore is not actually available. The e-Machines rep even said repurchasing XP was my only option. This seems to me patently unfair and of questionable legality. Is it possible that there are enough disgruntled consumers bit by this problem to generate a class-action lawsuit?"

Q7U asks: "I recently posted a few Creative Commons licensed photographs from Flickr on one of my websites. I later noticed that one of the photographers had retroactively switched all of his photos from the Creative Commons license to an 'All Right Reserved' notice. When I saw this I went ahead and removed his photo (even though I understand that CC licenses are perpetual unless violated), but this begs the question: How does one prove one obtained a work under a Creative Commons license, should there ever be a dispute between a creator and the licensee? Is a simple screenshot of the webpage where it was offered proof enough? Any thoughts or suggestions would be appreciated."

Nom du Keyboard asks: "Is it possible to use The GIMP (or Photoshop) to improve my digital photos? I have a mid-range 7.1MP Olympus camera capable of shooting in Raw mode. When I inspected a section of clear blue sky on a bright, sunny day (which I've long believed to be relatively good reference of uniform color and brightness) I was surprised (disappointed, since I expect digital perfection) at the variance in adjacent pixels. It's also a quick way to identify any bad pixels. Surprisingly, actual photos from this camera look pretty good despite this variance so far. Moving on from that point it led me to wonder that, if you shot a uniform white surface, perhaps blurred as much as possible to avoid any imperfections in the surface itself, could a correction (adjustment) layer be created in GIMP or Photoshop exactly tuned to your camera that fixed the variations in your CCD sensor and improved the image quality in the process. Any thoughts?"

Fry-kun asks: "I recently became interested in setting up a 2-factor authentication system for my laptop. With that in mind, I bought a fairly inexpensive USB key. Although it seems to work, I can't bring myself to trust it completely: Kensington claims that the system is secure, but there is no independent security lab analysis of the product. In other words, for all I know, there may be a gaping hole in their security setup. Worse yet, there are apparently no reviews of the product, no mention of anyone trying to test it and no hardware hackers tried to make it work in Linux, even though it's been out for over 2 years. How would you go about making sure that a security product does what it claims to?"

banditski asks: "We have pictures of Mars rovers from taken from orbit, like this photo of Opportunity, but I could not find any of the lunar landers from 60's and 70's? If they do exist, where are they?" More interesting photos from the MRO can be found in an October entry of the Bad Astronomer weblog, and interestingly enough this sentiment was repeated by a couple of posters, there. It won't be until 2008 until we get a fresh pair of 'eyes' on the Moon, but that doesn't mean that there aren't earlier, and just as interesting images buried somewhere on the net. Where can you find interesting orbital photos of the Moon, particularly ones that contain the LEMs, or other photogenic aspects of Tranquility Base?

cyclomedia asks: "I've been dedicating a little of my time to devising a strategy board game, pitched somewhere between Checkers and Chess but probably not as deceptively complex as Go. Without giving too much away I can tell you that there's a nerd factor within the game itself, possibly leaning the possibility of marketing towards the Games Workshop end of the spectrum, but without the 80-sided dice and Orcs. The next step in my plan is to see if I can actually create a prototype made of coins, stickers and cardboard, and then to attempt to teach the rules to my wife (she's a Trek fan, hence the marriage). If I get past that stage, presumably I can't just show up at Hasbro with my jerry rigged setup and expect an enthusiastic response. So, what do I do?"

Techno-Canuck asks: "Now that the DLP TVs have been in customers' hands for the last few years, there are problem histories that are begining to unfold. According to Toshiba's DLP TV User Manual: 'The average useful service life for the lamp is approximately 8,000 hours in LOW POWER or 6,000 hours in HI BRIGHT MODE.' However there were problems with certain 2005 Toshiba models that saw the lamp lifetime at only a few hundred hours or less. Toshiba replaced the lamps in these models at no cost and extended the lamp warranty to 2 years. According to an FAQ on About.com the lamps currently last an average of 1500 hours. Whether or not Toshiba has resolved the problem remains to be seen, as only time will give the real indication. There also seems to be lamp issues with some 2004 models as well, but Toshiba does not seem to be stepping forward to resolve the issues in this case. The customer ire is starting to rise, however. Will there be similar problems for the 2006 models once enough time has elapsed?"

aaronbeekay asks: "I'm a sophomore in high school taking an honors chem course. I'm being forced to buy something handheld for a calculator (I've been using Qalculate! and GraphMonkey on my Thinkpad until now). I see people all around me with TIs and think 'there could be something so much better'. The low-res, monochrome display just isn't appealing to me for $100-150, and I'd like for it to last through college. Is there something I can use close to the same price range with better screen, more usable, and more powerful? Which high-tech calculators do you guys use?"

An anonymous reader asks: "I got a R&D job offer with a large company in Philadelphia area last week. It includes a relocation package that they told me was standard for my position. After I accepted the offer and made plans to terminate my current job, the recruiter handed me off to their relocation department, where I was told that my relocation package is significantly less than what I was promised. The relocation manager tells me that whenever there is conflict between their relocation policy and the offer, their internal relocation policy supersedes. Is this type of switch-and-bait common practice in corporate America? If you have gone through this nightmare before, any advice on how to respond to it?"

An anonymous reader asks: "What do you do for new user orientation? I started at a company as part of a very small help desk / MIS department. Part of my job is to give orientation to all new computer users for the entire company (no more than 10 new users a week). Right now I have to sit with each user, go over logging in, passwords, email, outlook, Microsoft Office, and so on. This takes between 30-45 minutes. What do other IT departments do? I was thinking of a Flash presentation or website, and maybe even a short orientation movie. What ideas have you tried and how well did they work?"

Carlos asks: "I recently returned to the U.S. after working overseas for the past 16 years. As I visit job sites and corporate sites, I'm finding two issues with applying online I hope Slashdot readers could comment on. I understand security and background checks are important to most employers. However, it seems to me that far too many online applications are asking for sensitive data, such as my social security number and driver's license number. How long is my data stored in their database? Who has access to such data? It seems that every month we hear about a company that has customer/client data stolen or mishandled. I feel that such data shouldn't be required during 'step one' (ie filling out the initial online account in the career section). I'll provide such data when I've been contacted by a staff for an interview. Do Slashdot readers simply bypass such employers, or do they just hand over their identity?"

caluml asks: "I am looking at getting more into music making, and buying some decent-ish synthesizers. Most sequencing software out there is for Mac or Windows, neither of which I have. I have looked at Audigy and Audacity, but wonder if there are any others that others find worthwile. Can anyone give me their recommendations for sequencers, audio editors, and multi-track recording software?"

An anonymous reader asks: "This site has many readers who are familiar with the liabilities of personal data being stored on servers owned by private institutions. Bank records, phone records, credit records, flight records, basically any type of digital transaction can be (and likely are) stored indefinitely for whatever reason. Are there processes by which one can request a removal of personal data, or by signing contracts with these companies, do they own the rights to the information? If you have attempted such an erasure, have you encountered resistance?"

An anonymous reader asks: "I was talking with a co-worker today about how Google is so big, and how they make such great use of commodity hardware to do their business, and one of the topics that came up is what Google does with its old hardware. Google has been around for many years now, they have more machines than any sane person would own, and they are continually expanding. At some stage they have to push out old equipment, either when it starts entering into its MTBF limits or it's been depreciated down. Searching (using Google of course) wasn't particularly fruitful. Has anyone seen where Google's hardware goes when it dies?"

r_jensen11 asks: "I know this topic has been asked at least once before, but seeing as how 6 years have passed, I figured the question is due again. It's about that time of the year again when we find out how much we owe Uncle Sam (or as in my case, how much Uncle Sam owes me). Software has changed drastically in the past 6 years, since the previous query I found on Slashdot, as well as many tax rules. Does anyone here use tax software other than TurboTax and TaxCut? I know that there are also online forms I can fill out, but which ones are accessible to people that use OSes other than Windows and Mac OS X? I'd preferably use a program that I can use off-line and store my information locally instead of using eforms, but if I have to resort to eforms, which ones should I investigate and which ones should I stay far away from?"

lazyron asks: "I've been using Open Office a bit more lately, and got to thinking: this is much more like my current version of Microsoft Office than Office 2007 will be. Could it be time to try Open Office in the workplace, especially since there is still some time left before Office 2007 will be forced on us by the demands of the product cycle? Are there any IT admins out there thinking about trying Open Office, either with a few users or all of them?"