Phone calls have made a comeback in the pandemic. While the nation's biggest telecommunications providers prepared for a huge shift toward more internet use from home, what they didn't expect was an even greater surge in plain old voice calls, a medium that had been going out of fashion for years. From a report: Verizon said it was now handling an average of 800 million wireless calls a day during the week, more than double the number made on Mother's Day, historically one of the busiest call days of the year. Verizon added that the length of voice calls was up 33 percent from an average day before the outbreak. AT&T said that the number of cellular calls had risen 35 percent and that Wi-Fi-based calls had nearly doubled from averages in normal times. In contrast, internet traffic is up around 20 percent to 25 percent from typical daily patterns, AT&T and Verizon said.

The rise is stunning given how voice calls have long been on the decline. Some 90 million households in the United States have ceased using landline phones since 2000, according to USTelecom. Wireless calls replaced much of that calling activity, but the volume of minutes spent on phone calls hasn't changed much over the past decade as people turned to texting and to apps like FaceTime and WhatsApp, according to wireless carriers and analysts.

Microsoft is planning to fully integrate Linux file access into the built-in File Explorer. The Verge reports: A new Linux icon will be available in the left-hand navigation pane in File Explorer, providing access to the root file system for any distros that are installed in Windows 10. The icon that will appear in File Explorer is the famous Tux, the penguin mascot for the Linux kernel. Microsoft is testing the Linux File Explorer integration in a new build of Windows 10 that's available for testers today. Previously, Windows 10 users would have to manually navigate to a UNC path to get access to Linux files from the Windows Subsystem for Linux (WSL). If you have WSL enabled, then the Tux will appear in File Explorer, and Microsoft is now seeking feedback on the integration before it's finalized as part of a future Windows 10 update. The software maker will ship this update to all Windows 10 users later this year.

An anonymous reader quotes a report from Reuters: Italian authorities are working on introducing a smartphone app that would help health services trace the contacts of people who test positive for the coronavirus as the government looks at ways of gradually lifting a lockdown imposed a month ago. Innovation minister Paola Pisano acknowledged that launching the app would raise major issues of privacy and data control, something which would have to be resolved before it went into operation. But it could help reduce contagion and limit the impact of a disease that has killed more than 17,000 people in Italy in just over a month. "This is delicate terrain. I think we are all conscious of that and we must remain so," she told a parliamentary hearing on Wednesday.

Italy launched a fast tender for a monitoring and remote medical support app on March 24 and received hundreds of proposals which are currently under evaluation by a specially created task force. The app would be only one part of a wider monitoring and support system, Pisano said. It would function on a voluntary basis and would have to be limited to clearly defined ends and guarantee anonymity as well as meet technical requirements. The app would record when it came into proximity with another smartphone user with the app, for how long and at what distance and if a person tested positive for the coronavirus, authorities would be able to trace the contacts and alert them. The European Data Protection Supervisor (EDPS) is calling for a pan-European mobile app to track the spread of the coronavirus "instead of the current hodge-podge of apps used in various EU countries which could breach people's privacy rights," Reuters reported on Monday. "The EDPS said the use of temporary broadcast identifiers and bluetooth technology for contact tracing protected both privacy and personal data, but voiced concerns about the variety of apps sprouting up."

"Given these divergences, the European Data Protection Supervisor calls for a pan-European model COVID-19 mobile application, coordinated at EU level," Wojciech Wiewiorowski, the head of the EU privacy watchdog, said in a statement. "Ideally, coordination with the World Health Organization should also take place, to ensure data protection by design globally from the start," he said.

BuzzFeed News has learned that Google has banned the popular videoconferencing software Zoom from its employees' devices. From the report: Zoom, a competitor to Google's own Meet app, has seen an explosion of people using it to work and socialize from home and has become a cultural touchstone during the coronavirus pandemic. Last week, Google sent an email to employees whose work laptops had the Zoom app installed that cited its "security vulnerabilities" and warned that the videoconferencing software on employee laptops would stop working starting this week.

"We have long had a policy of not allowing employees to use unapproved apps for work that are outside of our corporate network," Jose Castaneda, a Google spokesperson, told BuzzFeed News. "Recently, our security team informed employees using Zoom Desktop Client that it will no longer run on corporate computers as it does not meet our security standards for apps used by our employees. Employees who have been using Zoom to stay in touch with family and friends can continue to do so through a web browser or via mobile.â Earlier this month, Elon Musk's SpaceX also banned employees from Zoom, citing "significant privacy and security concerns." And on Monday, New York City's Department of Education urged schools to abandon Zoom and switch to a service from Microsoft.

Tail OS, an operating system optimized for privacy and anonymity, has released version 4.5 this week, the first version that supports a crucial security feature named UEFI Secure Boot. From a report: Secure Boot works by using cryptographic signatures to verify that firmware files loaded during a computer's boot-up process are authentic and have not been tampered. If any of the firmware checks fail, Secure Boot has the authority to stop the boot process, preventing the operating system from launching. The feature has been available as part of the UEFI specification for almost two decades but is rarely used. The reason is because not all firmware vendors cryptographically sign their files, leaving the door open to verification errors that -- when Secure Boot is enabled -- block many operation systems from launching.

On Wednesday, Mozilla chair and longtime leader Mitchell Baker was named permanent CEO of the company that makes the Firefox web browser. From a report: Mitchell became interim CEO of Mozilla in December 2019, after former CEO Chris Beard resigned. The company conducted an external candidate search over the last eight months, and concluded the Mitchell is the right leader for Mozilla at this time, according to a company blog post published Wednesday. "Increasingly, numbers of people recognize that the internet needs attention," Baker said in another Mozilla blog post Wednesday. "Mozilla has a special, if not unique role to play here. It's time to tune our existing assets to meet the challenge. It's time to make use of Mozilla's ingenuity and unbelievable technical depth and understanding of the "web" platform to make new products and experiences. It's time to gather with others who want these things and work together to make them real."

Google's video game streaming platform, Stadia, is now free to anyone with a Gmail address, the company announced on Wednesday. To sweeten the deal, Google is also giving new users two months of Stadia Pro -- including access to nine games -- for free. From a report: Existing Stadia Pro subscribers won't be charged for the next two months of the service, Google said. Previously, access to Stadia required purchasing the $129 Google Stadia Premiere Edition, a bundle that includes a Chromecast Ultra, a wireless Stadia Controller, and three months of Stadia Pro, the service that offered free games and video streams up to 4K resolution and 60 frames per second with HDR lighting.

The major tech companies are scrambling to craft digital options for this year's summer intern class, as businesses remain shuttered due to the coronavirus pandemic. These companies said they're moving their programs online: Google said it will pay its interns the full rate.
Twitter said its intern class may shrink this year.
Microsoft said it will have its biggest ever intern class -- more than 4,000.
Lyft, which will have the same number of interns as originally planned, limit them to just two start dates to provide students with more of a common experience.
Salesforce, which also plans a similar size intern class as intended. These companies are still hoping have at least some interns on-site for at least part of the summer: Apple said it plans to hire more than 1,000 people for a mix of online and in-person internships and pledged in a statement to "extend to our interns the same precautions and care that we're extending to all our other personnel as a part of the ongoing COVID-19 response."
Amazon said it expects its biggest-ever class of interns globally, though it said the vast majority of internships will be virtual.
Intel, which does plan to have its interns work remotely but hopes to move them on-site should the situation and health authority guidelines make that possible.
Uber, which has made plans for online on-boarding and will keep the program online if their offices remain closed, but will aim to have its interns work in the office if that is possible.
Doordash said, for now, it "plans to stay the course" with its summer internship program, but is exploring options for conducting the program remotely and will "continue to re-evaluate as the situation progresses."

Deep learning algorithms can diagnose, triage, and monitor coronavirus cases from lung images. Next, can they predict who will need a ventilator? From a report: AI-powered analysis of chest scans has the potential to alleviate the growing burden on radiologists, who must review and prioritize a rising number of patient chest scans each day, experts say. And in the future, the technology might help predict which patients are most likely to need a ventilator or medication, and which can be sent home. "That's the brass ring," says Matthew Lungren, a pediatric radiologist at Stanford University Medical Center and co-director of the Stanford Center for Artificial Intelligence in Medicine and Imaging. "That would be the killer app for this." Some companies are selling their tools, others have released free online versions, and various groups are organizing large crowdsourced repositories of medical images to generate new algorithms. "The system we designed can process huge amounts of CT scans per day," says Hayit Greenspan, a professor at Tel-Aviv University and chief scientist of RADLogics, a healthcare software company that recently announced one such AI-based system. "The capability for quickly covering a huge population is there."

In ordinary times, they moved among us largely unnoticed. Now we can't get enough of them. The Covid-19 pandemic has thrust once-anonymous IT support workers into a new role: corporate saviors. From a report: As millions of employees make the transition from well-maintained office equipment to jury-rigged kitchen table setups, information technology departments have been called upon to keep companies online and connected. Requests range in size and scale, from replacing employees' $5 mouses, to speeding up networks, to keeping multimillion-dollar data centers up and running. For many departments, the result has been virtually unprecedented workloads. On March 12, Qualcomm told all staff to prepare to start working remotely in three days. Vice president of IT infrastructure, Zeeshan Sabir, and his team then worked about 72 hours straight trying to prepare a lot of laptops for secure, remote access and get other corporate systems ready. "I just saw heroics," he said. "I didn't see a blip of complaint from anyone."

[...] The way most IT departments are set up has meant many directors have been juggling major issues alongside relatively minor ones. At Bay Area transit agency SamTrans, IT manager Edward Kelly got help from AT&T to quickly increase the speed of connections to the agency's networks once its 200 employees made the switch to remote work. At the same time, Kelly's team of five was flooded by calls from employees who'd forgotten their computer password and guessed wrong too many times. He said he's also hoping people learn to use the "reply-all" button on group emails more sparingly. As many employees' home computers infuriate them, tensions can run high, said Jennifer Reed, a consultant at IT outsourcing firm Viqtor Davis North America.

A New York Times analysis of internet usage in the United States from SimilarWeb and Apptopia, two online data providers, reveals that our behaviors shifted, sometimes starkly, as the virus spread and pushed us to our devices for work, play and connecting. From the report: With nearly all public gatherings called off, Americans are seeking out entertainment on streaming services like Netflix and YouTube, and looking to connect with one another on social media outlets like Facebook. In the past few years, users of these services were increasingly moving to their smartphones, creating an industrywide focus on mobile. Now that we are spending our days at home, with computers close at hand, Americans appear to be remembering how unpleasant it can be to squint at those little phone screens.

Facebook, Netflix and YouTube have all seen user numbers on their phone apps stagnate or fall off as their websites have grown, the data from SimilarWeb and Apptopia indicates. While traditional social media sites have been growing, it seems that we want to do more than just connect through messaging and text -- we want to see one another. This has given a big boost to apps that used to linger in relative obscurity, like Google's video chatting application, Duo, and Houseparty, which allows groups of friends to join a single video chat and play games together.

According to The Verge, Verizon is canceling scheduled appointments for internet installation and repairs, "[leaving] Fios subscribers without wired internet at a time when they're likely relying on it for work and to see friends and family during the COVID-19 pandemic." From the report: "We are minimizing our in-home installation work to critical needs to keep our employees and customers safe and to reduce the spread of COVID-19," Verizon says in a support document. "To reduce the spread of COVID-19 and keep our employees and customers safe, we are making every attempt to perform work without going into homes or small businesses and are limiting in-home installs to medical emergencies and critical installations," Verizon tells The Verge in a statement. Self-install options are also available for "qualified service orders," the company added.

However, Verizon actually changed the language in the support document sometime on Tuesday morning, according to Business Insider. Previously, the site said that "our technicians will not be able to enter your home or business to install new services or to do repair work." Here is the previous language, from a version of the page archived on Monday: "As a result of COVID-19, we are taking precautions to keep our employees and customers safe. At this time, our technicians will not be able to enter your home or business to install new services or to do repair work. Qualified orders will be provided self-install options, or you may proceed with placing an order for a technician-required installation and it will be held for future appointment priority. You will receive notification to select an installation date when we resume operations."

An anonymous reader shares an excerpt from a report via BuzzFeed News: A group inside Apple called Information Systems & Technology, or IS&T, builds much of the company's internal technology tools -- from servers and data infrastructure to retail and corporate sales software -- and operates in a state of tumult. IS&T is made up largely of contractors hired by rival consulting companies, and its dysfunction has led to a rolling state of war. "It's a huge contractor org that handles a crazy amount of infrastructure for the company," one ex-employee who worked closely with IS&T told me. "That whole organization is a Game of Thrones nightmare." Interviews with multiple former IS&T employees and its internal clients paint a picture of a division in turmoil, where infighting regularly prevents the creation of useful software, and whose contract workers are treated as disposable parts.

"There's a Cold War going on every single day," Archana Sabapathy, a former IS&T contractor who did two stints in the division, told me. Sabapathy's first stint at IS&T lasted more than three years, the second only a day. Inside the division, she said, contracting companies such as Wipro, Infosys, and Accenture are constantly fighting to fill roles and win projects, which are handed out largely on the basis of how cheaply they can staff up to Apple's needs. "They're just fighting for the roles," Sabapathy told me. "That's all they care about, not the work, not the deliverables, the effort they put in, or even talent. They're not looking for any of those aspects." IS&T is thus filled with vendor tribalism, where loyalty to one's contracting company trumps all. "Making a friendship is -- like you wouldn't even think about that," Sabapathy told me, speaking of cross-vendor relationships. "It's not the traditional American way of working anymore. You build relationships when you come to work because you spend most of your time here -- that's not there." "Sabapathy told [BuzzFeed's Alex Kantrowitz] Apple employees' expectations for their IS&T contractors were unrealistic given that they saw the sum total they were paying the consulting companies ($150 to $120 an hour, she said) but the contractors themselves were making much less ($40 to $55 an hour) after the companies took their cut," writes Kantrowitz. "The approach leaves Apple with lesser contractors but the same high demands, a recipe for disappointment."

In closing, Kantrowitz suggests if Apple wants to become inventive again, "it will need to give its employees more time to develop new ideas." He adds: "IS&T could therefore become a division of strength at Apple one day, building tools that minimize work that supports existing products while making room for those ideas. But until Apple gives the division a hard look, its employees will be stuck spending their time reworking broken internal software, and wishing they were inventing instead."

Sony has revealed the DualSense, PlayStation 5's new controller that will "bring a sense of touch to PS5 gameplay." IGN reports: Announced on PlayStation.Blog, the DualSense will keep "much of what gamers love about DualShock 4 intact, while also adding new functionality and refining the design." Touch was a big inspiration when designing the DualSense, and haptic feedback is one of the ways this new controller will help bring PS5 games to life. Sony mentions that this feedback will add " a variety of powerful sensations you'll feel when you play, such as the slow grittiness of driving a car through mud." Adaptive triggers have also been incorporated to the L2 and R2 buttons, which will help players "feel the tension of your actions, like when drawing a bow to shoot an arrow."

The angle of the hand triggers were changed and some subtle updates were made to the grip. One thing that will be missing from the DualSense is the "Share" button that was featured on the DualShock 4. Sharing from the controller is not gone, but that previous button was replaced by the new "Create" button. Sony promises more details will be revealed on this change as we get closer to PlayStation 5's launch. DualSense will also have a built-in microphone array that will allow players to easily chat with friends, even for those who don't own a headset.

As for the controller's color, it is a bit of a non-traditional design as far as PlayStation is concerned. Usually, PlayStation controllers have a single color, but the DualSense has a two-toned design to make it stand apart. Additionally, the position of the light bar, which will be returning, was moved to "give it an extra pop." Now, the light bar sits on either side of the touch pad, as opposed to the top of the controller. Here's a picture of the front of the controller:

Google is now backing a standard proposed by Apple engineers in January to create a default format for one-time passcodes (OTP) sent via SMS to users during the two-factor authentication (2FA) process. From a report: The standard, proposed by Apple engineers working on the Safari WebKit project, has now reached the status of official Web Platform Incubator Community Group (WICG) specification draft. "We've moved 'Origin-bound one-time codes delivered via SMS' to @wicg_, where we're working on a shared spec with our collaborators at Google. Please take a look! Updated explainer, and specification," wrote Apple's Ricky Mondello. The proposal aims to fix some issues with the current state of SMS 2FA/OTP codes, all of which have different formats, unique per the websites sending the codes.

The Facebook CEO promised Kevin Systrom independence, but a new book shows that the promise only lasted until Instagram started to look like the favorite son. From a report: By the end of 2016, just as Zuckerberg's company was facing its first controversies related to Donald Trump's election, Zuckerberg was focused on a different kind of threat. Typical Facebook users were posting fewer of their own thoughts and photos, and Zuckerberg suspected Instagram's successful copying of Snapchat Stories was to blame. (The success came as a surprise even to Zuckerberg, who unbeknownst to Systrom had again tried and failed to buy Snapchat shortly before Instagram Stories debuted.) He enlisted his most trusted data scientists to study whether Instagram was becoming a Facebook alternative and threatening its dominance. Zuckerberg thought the research showed that Instagram would start eating into Facebook's user base within six months. The word "cannibalization" started to creep into his management meetings.

Systrom disagreed with Zuckerberg's assessment of the data. "This is not Instagram taking away from the Facebook pie to add to the Instagram pie," he told Zuckerberg at a weekly Monday leadership meeting. "The total pie is getting bigger." It wasn't just Instagram vs. Facebook. It was all of these Facebook properties vs. every other choice in the world, like Netflix, Snapchat, Twitter, and, you know, sleep. Others in the room sided with Systrom. They were puzzled by Zuckerberg's apparent jealousy of Instagram's success. Zuckerberg had always said Facebook should reinvent itself before a competitor got the chance and that the company should make the decisions about how to do so based on data. "If we don't create the thing that kills Facebook, someone else will," the booklet passed out at employee orientation reads. Yet Zuckerberg couldn't seem to bear the idea that Instagram might outshine Facebook.

He told Systrom he believed Instagram Stories was successful not because of its design, but because they'd happened to release the feature ahead of Facebook Stories. Facebook had helped Instagram long enough, he decided. In 2018, Instagram would have to start giving back. Instagram users barely noticed Zuckerberg's first change. He ordered Systrom to build a prominent link within the Instagram app that would send his users to Facebook. Around the same time, he had his own engineers remove the prominent link to Instagram on Facebook's site. Zuckerberg's willingness to expand Instagram's team had waned, too. He balked at adding engineers to facilitate the release of IGTV, even though Instagram was on track to hit 1 billion users and $10 billion in revenue that year.

An anonymous reader writes: Mozilla today launched Firefox 75 for Windows, Mac, and Linux. Firefox 75 includes a revamped address bar with significant search improvements, a few performance tweaks, and a handful of developer features. You can download Firefox 75 for desktop now from Firefox.com, and all existing users should be able to upgrade to it automatically. According to Mozilla, Firefox has about 250 million active users, making it a major platform for web developers to consider.

When the coronavirus crisis took hold, millions found themselves spending more time in their browsers as they learn and work from home. But the crisis is also impacting software developers. Google was forced to pause its Chrome releases, which typically arrive every six weeks. Ultimately, Chrome 81 was delayed, Chrome 82 is being skipped altogether, and Chrome 83 has been moved up a few weeks. Microsoft has followed suit with Edge's release schedule, consistent with Google's open source Chromium project, which both Chrome and Edge are based on. Mozilla wants to make clear it is not in the same boat. The company took an indirect jab at Google and Microsoft today, saying: "We've built empathy into our systems for handling difficult or unexpected circumstances. These strengths are what allow us to continue to make progress where some of our competitors have had to slow down or stop work."

Brian Krebs: In February, KrebsOnSecurity told the story of a private citizen auctioning off the dangerous domain corp.com for the starting price of $1.7 million. Domain experts called corp.com dangerous because years of testing showed whoever wields it would have access to an unending stream of passwords, email and other sensitive data from hundreds of thousands of Microsoft Windows PCs at major companies around the globe. This week, Microsoft agreed to buy the domain in a bid to keep it out of the hands of those who might abuse its awesome power.

Facebook said on Monday it would start surveying some U.S. users about their health as part of a Carnegie Mellon University research project aimed at generating "heat maps" of self-reported coronavirus infections. From a report: The social media giant will display a link at the top of users' News Feeds directing them to the survey, which the researchers say will help them predict where medical resources are needed. Facebook said it may make surveys available to users in other countries too, if the approach is successful. Facebook said in a blog post that the Carnegie Mellon researchers "won't share individual survey responses with Facebook, and Facebook won't share information about who you are with the researchers."

Last week, traffic meant for more than 200 of the world's largest content delivery networks (CDNs) and cloud hosting providers was suspiciously redirected through Rostelecom, Russia's state-owned telecommunications provider. From a report: The incident affected more than 8,800 internet traffic routes from 200+ networks, and lasted for about an hour. Impacted companies are a who's who in the cloud and CDN market, including big names such as Google, Amazon, Facebook, Akamai, Cloudflare, GoDaddy, Digital Ocean, Joyent, LeaseWeb, Hetzner, and Linode.