My third Roomba just died on me Monday. That's right, in 10 months I've gone through 3 roombas, two chargers and two batteries. And iRobot's support is less than stelar.
I complained. I wrote letters to iRobot's president. No response. Then I posted a negative review to the irobot website. The review was removed, but I was emailed by Mario Salinas from the corporate office. He wanted to talk to me about my problems. I emailed him back suggesting a time to talk and never heard from him again. In fact, my follow up emails were ignored too.
How can a company expect to remain reputable with this kind of behavior?