Only when you look at the dates that you realize that the series is 25 years old now. I feel old
I had a support issue similar to this which required only a few mouse-clicks to solve.
Unfortunately my verbal description of the clicks that were required seemed to be getting lost in translation to the "click-er". Fortunately both of our cell phones had video chat capability, so in the end, he was using his phone's camera to show the screen of the computer, and I was telling him where to click. Problem solved and it saved me an hour of driving in heavy traffic.
One of the first troubleshooting techniques I teach new employees is that if an unexpected error message pops up, or an error that they don't understand, snap a picture (screen shot or cell phone) and send it to me. It has probably made 50% of the "It's not working and an error message popped-up, so I clicked it but it's still not working" issues go away.
Maybe it was just me, but from the video in the article, I was sort of hoping the portrait's moustache was raised as well
Let's all show human CONCERN for REVERAND MOON's legal difficulties!!