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Comment Another easy solution (Score 1) 270

Since Office 2013 includes a cloud service anyway, why not let subscribers get their app for free? The subscription fees are where they're getting their money in that model, not the app sales, and the only way to keep Apple from getting your money is to charge nothing for the app itself. It works fine for Carbonite, CrashPlan, Dropbox, Google Drive... Oh wait, I know why Microsoft won't do that. Because they've always been more motivated by profit than by making things convenient for their users. Say what you want about Apple, but they are extremely user-focused... except when they're convinced they know better than the user what the user *should* want. Sometimes that leads to great things, and other times it's bloody infuriating when they remove a feature people actually used.

Comment Security may be the best route (Score 1) 379

If the system has an older version of Windows on it, this may be the most tactful way to broach the subject. My experience (15+ years) in freelance tech support tells me that when confronted with the knowledge that an operating system will no longer receive security updates soon (or worse, already doesn't), they are glad to upgrade in order to prevent security holes that might lead to someone stealing their data. This allows you to completely sidestep the issue of possible mismanagement of the old system and start fresh with (hopefully) input from all the board members on how things should go from there.

Comment Grammar? (Score 2) 111

Come on. "It's" means "it is". The article should say "its" instead, since that is the possessive.

I realize I may be a bit of a stickler here, but Slashdot is a major news site (the only one I personally check with any regularity), and professionalism means not mangling the language. Especially not in ways that make already common mistakes look acceptable. Copy-editing is important.

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Submission + - ISP Employees Fail at Basic Network Literacy

fieldstone writes: "I'm a freelance tech support guy, so I talk to Verizon and Comcast frequently on my client's behalf, normally for password resets or speed changes. Today I also spoke with someone at Clear for the first time. Here's what disturbed me:

  At all three companies, the employees quoted me speeds in "megabytes". When I tried to explain that it should really be "megabits", and that a megabyte is 8 times larger than a megabit, a few of these reps even tried to convince me I was misinformed. These employees are engaging in false advertising, and most if not all are completely unaware of it.

  How should I, as a computer-literate and informed citizen, try to address this grievous failure of employee education? A letter to the head of customer service for each company? An FCC or FTC complaint on false advertising grounds? Both? Neither? I know I need to do something, but I'm honestly not sure what it should be."

Comment Re:Windows - Microsoft (Score 1) 205

Much as I love Avira, it currently has a memory leak on Windows XP that can cause computers to freeze and icons to temporarily disappear (until reboot). You can get around it, though, by unchecking "Protect files and registry entries" under "Security" in its settings. In the most recent comparative, Avast did about as well as Antivir, and it's free also.

Comment What's the point? (Score 1, Informative) 233

If someone steals your password, as I learned when my gmail account was hacked, the first thing they're going to do if they know anything is change both your password and your security questions. The only way changing your password will help is if the person who's stolen it is too dumb to do this, and that seems unlikely.

Comment The real problem with this (Score 1) 324

As anyone who's ever accidentally done it knows, installing more than one antivirus on your computer (assuming both have background scanning) is a great way to make sure your computer freezes, is slow, or develops weird errors. Microsoft's detection is not going to be flawless - certainly if it's the same as Windows Security Center's detection, which often reports the wrong information about whether or not an installed antivirus is working. This means users are going to be offered Security Essentials when they already have a working antivirus, and many of them aren't going to know enough to avoid installing it if they see it. I've had one client already who did this very thing.

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