Somebody better tell them about all the other evil loopholes that criminals can use to talk over the internet. They'd better also be able to wiretap Yahoo and Windows Messenger voice, oh, and X-Box chat, and we're going to have to change the RTP protocol to send them a copy of all communications, of course. I'm guessing we'll have to hack all ssh clients to unencrypt VoIP traffic if somebody tries to tunnel it, too.

Or, you know, just get on Skype's case because authorities apparently have no idea what they're doing and seem to believe that Skype is the only way to talk over the internet. I'm sure the criminals appreciate the heads up so they can make sure to use more secure methods.

Back in my support days, I always used the "can you make sure the power cable isn't loose?" approach. Sometimes that was actually the case even when they had checked before, but usually it reminded them that it might not actually be plugged in.

Honestly, ignorant home users aren't nearly as difficult to deal with as java developers.