Re:If you need something done right do it yourself (Score 1)

If the company does have a competent IT department, the boss will at least know what the problem is, that it is being worked on and get an estimate when the service is expected to be back. Afterwards he'll get a report why it happened and what is being done to minimize the chance of a similar outage in the future.

I'm not saying all IT stuff should be done in-house, but if you go with a giant like Google (for whom Gmail and GoogleApps isn't their main business), this negligible transparency seems the most you can expect.