Falling back to metrics is a lazy manager's way of proving to her superiors that her drones are operating at peak efficiency. The most lazy of all will rely on utterly meaningless metrics such as the number of help tickets closed per day, per individual per day, etc. A metric such as this is completely useless as all tickets don't require an equal amount of effort to complete. Diagnosing a problem due to an intermittent hardware issue doesn't take the same amount of effort as helping a user change their password. Unfortunately these types of issues generally comprise the vast majority of tickets generated and therefore often end up being the ones that are 'measured. ' This often leads to a drop in morale and thereby negatively impacts performance; ironically the opposite of what the whole exercise is attempting to accomplish.

Trouble ticket data is primarily useful for detecting trends, thereby helping an IT team appropriately focus their human capital on issues that will enable their users to be more efficient. Going back to the password issue above, the speed and alacrity with which the IT staff help users change their passwords isn't a useful metric at all. A more meaningful metric would be the frequency of password change requests before and after the installation of a self-service password reset solution that was put in place in response to the analysis of help ticket data that showed that this was one of the most frequent issues and one that could be easily solved with little effort and financial expenditure. Measuring a sharp drop in password reset requests would show that the solution worked and was therefore beneficial to the organization by enabling users to help themselves, resulting in their having more time to concentrate on their primary tasks, and also by allowing IT staff to allocate their resources on issues that are less amenable to resolution via automation.

Unfortunately, in my experience, ticket systems get used to determine useless metrics such as the first example mentioned above, and therefore end up being the bane of IT staff, rather than a useful analytical tool.

Graft and corruption is endemic in Chinese society, so this is more of an opportunity for the newly employed to line their pockets with money from bribes.

RSA should never have allowed systems containing anything related to SecureID beyond marketing data be connected to a network with an Internet connection. SecureID development should have been restricted to a physically separate (air-gapped) network.

Why would I ever want to trust any security company who would make such a fundamental mistake?

It's not science or tech-oriented. If the decision threshold is merely whether or not an article could pertain to a 'nerd' why not post articles about knitting, beach fashion, proper cleansing before performing analingus, and all manner of other inane non-tech-related crap, with no editorial focus. This will speed Slashdot's decline into irrelevance as the editors post every bit of drivel that is submitted. IMO this is what has been happening to Slashdot over the last few years. Evidently our perspectives are different as we apparently have disparate histories when it comes to observing Slashdot.

WTF? Why is this story on Slashdot? How is this news for nerds?

At least this isn't as bad as the Russian fairytale story that Timothy posted the other day.

Yup. Check out this Wikipedia entry. The second paragraph is the most pertinent.

http://en.wikipedia.org/wiki/Classified_information_in_the_United_States#Proper_procedure_for_classifying_U.S._government_documents

Assuming the .pdf available on MSNBC's website is the entire document there was no need to mark pages as "UNCLASSIFIED" as the document didn't contain mixed classified and unclassified information. However, documents discussing sensitive subjects are often marked "UNCLASSIFIED" to assure the reader that the document is indeed free of a need to be protected. To make things worse, each individual site's organization responsible for insuring that information is properly protected disseminates its own interpretation of the rules. This 'guidance' often leads to confusion, unnecessary additional procedures or requirements, and improperly protected information. The perpetuation of this foobar situation is often due to the fact that most consumers of classified information don't actually take the time to read the actual, original, orders of their department's organization responsible for information protection. i.e. the original Dept. of Defense or Dept. of Energy order.

Recall the Los Alamos lost hard drives incident (http://articles.latimes.com/2000/jun/17/news/mn-41946). This debacle caused a huge knee-jerk response across the entire Department of Energy and its contractors. New interpretations of existing orders were co-mingled with new rules coming down from DOE that led to chaos. Believe me, it wasn't a very fun time to be a system administrator. Rules that were created to protect paper documents were being forcibly applied to computer hardware because of the political knee-jerk reaction from On High. Imagine being forced to put classification stickers on each side of a LTO or DLT tape AND it's container. Now imagine what the stickers resulted in when said tapes were put into a library and it's autoloader attempted to manipulate it. Arrggh. This is bringing up old, forgotten, nightmares. Excuse me, I need to go take a sedative now.

In the U.S., Unclassified is indeed a classification. It is a marking/classification stating that the information has no need of protection or release restrictions. If you are speaking as an individual familiar with document marking procedures of the Federal gov't, you have obviously forgotten your security training.

However, the point you are trying to make is very valid. The reporters at MSNBC to whom such a document would most likely be passed should be well aware that the document has no release restrictions, and their receipt of the document shouldn't be described as a "leak." This is surely another case of irresponsible journalism. The media needs an audience to make money, and inflating a story is standard procedure. Of course I wouldn't expect anything else from MSNBC; MSNBC is the liberal version of Fox. While they may not foam at the mouth tor mix politics with news reporting to the same degree as Fox, MSNBC shouldn't be labeled as a news organization, but rather an editorializing organization.

OK, so the OP asked about 1000 desktops, but I thought I'd say something anyway. Our server team decided to do this. It started out with a few in-house-built custom servers because we couldn't get what we wanted from Dell. We settled with Supermicro as our MB supplier as they hands-down have the best selection of server/workstation MB's, and are much quicker at including newer tech that the likes of HP, Dell, IBM, etc. As it came time to replace more and more servers I identified a vendor that would build our machines with the parts we wanted burn them in. We kept a handle on the different types of motherboards we used as we were stocking spare parts, and had other support benefits. Plus, if we needed something from Supermicro or our server vendor they both were only 30-40 minutes away. I want to see Dell or HP provide that ;-). It was great.

Another benefit came from the fact that we worked in an area where classified work went on, and not having to escort Dell techs was also a plus. Of course we had actually stopped doing this years ago because it was almost impossible to get someone into the classified area in four hours, so we ended up changing our Dell purchases to four-hour parts only support; but I digress.

We also could consistently beat Dell pricing even for our Windows servers (due to an M$ enterprise agreement the lab had). Dell charges an arm and a leg for memory and hard drives, so this was generally where the big savings came from.

OK. The point is that what we did could be scaled up easily. All it takes is a team that knows what they are doing, doesn't go config-crazy and use every motherboard under the sun, etc. Identify what your users do and what their needs are, create your configs from this trying to keep as few as possible, create images as a vendor won't want to deal with install scripts, buy some spare parts, and you're done. Shampoo, rinse, repeat at whatever interval meets the requirements of your environment.

We actually tried to do this with our Linux desktops as our server team handled all the Linux support short of actual desktop/user-facing support. We got shut down because of the byzantine rule that all non-Apple desktops and laptops had to be Dell.

What the Russian gov't is doing to the political opposition is criminal. Odds are that M$'s motives aren't pure as I'm sure someone, if not the originator of the idea, knew M$ would get good PR in the West for their actions. If one grants that their ulterior motives are impure it only underscores the beauty of what M$ is doing: Giving the Russian gov't a dose of their own medicine. What M$ is doing is along the same lines as Russia in that they are both doing something that they know will get good PR in the West but with 'hidden' self-serving ulterior motives. Russia deserves a dose of its own medicine. Kudos to M$ for poking the Russian gov't in the eye, even if M$ gets some benefit from it!

To those who point out the possibility/fact that Russia will just find some other pretext to appear to be legally cracking down on the Oligarchy's enemies, this doesn't mean that simply rolling over and giving up because that could/will happen is the correct course of action. If the opposition does that, then Russia will just continue to be the frakked up entity it has been since at least the time of Kievan Rus'.

I'm unemployed, and don't enjoy being taunted! ;-)

Yeah, sleepy. It was 0504 and I hadn't slept yet.

Hurm. OK. I was sleepy when I posted. No excuse really, as I know Canada produces a metric ass-load of medical isotopes. As opposed to an imperial ass-load, which is much smaller, less than half that of a metric ass-load. Anyway, I digress. I agree, the same infrastructure could be used to extract pu-239.

Sorry, no, Canada can build nuclear reactors, but you don't have the infrastructure to build "weapons" beyond the primitive enriched-uranium critical mass gun type like Little Boy that was used on Hiroshima. As Canada has no ballistic missile industry, this weapon would have to be delivered in the same way as Little Boy.

For Canada to build a nuclear weapon equivalent to Fat Man dropped on Nagasaki, it would have to build a reprocessing facility. This facility would be used to reprocess spent fuel from Canada's CANDU reactors to 'harvest' the pu-235 that is a natural byproduct of the fission process used in these reactors. Then pu-235 processing facilities would have to be built to create the pu-235 parts of the weapon.

By the time this happened, Canada would be in such debt that it would have to rid itself of its national health care system, and would be in the same pathetic situation that we in the U.S. currently are. We've got tons of nuclear weapons, but we can't seem to be able to provide a proper health care system for all of our citizens.

OK, maybe that last paragraph is a bit of an exaggeration. My main point is that Canada doesn't have what it needs to build a deployable nuclear weapon (given that Fat Man and Little Boy were both experimental devices and not properly weaponized) in "a very short time frame." Unless you define "a very short time frame" to be on the order of a decade. In any case, WHY would Canada want to build nuclear weapons? Canada would be MUCH better off spending its energy (no pun intended) on developing an export market for it's reactor know-how and convincing countries to adopt them as a means to get off non-renewable energy.

+1 to the Canadians for not being foolishly afraid of nuclear energy like their moronic neighbors to the south.

We didn't! We had to mail our posts that were then hand copied and sent out by carrier pigeon to all of Slashdot's readers. And that's the way it was, and we liked it! We loved it!

Actually, I read Slashdot for a good while before getting an ID.

In my day we didn't have fancy-schmancy graphics. We didn't have graphics all. All we had were alphanumeric characters to manipulate for our games. And that's how it was, and you liked it! Sound? You were lucky if you could get a single-toned beep from your computer. And don't get me started on those fancy motion controllers! All we had was the keyboard. We stabbed ADWS until our fingers bled. And games? We had great games like Lemonade Stand, Tic-Tac-Toe, SpaceWar!, Star Trek, Super Star Trek. And that's how it was, and you liked it! You loved it!