"...but I don't have the technical knowledge to fully appreciate a DSLR"
So this makes you essentially the same as 98% of other DSLR owners! Just buy a DSLR and just put it in AUTO mode. Done. If you don't have the technical knowledge to use a DSLR's fancy modes, then you wont be using a point and shoot's fancy modes either. Virtually every camera out there will take great pictures on auto mode, no questions asked.
If interchangable lenses are what you want, you want a DSLR.
when we had a two disk crash in the RAID 5 array Backup Exec was useless because it took so long to index the backup archives before a recovery that we were managed to get our RAID array remounted in read-only and pull all the data, 4+TB, off of it before Backup Exec was able to do anything.
We were able to use Backup Exec to recover most of the files that had gotten corrupted with the disk crashes, but it should not take a week to get to the state where your backups are usable.
Travis...I am curious as to your experience with BE. I am a product manager for BE and am always looking to learn more about user experiences with our product. What version were you using? What solution do you use now that you prefer? What are the reasons for your preference?
I'm one of the higher up OP's.
I currently use 2010 R3 SP1. I've been using backup exec for about the past 5 years (since around 10d) - mostly because the reputations of competing products are even worse (eg Tivoli, ArcServe, etc). BE works well enough I suppose, but essentially, it's a constant battle. Even in a farly straight forward all-windows environment (around 30 servers, 500 employee company), it takes months and months of fighting and troubleshooting to get backups firing off error free. I installed 2010 last march (March 2011), and only about now (Jan 2012) is it finally running smoothly. But this is also after about 20 support cases, and a lot of lost data from deduplication corruption.
Here's the thing - most things are virtual now, and there's a LOT better products out there these days for VM backup. Veeam is probably the one that comes to mind. Granted, it doesn't necessarily have all of the bells and whistles of BE, but for virtual, it often doesn't matter. Backing up my VMs in BE takes about 2 full days (incremental, the better part of a week for full backups). Veeam's full (not incremental) backups take about 3h.
Support is another issue. Even when the case is marked as critical, you end up spending 2-3 days troubleshooting the issue with a basic tier 1 tech out of India or Argentina. This is all well and fine, but it's always a good 3-4 days until you start getting into REAL troubleshooting with REAL techs that know what the root causes are and can dig down. Basically, no matter what the issue, you know it's not going to get resolved for at least 4-5 days, even if its critical.
Renewals, another big problem. So we have BE and the standard suite of a half-dozen options/agents (SQL, sharepoint, dedupe, etc). Last year (mid-late 2011), it took us about 3 months to get Symantec to properly quote us renewals. And this was with 2 different (big) Symantec partners. They all complain that it takes you guys WEEKS just to get simple quotes out. For a software sales company, you guys seem to have problems SELLING SOFTWARE. What should have taken a day or two took months.
At my current shop we use BE, but needless to say we're looking for alternatives. We just don't want to fight with Symantec for another year. And when 201x comes out, we don't want to re-install it, and fight with it again for another year with a whole new batch of issues. Especially considering alternative backup products (veeam, vranger) I can have fully set up, tested, and running in production in a day or two (for 1/4 the price).
And honestly, this doesn't just seem to be my opinion alone. Every IT conference/meet-up/trade-show I go to, EVERYONE seems to say the same thing about BE. In fact, when I went to the 2010 launch, just about everyone there was asking questions like 'This new XYZ feature sounds great, but I'll probably have to fight it for the better part of a year to get it working properly'. Quite a number of people piped up about how lousy new releases are.
My generic suggestions specifically with BE would be get on the ball with VM - you guys need to re-write your VM backup code from the ground up. Sure you guys are decent at backup of physical SQL and Exchange to Tape, but those days are quickly disappearing. Fast. The whole world of VM's is so much simpler than physical - and so should VM backup. VMware (and MS) have all the API's hanging out there to do awesome things. Get on the fast and simple VM backup bandwagon. Your guys' solution is a hundred times more complicated than it has to be.
Hope this helps!
With your bare hands?!?