Comment Re:Fork? (Score 1) 156
Disclosure - I work for Oracle.
If you think support is 13 levels removed from development, you haven't worked at a software company. As we speak, I'm sitting in a conference room with no fewer than 4 product managers. I've worked personally with developers for a variety of our products. And we're a BIG company. When I was working support at a startup, I could walk over to the dev area and physically bully them into helping me troubleshoot when it was necessary. Oracle is very good about making sure that development is well aware of how the products are used in the field and what the issues are; getting involved in support is only a part of that.