Comment Re:Patience! (Score 1) 902
For me in my situation this is where good management comes in.
I work in a small team. But everything (repeat EVERYTHING) goes through a helpdesk system. No Ticket, I'm not going to even talk to you. Also gets lots of brownie points from external Auditors.
But I digress. An enforced helpdesk system, and a good TL (excellent in our case) acts, or should act, as a buffer between you and PEBKAC when you are far far busier working on real fire-fighting on production issues.
If they want action they have to go through the TL (with a helpdesk ticket of course) and get their request evaulated and only ONLY if it is deemed absolutely necessary to increase the priority of their request - BUT even then it doesnt mean that your current work gets interrupted.
Management should be there to deflect the sh*t from above so you can effectively work.
Yes, yes I know this isnt always the case and they just chuck it straight down. In which case. Complain to higher up the chain of command, if that doesnt work, keep your head down, handle it as best you can, and get out asap.
