Comment We all start off trying to explain ourselves (Score 0) 378
After twelve years in the IT industry, working for four different companies, three large and now one small business, the most important thing I've learned is this:
Users don't listen and they don't want to learn.
Sure, the idea of educating users and management about what we do sounds great and we all start off trying to do just that but after a year or so it becomes clear that 99% of your users don't listen to you. They find it boring, they don't think they should have to learn because it's not their job to know that crap, it's my job to know that crap. It's not their job to learn to fix their computer, it's mine. Trying to explain to them that there are very simple things they can do to prevent their computers from needing to be fixed is a waste of time, they don't want to hear it. They say they do, they might even mean it when they say it, but when it comes down to actually doing it, they won't. They never do.
The company I work for now does only IT and we do it for more than one hundred businesses. All of them are the same as I've described above. ALL OF THEM. So it's best for us to explain as little as possible, just enough to placate them, do what we can behind the scenes, restrict as much as we can get away with so they have less ways to hurt themselves and present everything in the form of dollar signs.
"Here is how much money you spent with us this year. Here are the disasters we averted/fixed. Here is how much money it would have cost you if we hadn't done our job or will cost you if we don't do it."
That's something they do understand.
Users don't listen and they don't want to learn.
Sure, the idea of educating users and management about what we do sounds great and we all start off trying to do just that but after a year or so it becomes clear that 99% of your users don't listen to you. They find it boring, they don't think they should have to learn because it's not their job to know that crap, it's my job to know that crap. It's not their job to learn to fix their computer, it's mine. Trying to explain to them that there are very simple things they can do to prevent their computers from needing to be fixed is a waste of time, they don't want to hear it. They say they do, they might even mean it when they say it, but when it comes down to actually doing it, they won't. They never do.
The company I work for now does only IT and we do it for more than one hundred businesses. All of them are the same as I've described above. ALL OF THEM. So it's best for us to explain as little as possible, just enough to placate them, do what we can behind the scenes, restrict as much as we can get away with so they have less ways to hurt themselves and present everything in the form of dollar signs.
"Here is how much money you spent with us this year. Here are the disasters we averted/fixed. Here is how much money it would have cost you if we hadn't done our job or will cost you if we don't do it."
That's something they do understand.