Strange. My 9 and 12 year-old sons have been using Ubuntu for 2 years with no complaints. Of course the younger generation is very computer literate and probably find much more things "intuitive" than most adults... I don't understand this author's statement that he couldn't find a way to upgrade to ubuntu 8.10 from 8.04 using Upgrade Manager. I remember the Upgrade Manager telling me that an upgrade was a available, and I upgraded to 8.10 with one click --Much, much easier than upgrading any version of Windows (anybody remember trying to upgrade from Windows ME to 'anything'). Most apps found on the web, (if not in a repository found by the Synaptic Package Manager or Add/Remove) will list the exact apt-get command you have to type, even though 90% of the time just typing apt-get install followed by the application name will do the trick. I also didn't understand his problem with OpenOffice. It seems strange that he's found so many things confusing. It seems that 5 minutes on the Ubuntu homepage or a few minutes with Google would have clarified everything for him. When I switched my "family computer" from Windows 2000 to Ubuntu, my kids hardly noticed, except to positively state that they liked Ubuntu more than Win 2000 (it seemed more like Windows XP to them). Ironically, when my ex-wife switch her "family computer" to Vista from XP, all hell broke loose, even to the extent that the kids insisted on coming over to my house to use the Ubuntu Machine to do their schoolwork (my 9-year-old son prefers OpenOffice , and my 12-year-old MS Office under WINE, rather than Office 2007, which they refuse to use). The package Management under Ubuntu is actually a wonderful thing. A co-worker of mine recently tried to uninstall Office 2003 and managed to "brick" his PC (and he's a computer professional). He spent a whole day just to get his PC usable again. When I referred him to a Microsoft support site that deals with this problem, he didn't bother to try "their solution" and just resigned himself to leave Office installed. Also, just recently on Slashdot, there was reference to Bill Gates's own frustration trying to install MovieMaker on Windows. I'm a longtime Windows user, and I have to save that the only time I've run into the type of frustration I've had installing, uninstalling or upgrading on Windows with Ubuntu, was when I've tried to install certain Windows programs on WINE (like "Command and Conquer 3"). The only other complaint I have with Ubuntu is that I can't easily sync my iPod Touch (not without downgrading the firmware and jailbreaking it). For the life of me, I can't understand why Apple hasn't made this easy (by perhaps providing an iTunes for Linux). Anyway, I've found that those of my friends who have switched to Ubuntu call me for help much less frequently that those of my friends who have gone to Vista. My experience is that younger users (like my kids and teenagers) seem to find much many more things "intuitive" than adults (after all, they're growing up with modern technology). Senior Citizen Newbies find Windows, MACs and Ubuntu equally challenging or easy (depending on the Senior).